Senior Developer/ Architect – Customer Experience

📌 Core Information

🔹 Job Title: Senior Developer/Architect – Customer Experience

🔹 Company: Expeditors

🔹 Location: Chennai, Tamil Nādu, India

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025 11:47:37 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving architectural initiatives for the Customer Experience Portfolio to deliver business outcomes.
• Providing architectural clarity in support of business needs and the systems operating environment.
• Aligning technical work with the CXP Portfolio and enterprise strategic direction.
• Influencing and sharing knowledge with the CXP Architect, Enterprise Architect, and across the enterprise.

ASSUMPTION: This role requires a deep understanding of customer experience platforms and the ability to integrate various technology stacks and strategies to meet business objectives.

📋 Key Responsibilities

✅ Collaborate with cross-functional enterprise architects to support the strategic technical direction.

✅ Engage with key stakeholders to present an all-inclusive vision of solutions and development initiatives.

✅ Define key technical initiatives supporting Lean Budgets via Enabler Epics.

✅ Lead strategies for building and maintaining the architectural runway.

✅ Communicate strategic themes and business drivers to stakeholders.

✅ Promote Continuous Delivery Pipeline and DevOps capabilities.

✅ Facilitate the reuse of code, components, and proven patterns.

✅ Synchronize disciplines such as system and data security, Lean UX, scalability, and performance.

✅ Coach developers and identify training opportunities.

✅ Understand and address architecture conflicts in systems.

✅ Create and implement strategies for technology adoption.

ASSUMPTION: The responsibilities involve leading innovative technical initiatives while ensuring alignment with overall business and enterprise strategies.

🎯 Required Qualifications

Education: BA/BS in Computer Science, MIS, or related field preferred.

Experience: Minimum of 13 years' experience with alignment to Expeditors culture and success factors.

Required Skills:

• DevSecOps
• Lean and Agile methodologies
• Scaled Agile Framework (SAFe)

Preferred Skills:

• Global logistics/supply chain business knowledge
• Experience in systems/data/business analysis or project management

ASSUMPTION: Required skills are crucial for effective execution of architectural initiatives and seamless tech integration.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for industry and role.

Benefits:

• Paid Vacation and Holidays
• Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited career advancement opportunities

Working Hours: 40 hours per week.

ASSUMPTION: Comprehensive benefits indicate a supportive work environment aimed at enhancing employee satisfaction and development.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain and Storage.

Company Size: 10,001+ employees, providing extensive resources and a wide professional network.

Founded: 1979, headquartered in Bellevue, Washington.

Company Description:

• Fortune 500 company with a global network covering six continents.
• Specializes in customized supply chain solutions powered by advanced IT systems.
• Offers a wide range of logistics services, from freight forwarding to customs compliance.

Company Specialties:

• Global Logistics
• Freight Movement
• Supply Chain Solutions

Company Website: http://www.expeditors.com

ASSUMPTION: Expeditors' strong market presence and global operations provide a stable and dynamic career environment.

📊 Role Analysis

Career Level: Senior level, responsible for leadership and strategic technical decision-making.

Reporting Structure: Collaborates with and reports to senior enterprise architects and key stakeholders.

Work Arrangement: On-site engagement at the Chennai office, emphasizing collaboration in a dynamic work environment.

Growth Opportunities:

• Global exposure in logistics and IT infrastructure.
• Professional development through diverse project engagements.
• Opportunities for advancement in leadership roles.

ASSUMPTION: This role offers significant opportunities for a professional looking to expand their leadership and technical expertise in a global company.

🌍 Location & Work Environment

Office Type: Global Service Center with a focus on IT operations.

Office Location(s): Chennai, Tamil Nādu, India.

Geographic Context:

• Situated in a major metropolitan area with access to transportation and amenities.
• Vibrant cultural setting with a strong tech community.
• Strategically located to serve both regional and global operations.

Work Schedule: Standard 40-hour work week with potential for extended hours during project deadlines.

ASSUMPTION: The location offers a dynamic work environment with opportunities for cultural and professional advancement.

💼 Interview & Application Insights

Typical Process:

• Initial application review by HR.
• Technical screening involving problem-solving and analytical skills.
• Interviews with senior architects and management to assess fit and competencies.

Key Assessment Areas:

• Technical proficiency and architectural expertise.
• Problem-solving and strategic thinking abilities.
• Cultural alignment with Expeditors' values.

Application Tips:

• Highlight experience in logistics and technology-related leadership roles.
• Emphasize skills and achievements that align with Expeditors' strategic goals.
• Prepare to discuss architectural strategies and past project successes.

ATS Keywords: Leadership, Communication, Collaboration, DevSecOps, Agile, Scaled Agile Framework, Architectural Initiatives, Technology Adoption.

ASSUMPTION: Successful applicants will demonstrate a strong blend of technical expertise and leadership acumen.

🛠️ Tools & Technologies

• DevSecOps Platforms
• Scaled Agile Framework tools
• APIs and Integration Technologies

ASSUMPTION: Proficiency in these tools is essential for implementing and managing technological architectures.

👔 Cultural Fit Considerations

Company Values:

• Innovation and customer-focused solutions.
• Integrity and collaborative team dynamics.
• Commitment to continuous improvement and learning.

Work Style:

• Proactive and initiative-driven.
• Eager to embrace and drive change.
• Adaptable to global and multicultural environments.

Self-Assessment Questions:

• Do I have the initiative to lead strategic architectural projects?
• Am I prepared to collaborate globally across diverse teams?
• Can I align technical execution with business strategies?

ASSUMPTION: Applicants thrive when they value collaboration and customer-centric innovation as much as strategic execution.

⚠️ Potential Challenges

• Navigating complex global logistical and technological environments.
• Balancing strategic architectural work with rapidly evolving business needs.
• Maintaining consistency in tech strategy across global teams.
• Adapting to the fast-paced changes in customer experience technology.

ASSUMPTION: Success in this role requires managing multiple interdependent projects and effectively coordinating with international teams.

📈 Similar Roles Comparison

• Responsibilities align closely with other senior developer/architect roles but emphasize global application.
• More strategic influence than typical senior developer roles without such architectural focus.
• Increased emphasis on business outcomes and tech integration compared to regional roles.

ASSUMPTION: This role stands apart due to its strategic and integrative focus, tailored to a global logistics environment.

📝 Sample Projects

• Development and deployment of enhanced customer experience platforms.
• Integration of global logistics solutions with advanced IT infrastructure.
• Optimization of architectural strategies for scalability and performance.

ASSUMPTION: Projects will typically involve complex technological and logistical challenges to deliver improved customer experiences.

❓ Key Questions to Ask During Interview

• How does this role specifically contribute to Expeditors' strategic goals?
• What are the main challenges anticipated in aligning tech strategies globally?
• How is success measured for this role?
• What autonomy will I have in decision-making for architectural initiatives?
• How does Expeditors support continuous learning and professional development in this role?

ASSUMPTION: These questions assess alignment with organizational goals, highlight potential challenges, and emphasize development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for technical assessments focusing on architectural solutions.
• Highlight relevant leadership and collaborative experiences in your application.
• Research Expeditors' global operations and align your expertise accordingly.
• Follow up with HR to confirm your application status and express your enthusiasm for the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.