🔹 Job Title: Senior Enterprise Customer Experience Manager
🔹 Company: ABBYY
🔹 Location: Hungary
🔹 Job Type: Remote
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: April 1, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: This role requires strong advocacy skills, given the emphasis on customer satisfaction and retention over direct revenue generation.
✅ Serve as the primary point of contact for enterprise customers.
✅ Regularly assess and track customer health through various metrics.
✅ Collaborate with support teams for timely issue resolution.
✅ Conduct regular check-ins with customers to understand and address their needs.
✅ Advocate for customer needs in product development and service offerings.
✅ Ensure fulfillment of contract deliverables and SLAs.
✅ Collect and analyze customer feedback to improve service.
✅ Maintain detailed records of customer interactions and issues.
ASSUMPTION: The responsibilities reflect a need for cross-functional collaboration and a proactive stance in customer relationship management.
Education: Not specified
Experience: Proven experience in customer success or technical support, preferably in an enterprise environment.
Required Skills:
Preferred Skills:
ASSUMPTION: Emphasis on a mix of technical and customer-centric skills, with particular importance placed on experience in enterprise environments.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week, with flexible options
ASSUMPTION: Benefits reflect a focus on work-life balance, with flexible hours and remote work options to enhance employee satisfaction.
Industry: Software Development
Company Size: 501-1,000 employees, offering rich growth and networking opportunities
Founded: 1989, with a strong history of innovation in the software industry
Company Description:
Company Specialties:
Company Website: https://www.abbyy.com
ASSUMPTION: The company’s focus on AI and document processing indicates an innovative work environment.
Career Level: Senior level, likely reporting to senior management within the customer experience division
Reporting Structure: Directly interfaces with both customer and internal teams to advocate for best practices and solutions.
Work Arrangement: Flexible between remote and hybrid options to cater to diverse working needs.
Growth Opportunities:
ASSUMPTION: The role offers substantial opportunities for both vertical and horizontal career growth given the scale of operations.
Office Type: Remote with potential for hybrid setups at local offices
Office Location(s): Budapest, Hungary, part of a global network
Geographic Context:
Work Schedule: Flexible, supporting both global team coordination and personal productivity.
ASSUMPTION: The role is tailored for professionals seeking a dynamic, international work environment.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, Enterprise Support, Technical Support, Customer Advocacy
ASSUMPTION: Application insights are crafted to guide candidates in aligning their experience with the job requirements effectively.
ASSUMPTION: The use of advanced CRM and data tools is crucial for managing customer health and satisfaction.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates with a strong alignment to these values and work styles are likely to thrive at ABBYY.
ASSUMPTION: Challenges mainly stem from the broad scope of customer interfaces and the need for continuous learning.
ASSUMPTION: The role is comparable to customer success positions but with heightened emphasis on advocacy and satisfaction metrics.
ASSUMPTION: Projects will likely focus on enhancing customer service methodologies and technical integration.
ASSUMPTION: These questions are geared towards understanding the company’s commitment to customer success and technical support.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.