🔹 Job Title: Senior Customer Success Manager
🔹 Company: Relyance AI
🔹 Location: San Francisco, California, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: This role requires the candidate to work both on-site and from home, depending on the day or task, as implied by the hybrid nature of the job.
✅ Conduct check-in meetings for tactical items and perform business reviews with decision-makers.
✅ Understand and improve customer workflows by creating action plans for underutilizing clients.
✅ Capture and channel customer feedback internally with stakeholders.
✅ Become a Relyance AI product expert and implement playbooks for scaling product value.
✅ Handle customer renewals and collaborate with the sales team for expansion opportunities.
ASSUMPTION: Responsibilities include indirect sales and customer advocacy, as suggested by the need for collaboration with the Sales team.
Education: Not specified
Experience: 8+ years of experience managing enterprise accounts, preferably in SaaS.
Required Skills:
Preferred Skills:
ASSUMPTION: Educational qualifications are flexible, with a focus on experience and skills over formal education.
Salary Range: $130,000 to $160,000 annually
Benefits:
Working Hours: 40 hours per week, with potential flexibility in schedule.
ASSUMPTION: Benefits are competitive and in alignment with the company's commitment to equitable pay practices.
Industry: Software Development, focused on AI-driven privacy compliance solutions
Company Size: 51-200 employees, providing a collaborative and agile work environment.
Founded: 2020, positioned as a pioneer in privacy-focused AI solutions.
Company Description:
Company Specialties:
Company Website: http://www.relyance.ai
ASSUMPTION: The company’s medium size suggests a dynamic environment with ample growth opportunities and direct impact potential for employees.
Career Level: Senior, with strategic influence on customer success operations.
Reporting Structure: Likely reports to VP or C-level executive given the strategic nature of the role.
Work Arrangement: Hybrid, requiring flexibility for on-site and remote work as needed.
Growth Opportunities:
ASSUMPTION: Given the startup nature, there is potential for rapid advancement and ability to shape the company's customer-centric strategies.
Office Type: Modern office in an urban setting
Office Location(s): San Francisco, CA
Geographic Context:
Work Schedule: Standard work week, with potential for flexibility.
ASSUMPTION: The location in San Francisco places the company in the midst of a competitive digital landscape conducive to tech innovation and collaboration.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, SaaS, Relationship Building, Technical Skills, Cybersecurity, Data Privacy
ASSUMPTION: The hiring process likely values experience, strategic thinking, and the ability to link customer success with business outcomes.
ASSUMPTION: Familiarity with customer success and SaaS tools is crucial for executing role responsibilities effectively.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who thrive in dynamic, customer-focused environments are likely to succeed at Relyance AI.
ASSUMPTION: The fast-paced, evolving landscape of tech and data privacy presents unique challenges that require adaptability and strategic foresight.
ASSUMPTION: Similar roles at larger organizations may have narrower focus, whereas Relyance AI offers broader influence and impact.
ASSUMPTION: Projects are likely varied and align with customer success and product development initiatives.
ASSUMPTION: Such questions reflect strategic and growth-centric thinking, aligning with Relyance AI's business model.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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