📌 Core Information
🔹 Job Title: Senior Product Owner - Growth & Operations
🔹 Company: Humana
🔹 Location: Remote US
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: June 26, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Driving customer lifecycle growth and operational excellence for Humana's new eCommerce channel
- Defining and maintaining a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction
- Collaborating with cross-functional teams to design, build, and refine the Medicare insurance eCommerce experience
- Ensuring customer growth initiatives, customer lifecycle success, and agent operational needs are prioritized and delivered with excellence
ASSUMPTION: This role requires a strong focus on both customer experience and operational efficiency, balancing the needs of customers, agents, and the business.
📋 Key Responsibilities
✅ Develop and maintain a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction
✅ Manage and prioritize the product backlog to drive customer growth and success and operational excellence across all channels
✅ Serve as the primary point of contact for the Agile delivery team, ensuring product vision aligns with the complete customer lifecycle and growth strategy
✅ Collaborate with Enterprise stakeholders to identify, prioritize, and translate lifecycle touchpoints, growth initiatives, and operational improvements into actionable product requirements
✅ Partner with Engineering and Operations to define the vision for both customer-facing and agent-facing solutions, ensuring seamless integration and process efficiency
✅ Develop detailed user stories and lead backlog grooming sessions to capture requirements for both customer and agent experience enhancements
✅ Monitor, evaluate, and optimize product progress and performance across all stages of the customer journey and agent workflow
✅ Analyze data and key performance indicators to inform continuous improvement for both customer experience and agent effectiveness
✅ Liaise with product, operations, and agent teams to deliver timely updates and gather feedback
ASSUMPTION: This role requires a high degree of empathy for both customers and agents, leveraging data and feedback to address pain points and drive meaningful improvements.
🎯 Required Qualifications
Education: Bachelor’s degree required; advanced degree preferred
Experience: 5+ years of experience in product management, with direct experience as a Product Owner. Experience in eCommerce and digital customer lifecycle management preferred.
Required Skills:
- User Obsessed, Curious, and Empathetic – High degree of empathy for both customers and agents, leveraging data and feedback to address pain points and drive meaningful improvements
- Strong commercial focus – ability to identify and capitalize on growth opportunities throughout the customer lifecycle while improving operational and agent experiences
- Critical Thinking – expertise in value determination and prioritization, balancing the needs of customers, agents, and the business across epic, feature, and story roadmaps
- Data Obsessed – proficient in product analytics, interpreting data to optimize the customer journey and streamline agent processes
- Leadership & Collaboration – excellent leadership, communication, and stakeholder management skills; proven ability to work collaboratively with designers, engineers, and operational teams
- Entrepreneurial – self-starter with an entrepreneurial mindset, comfortable leading in a fast-paced environment
Preferred Skills:
- Deep understanding of user experience, both for end customers and internal agents
- Strong analytical skills, with a metrics-driven approach to product development
- Demonstrated success working in Agile environments
ASSUMPTION: While not explicitly stated, strong communication skills are implied and essential for this role, given the need to collaborate with various teams and stakeholders.
💰 Compensation & Benefits
Salary Range: $94,900 - $130,500 per year. This range reflects a good faith estimate of starting base pay for full-time employment at the time of posting and may vary based on geographic location and individual qualifications.
Benefits:
- Medical, Dental, and Vision benefits
- 401(k) Retirement Savings Plan
- Paid Time Off, Company Holidays, Personal Holidays, and Volunteer Time Off
- Paid Parental and Caregiver Leave
- Short-Term and Long-Term Disability
- Life Insurance
Working Hours: 40 hours per week. Occasional travel to Humana's offices for training or meetings may be required.
ASSUMPTION: The salary range provided is an estimate and may vary based on individual qualifications and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Humana operates in the Insurance industry, focusing on Medicare and healthcare services. The market is competitive and dynamic, with a strong emphasis on customer-centric innovation.
Company Size: Humana is a large organization with over 10,000 employees, providing ample opportunities for growth and collaboration. As a large company, Humana offers established processes and resources to support its employees.
Founded: Humana was founded in 1961 and has since grown into a leading healthcare company, focusing on putting health first for its customers, employees, and communities.
Company Description:
- Humana is committed to putting health first – for its teammates, customers, and company. Through its Humana insurance services and CenterWell healthcare services, Humana makes it easier for millions of people to achieve their best health, delivering the care and service they need, when they need it.
