🔹 Job Title: Senior Customer Success Manager
🔹 Company: Venn
🔹 Location: New York, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: The role is highly client-centric, requiring both strategic insight and operational execution. It also assumes a dynamic engagement with internal teams for process improvements and client satisfaction enhancements.
✅ Engaging newly launched property management teams to boost Venn product adoption
✅ Facilitating understanding of property management goals and supporting these through platform initiatives
✅ Tracking and reporting user engagement, both internally and externally
✅ Providing hands-on support and training resources to clients
✅ Soliciting client feedback to improve partnerships
✅ Navigating internal departments and stakeholders to achieve results efficiently
✅ Utilizing analytical and project management skills to enhance client retention
ASSUMPTION: Responsibilities suggest a highly collaborative role that needs adept relationship management skills and an ability to multitask across different internal and external stakeholders.
Education: Not specified
Experience: 5 - 10 years in B2B SaaS environment, particularly in prop tech
Required Skills:
Preferred Skills:
ASSUMPTION: The role requires someone with deep industry experience, particularly in prop tech, and a strong ability to engage with both internal teams and external clients. Education requirements are assumed to be standard for such roles (e.g., Bachelor's degree), although not specified.
Salary Range: $110,000 to $145,000 annually plus commission, benefits, and potential equity
Benefits:
Working Hours: 40 hours per week, with possible flexibility due to hybrid work setting
ASSUMPTION: Compensation includes performance-based incentives like commission and benefits standard to this industry tier. Benefits details assume comprehensive health and potential retirement savings plans.
Industry: Software Development with a focus on real estate and prop tech solutions
Company Size: 51-200 employees, offering a robust yet dynamic workplace environment conducive to collaboration
Founded: 2016, with a rapid growth trajectory and significant investment backing
Company Description:
Company Specialties:
Company Website: https://venn.city/
ASSUMPTION: The company operates at the intersection of real estate and technology, providing a rich platform for those interested in innovation driven by data insights.
Career Level: Senior, with strategic and operational responsibilities
Reporting Structure: Likely reports to a Director or VP of Customer Success
Work Arrangement: Hybrid, balancing on-site interaction with flexible remote work
Growth Opportunities:
ASSUMPTION: This position is positioned to significantly impact the company’s customer relationships and success strategy. Growth paths may include higher strategic roles as the company expands.
Office Type: Hybrid office setup with a cozy environment emphasizing collaboration and team building
Office Location(s): New York, with additional locations in Tel Aviv and Berlin
Geographic Context:
Work Schedule: Standard 40-hour workweek with potential for flexible timing negotiable with the employer
ASSUMPTION: The role demands a balance of on-site presence and remote flexibility to cater to cross-functional collaboration and client engagement.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Relationship Management, SaaS, PropTech, Client Retention, Cross-functional Collaboration
ASSUMPTION: The selection process is likely comprehensive, focusing both on technical expertise and cultural alignment due to the company's emphasis on personalization and team dynamics.
ASSUMPTION: Familiarity with CRM systems and analytical tools is mandatory, as the role requires managing and optimizing client engagements through technology-driven insights.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A strong cultural fit would involve aligning with the company's vision for transformation and innovation in prop tech, alongside a collaborative workplace attitude.
ASSUMPTION: Potential challenges are likely in managing dynamic client expectations and maintaining technology fluency. Strategic problem solving will be required to address these hurdles effectively.
ASSUMPTION: Comparisons highlight the unique intersection of prop tech demands within a SaaS framework that Venn offers, distinct from broader SaaS or real estate roles.
ASSUMPTION: While examples are speculative, they align with likely strategic foci for customer success initiatives at Venn.
ASSUMPTION: Questions are designed to provide insights into role expectations, collaborative culture, and professional development opportunities within Venn.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.