πΉ Job Title: Senior Customer Success Engineer (Device42)
πΉ Company: Freshworks
πΉ Location: Chennai, Tamil NΔdu, India
πΉ Job Type: On-site
πΉ Category: Customer Service, Customer Experience (CX)
πΉ Date Posted: Tue Apr 01 2025
πΉ Experience Level: 5-10 years
πΉ Remote Status: On-site with remote options available
Key aspects of this role include:
ASSUMPTION: This role requires a strong emphasis on customer success, centering on training and technical guidance to leverage Device42's features effectively. There may also be elements of strategic planning for customer growth.
β Achieve fast time to value through Installation & Configuration of Device42 software.
β Collaborate with Customer Success Managers to identify upsell opportunities.
β Advocate for the customer and address their needs promptly.
β Establish strong client relationships and reinforce business value.
β Manage ongoing communication with customers until they are fully operational.
β Analyze customer feedback and channel it to the product team.
β Conduct alignment meetings with clients to devise solutions to new challenges.
β Build strong rapport with partners to enhance customer success.
β Report key customer metrics such as adoption rates and risks.
ASSUMPTION: Responsibilities also include training customer teams and potentially developing new customer engagement strategies based on performance reporting.
Education: Not specified
Experience: 5-7+ years in technical implementation, professional services, or system engineering, preferably within multi-cloud environments or IT infrastructure.
Required Skills:
Preferred Skills:
ASSUMPTION: Given the technical nature of the work, preference may be given to candidates with certifications in related technologies or IT management standards.
Salary Range: Not specified, typically competitive within industry standards for the region and role.
Benefits:
Working Hours: 40-hour work week with some flexibility based on project demands.
ASSUMPTION: Benefits are assumed to include standard tech-industry provisions, reflecting company commitment to employee well-being and work-life balance.
Industry: Software Development specializing in Customer and Employee Experience platforms
Company Size: 5,001-10,000 employees, offering diverse interaction and global exposure.
Founded: 2010
Company Description:
Company Specialties:
Company Website: https://bit.ly/4a8TPSV
ASSUMPTION: Given its global scale and diversification into AI, Freshworks likely emphasizes innovative product development fostering an inclusive and progressive workplace.
Career Level: Senior position, involving leadership and strategic relationship management
Reporting Structure: Likely reports to senior management within Customer Success or Product divisions.
Work Arrangement: Predominantly on-site with potential for flexible remote working arrangements.
Growth Opportunities:
ASSUMPTION: Additional career progression may include executive coaching and training opportunities designed for high-potential talent.
Office Type: Modern tech-focused office with state-of-the-art facilities
Office Location(s): SP Infocity, Chennai, Tamil Nadu, India
Geographic Context:
Work Schedule: Standard business hours with potential for flexible or staggered schedules.
ASSUMPTION: Office environment likely fosters an engaging and dynamic atmosphere, reflecting the company's innovative culture.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Technical Implementation, Customer Success, IT Infrastructure, Cloud Environments, Communication
ASSUMPTION: Emphasis on detailing prior experience and showcasing tangible achievements will be critical during the interview process, along with demonstrating adaptability to Freshworksβ dynamic culture.
ASSUMPTION: Additional tool proficiency may include APIs, integration middleware, and networking diagnostic instruments, aligning with the roles' technical demands.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Culture fit will likely prioritize candidates eager to innovate and foster global customer connectivity, aligning with Freshworks' mission and diverse work environments.
ASSUMPTION: Candidates should come ready to tackle fast-paced changes and interdependencies inherent in the IT service management and technology integration fields.
ASSUMPTION: Similar roles may require less cross-functional engagement and a narrower technical focus, whereas this role bridges technology and business alignment.
ASSUMPTION: Sample projects may involve comprehensive sub-function integrations, market expansion advisories, and cross-industry technology applications.
ASSUMPTION: Candidates should engage deeply with specific role expectations, ensuring alignment with large-scale, impact-oriented project experience and readiness for cross-team synergy.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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