Senior Manager Sales & Account Management

📌 Core Information

🔹 Job Title: Senior Manager Sales & Account Management

🔹 Company: Sabre Corporation

🔹 Location: Bengaluru, Karnataka, India

🔹 Job Type: Full-time

🔹 Category: Management, Sales

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the primary relationship leader for key OTA customers, ensuring trust, transparency, and long-term partnership.
• Developing and implementing strategic Account Engagement Plans, including Business Reviews, structured meetings, and sharing insightful performance data.
• Leading and growing the OTA Account Management team, expanding from the current 2 members to a robust, highly-skilled team of 5-6 colleagues over coming quarters.
• Driving strategic product adoption, ensuring customers effectively leverage Sabre’s cutting-edge technology and automation tools.
• Collaborating cross-functionally to customize solutions, enhancing customer operational efficiency and experience.

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of the travel industry, particularly online travel agencies (OTAs).

📋 Key Responsibilities

✅ Account & Relationship Management:

Act as the primary relationship leader for key OTA customers, ensuring trust, transparency, and long-term partnership.

Develop and implement strategic Account Engagement Plans, including Business Reviews, structured meetings, and sharing insightful performance data.

Serve as the trusted advisor and advocate for our customers, deeply understanding their business challenges and providing strategic guidance.

Ensure that the team maintains up-to-date Opportunities and customer interaction records within Salesforce.

✅ Team Development & Leadership:

Lead and grow the OTA Account Management team, expanding from the current 2 members to a robust, highly-skilled team of 5-6 colleagues over coming quarters.

Mentor, train, and develop team members into a best-in-class Account Management force, capable of delivering superior customer value.

✅ Business Development & Strategic Growth:

Support initial customer presentations, clearly positioning Sabre’s unique value proposition without direct sales pressure.

Drive strategic product adoption, ensuring customers effectively leverage Sabre’s cutting-edge technology and automation tools.

Proactively identify opportunities to deepen relationships and ensure customers deliver on contractual commitments.

Collaborate cross-functionally to customize solutions, enhancing customer operational efficiency and experience.

✅ Performance Tracking & Business Reviews:

Create and execute an impactful Business Review framework, facilitating insightful customer engagements.

Closely monitor key performance metrics, ensuring customer commitments around segment share and volumes are met.

Actively manage enhancement requests and defect resolutions, providing transparency and proactive communication to customers.

Deliver regular business intelligence updates and strategic insights both internally and to customers, guiding informed decision-making.

✅ Strategic Cross-Team Collaboration:

Coordinate and facilitate engagements with Sabre’s global experts in Data Analytics, Global Expansion, and Product Technology Consulting, bringing substantial value to customer relationships.

Provide strategic oversight and Account Management expertise for large Brick & Mortar customers, particularly focusing on API integration and technology.

ASSUMPTION: This role requires strong communication, leadership, and strategic planning skills, with a focus on driving customer success and team growth.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field. A Master's degree would be an asset.

Experience: Proven experience of 5-10 years in account management, sales, or a related role within the travel industry, with a focus on online travel agencies (OTAs).

Required Skills:

• Proven leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Familiarity with Salesforce or similar CRM platforms.
• Proven experience in strategic planning and execution.
• Deep understanding of the travel industry, particularly online travel agencies (OTAs).

Preferred Skills:

• Experience with API integration and technology implementation.
• Fluency in multiple languages, with a focus on Indian languages.
• Experience working in a global, matrixed organization.

ASSUMPTION: Candidates with experience in account management within the travel industry, particularly online travel agencies (OTAs), will be best suited for this role. Strong leadership and strategic planning skills are essential.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum, based on experience and industry standards for senior management roles in the travel industry in Bengaluru.

Benefits:

• Competitive health, dental, and vision insurance.
• Retirement savings plans with company matching.
• Generous time-off policies, including vacation, sick leave, and holidays.
• Employee discounts on travel and other services.
• Opportunities for professional development and career growth.

Working Hours: Full-time, typically Monday-Friday, 9:00 AM to 6:00 PM, with flexibility for occasional remote work and adjusted hours as needed.

ASSUMPTION: The salary range provided is an estimate based on industry standards for senior management roles in the travel industry in Bengaluru. Sabre Corporation is known for offering competitive compensation and benefits packages.

📌 Applicant Insights

🔍 Company Context

Industry: Sabre Corporation operates in the technology industry, with a focus on powering the global travel industry. They provide software and technology solutions to various sectors within travel, including airlines, hotels, travel agencies, and online travel sites.

Company Size: Sabre Corporation is a large organization, employing over 8,800 people worldwide. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: Sabre Corporation was founded in 1960 and has since grown to become a leading technology provider in the travel industry.

Company Description:

• Sabre is a technology company that powers the global travel industry.
• They create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
• Sabre powers mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Company Specialties:

• IT / Technology
• Travel
• Aviation / Airline
• GDS
• Hotels
• Travel Agencies
• Corporate travel
• Mobile solutions
• Business travel
• and Technology

Company Website: www.sabre.com

ASSUMPTION: Sabre Corporation's focus on technology and the travel industry makes it an attractive employer for candidates interested in these sectors. Their large size offers opportunities for career growth and exposure to diverse teams and projects.

📊 Role Analysis

Career Level: This role is a senior management position, requiring significant experience and leadership skills.

Reporting Structure: The Senior Manager Sales & Account Management will report directly to the Vice President of Sales & Account Management and will oversee the OTA Account Management team.

