🔹 Job Title: Senior Manager, Credit Card Portfolio Growth and Engagement
🔹 Company: BMO (Bank of Montreal)
🔹 Location: Chicago, IL, USA
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: May 16, 2025
🔹 Experience Level: 5-7 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strong background in credit card portfolio management and lifecycle marketing, with a focus on driving customer engagement and profitability.
✅ Drive consumer and small business credit card portfolio growth through strategic planning and execution of engagement/lifecycle strategies while reducing customer attrition
✅ Develop and implement comprehensive lifecycle campaign strategy to drive portfolio optimization through effective targeting, offer/pricing selection, execution, and post-campaign analysis
✅ Ongoing focus on multi-channel (digital, email, in-app, direct mail) lifecycle campaign optimization using customer/bureau data and segmentation while achieving key performance indicators, including spend, revolving balances and ROE targets
✅ Analyze performance trends, customer behavior and program performance for the continued growth and profitability of consumer and small business card products, while ensuring the programs perform within risk appetite
✅ Support customer journey enhancement by champion/challenger testing, refining messaging, targeting, and timing across touch points while maintaining journey maps to drive spend and balance built
✅ Monitor portfolio performance to identify opportunities for cost/offer optimization, revenue expansion and risk mitigation
✅ Analyze complex data sets and market research to ensure offers/pricing are competitive and profitable with the ultimate goal to drive sustainable spend behaviour and balance built.
ASSUMPTION: This role requires a data-driven approach to decision-making, with a focus on optimizing customer engagement and profitability through targeted lifecycle campaigns.
Education: Bachelor's degree in a related field
Experience: 5-7 years of consumer and small business credit cards experience, particularly focusing on lifecycle management
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with experience in credit card portfolio management and lifecycle marketing are strongly encouraged to apply. Familiarity with the banking industry and relevant software tools is a plus.
Salary Range: $100,000.00 - $185,500.00
Benefits:
Working Hours: Full-time, Monday-Friday, with some flexibility for remote work
ASSUMPTION: The salary range provided is based on market research and internal data for similar roles within the financial services industry. Benefits are subject to change and may vary based on employment status and location.
Industry: Financial Services, with a focus on retail and commercial banking, wealth management, and capital markets
Company Size: 10,001+ employees, with a global presence and a strong reputation for customer service and innovation
Founded: 1817, with a rich history and a commitment to community involvement and sustainability
Company Description:
Company Specialties:
Company Website: http://www.bmo.com
ASSUMPTION: BMO is a well-established financial institution with a strong brand and a commitment to customer service and innovation. This role offers the opportunity to work in a dynamic and collaborative environment, with a focus on driving customer engagement and profitability.
Career Level: Mid-level management, with the opportunity for career growth and development
Reporting Structure: This role reports directly to the Vice President, Credit Card Portfolio Management
Work Arrangement: On-site, with some flexibility for remote work
Growth Opportunities:
ASSUMPTION: This role offers a unique opportunity to work in a dynamic and collaborative environment, with a focus on driving customer engagement and profitability. The role also provides the opportunity for career growth and development, with access to professional development and training resources.
Office Type: Modern, collaborative office space with state-of-the-art technology and amenities
Office Location(s): 111 W Monroe St, Chicago, IL 60603, USA
Geographic Context:
Work Schedule: Full-time, Monday-Friday, with some flexibility for remote work
ASSUMPTION: The office environment is modern and collaborative, with a focus on fostering innovation and creativity. The location offers a wide range of cultural and recreational opportunities, with a strong network of financial services professionals.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Credit Card Portfolio Management, Lifecycle Marketing, Data Analysis, Strategic Planning, Customer Engagement, Profitability, Collaboration, Cross-Functional Teams, Banking Industry, Financial Services
ASSUMPTION: The application process is designed to assess your relevant experience and skills, with a focus on data analysis, strategic thinking, and collaboration. The interview process is structured to evaluate your fit for the role and the company culture.
ASSUMPTION: Familiarity with relevant data analysis tools and credit card industry-specific software is preferred. The company provides training and resources to support the development of relevant skills and knowledge.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: BMO values a data-driven and collaborative work environment, with a focus on customer service and innovation. Candidates who are results-focused, adaptable, and responsive to change are likely to be a good fit for the company culture.
ASSUMPTION: This role requires strong analytical and communication skills, as well as the ability to manage complex data sets and collaborate effectively with cross-functional teams. Candidates should be comfortable working in a dynamic and fast-paced environment, with a focus on driving results and continuous improvement.
ASSUMPTION: This role offers a unique opportunity to work in a dynamic and collaborative environment, with a focus on driving customer engagement and profitability. The role also provides the opportunity for career growth and development, with access to professional development and training resources.
ASSUMPTION: These sample projects are designed to illustrate the key responsibilities and required skills for this role. Candidates should be prepared to discuss their relevant experience and skills in relation to these projects.
ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company culture. Candidates should be prepared to ask thoughtful and insightful questions that demonstrate their interest in and understanding of the role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.