Work Arrangement: This role is primarily on-site, with occasional flexibility for remote work and adjusted hours as needed.

Growth Opportunities:

• Expanding the OTA Account Management team from 2 to 5-6 members, providing opportunities for team members to grow into new roles and responsibilities.
• Potential for career progression within Sabre Corporation's global sales and account management organization.
• Opportunities to work on strategic projects and initiatives, driving innovation and growth within the company.

ASSUMPTION: This role offers significant opportunities for career growth and development, both within the OTA Account Management team and across Sabre Corporation's global organization.

🌍 Location & Work Environment

Office Type: Sabre Corporation's Bengaluru office is a modern, collaborative workspace, designed to foster innovation and creativity.

Office Location(s): #7, Whitefield Main Road, Unit 1 & 2, Level 2, 3 & 4, Navigator Building, ITPB, Bangalore, Karnataka 560066, India

Geographic Context:

• Bengaluru is the capital of the Indian state of Karnataka and is known as the "Silicon Valley of India" due to its thriving technology industry.
• The city is home to numerous multinational corporations and offers ample opportunities for professional growth and development.
• Bengaluru has a tropical savanna climate, with warm, dry winters and hot, wet summers.

Work Schedule: Full-time, typically Monday-Friday, 9:00 AM to 6:00 PM, with flexibility for occasional remote work and adjusted hours as needed.

ASSUMPTION: Sabre Corporation's Bengaluru office offers a modern, collaborative work environment, with ample opportunities for professional growth and development in a thriving technology hub.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening.
• Phone or video screening with the HR team.
• In-depth interviews with the hiring manager and other team members.
• Final interviews with senior leadership.

Key Assessment Areas:

• Strategic thinking and planning.
• Leadership and team management skills.
• Communication and interpersonal skills.
• Industry knowledge and understanding of online travel agencies (OTAs).

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on account management, sales, and leadership roles within the travel industry.
• Prepare for behavioral and situational interview questions that assess your problem-solving, leadership, and communication skills.
• Research Sabre Corporation and the travel industry to demonstrate your knowledge and enthusiasm for the role.

ATS Keywords: Account Management, Sales, Strategic Planning, Leadership, Team Management, Online Travel Agencies (OTAs), Travel Industry, Sabre Corporation, CRM, Salesforce

ASSUMPTION: Sabre Corporation's application process is designed to assess candidates' skills and fit for the role, with a focus on strategic thinking, leadership, and industry knowledge.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM software
• Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: This role requires proficiency in CRM software, with a focus on Salesforce, as well as strong communication and project management skills.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Passionate

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on driving results and continuous improvement

Self-Assessment Questions:

• How do you approach building and maintaining strong customer relationships?
• Can you describe a time when you led a team through a significant growth or change initiative?
• How do you stay organized and manage your time effectively in a fast-paced, dynamic work environment?

ASSUMPTION: Sabre Corporation values a customer-centric, innovative, and collaborative work environment, with a focus on driving results and continuous improvement.

⚠️ Potential Challenges

• Managing a team through significant growth and change, including expanding the OTA Account Management team from 2 to 5-6 members.
• Balancing strategic planning and execution with day-to-day account management tasks and responsibilities.
• Working in a matrixed, global organization, with multiple stakeholders and reporting lines.
• Adapting to the unique cultural and business practices of online travel agencies (OTAs) in the Indian market.

ASSUMPTION: This role presents significant opportunities for career growth and development, but also comes with unique challenges related to team management, strategic planning, and working in a global, matrixed organization.

📈 Similar Roles Comparison

• Unlike other account management roles, this position focuses specifically on online travel agencies (OTAs) within the travel industry.
• This role requires a deep understanding of the travel industry and online travel agencies (OTAs), as well as strong leadership and strategic planning skills.
• Career progression in this role may lead to opportunities in Sabre Corporation's global sales and account management organization, with potential for increased responsibility and influence.

ASSUMPTION: This role is unique in its focus on online travel agencies (OTAs) within the travel industry, requiring a specific set of skills and knowledge. However, it also offers significant opportunities for career growth and development within Sabre Corporation's global organization.

📝 Sample Projects

• Developing and implementing a strategic Account Engagement Plan for a key OTA customer, including Business Reviews, structured meetings, and performance data analysis.
• Leading a team through a comprehensive review of Sabre's product suite, identifying opportunities for enhanced integration and adoption by OTA customers.
• Collaborating with cross-functional teams to customize solutions for large Brick & Mortar customers, focusing on API integration and technology.

ASSUMPTION: These sample projects reflect the strategic, collaborative, and customer-focused nature of this role, with a focus on driving customer success and team growth.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics of the OTA Account Management team, and how this role fits within the broader sales and account management organization?
• How does Sabre Corporation support the growth and development of its employees, particularly in senior management roles?
• Can you provide examples of how Sabre Corporation fosters a customer-centric, innovative, and collaborative work environment?
• What are the key priorities for this role in the first 90 days, and how will success be measured?
• How does Sabre Corporation approach work-life balance and employee well-being, particularly in senior management roles?

ASSUMPTION: These interview questions are designed to assess the fit and opportunities for growth and development in this role, as well as Sabre Corporation's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Sabre Corporation careers portal.
• Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on account management, sales, and leadership roles within the travel industry.
• Prepare for behavioral and situational interview questions that assess your problem-solving, leadership, and communication skills.
• Research Sabre Corporation and the travel industry to demonstrate your knowledge and enthusiasm for the role.
• Follow up with the Sabre Corporation HR team one week after submitting your application to confirm receipt and inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.