- Humana's cultural foundation is aligned with helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. The company continuously creates innovative solutions and resources that help people live their healthiest lives on their terms – when and where they need it.
- Humana is dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
Company Specialties:
- Medicare insurance
- Healthcare services
- Customer-centric innovation
- Employee well-being
Company Website: careers.humana.com
ASSUMPTION: Humana's focus on customer-centric innovation and employee well-being creates an environment that values empathy, collaboration, and continuous improvement.
📊 Role Analysis
Career Level: This role is at the senior level, requiring a high degree of expertise and leadership in product management, with a focus on driving growth and operational excellence.
Reporting Structure: The Senior Product Owner reports directly to the Director of Product Management and works closely with cross-functional teams, including Engineering, Operations, and other Product Managers.
Work Arrangement: This role is remote-friendly, with occasional travel to Humana's offices for training or meetings. The work arrangement is flexible, with a focus on delivering results and maintaining a healthy work-life balance.
Growth Opportunities:
- As a senior role, this position offers opportunities for mentorship and leadership development
- With Humana's focus on innovation and continuous improvement, there are opportunities to drive change and make a significant impact on the company's growth and success
- The large company size provides ample opportunities for career progression and internal mobility
ASSUMPTION: Given Humana's focus on employee development and growth, this role presents numerous opportunities for professional advancement and skill-building.
🌍 Location & Work Environment
Office Type: Humana's offices are designed to be collaborative and supportive, with a focus on employee well-being and productivity.
Office Location(s): Humana has offices in Louisville, Kentucky, and Chicago, Illinois. This role is remote-friendly, with occasional travel to these offices for training or meetings.
Geographic Context:
- Louisville, Kentucky, is Humana's headquarters and offers a vibrant, growing community with a rich history and a strong focus on healthcare and innovation
- Chicago, Illinois, is home to one of Humana's major offices and provides a dynamic, diverse urban environment with numerous cultural and professional opportunities
- As a remote-friendly role, this position offers flexibility and the opportunity to work from various locations within the United States
Work Schedule: The work schedule is flexible, with a focus on delivering results and maintaining a healthy work-life balance. Occasional travel to Humana's offices may be required for training or meetings.
ASSUMPTION: Humana's focus on employee well-being and work-life balance creates a supportive and flexible work environment that values the contributions of its employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- Technical assessment or case study
- In-depth interviews with cross-functional stakeholders, including Product, Engineering, and Operations teams
- Final interview with the hiring manager
Key Assessment Areas:
- Product management skills and experience
- Customer-centric mindset and empathy
- Analytical and problem-solving skills
- Leadership and collaboration abilities
- Cultural fit and alignment with Humana's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant product management experience and customer-centric mindset
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership abilities, and cultural fit
- If applicable, be ready to discuss your portfolio or examples of your product management work
- Follow up with the hiring manager or talent acquisition team after your interview to express your interest in the role and reiterate your qualifications
ATS Keywords: Customer lifecycle, growth, operational excellence, product roadmap, product backlog, Agile, stakeholder management, data-driven decision-making, empathy, collaboration, leadership, innovation
ASSUMPTION: Humana's interview process is designed to assess candidates' skills, experience, and cultural fit, with a strong focus on customer-centric innovation and continuous improvement.
🛠️ Tools & Technologies
- JIRA or similar Agile project management tools
- Product analytics and data visualization tools (e.g., Tableau, Power BI)
- Collaboration and communication tools (e.g., Slack, Microsoft Teams)
- Project management and roadmapping tools (e.g., Asana, Trello)
ASSUMPTION: The specific tools and technologies used may vary based on the team and project requirements, but the role requires proficiency in Agile project management, data analysis, and collaboration tools.
👔 Cultural Fit Considerations
Company Values:
- Putting health first – for customers, teammates, and the company
- Empowering people to live healthier lives
- Delivering simplified, personalized healthcare experiences
- Fostering a culture of innovation and continuous improvement
- Promoting diversity, equity, and inclusion
Work Style:
- Customer-centric and data-driven
- Collaborative and inclusive
- Adaptable and responsive to change
- Focused on delivering results and driving growth
- Committed to employee well-being and work-life balance
Self-Assessment Questions:
- How do you demonstrate empathy for both customers and agents in your product management approach?
- Can you provide an example of a time when you identified and capitalized on a growth opportunity throughout the customer lifecycle?
- How do you balance the needs of customers, agents, and the business in your product roadmap and prioritization decisions?
ASSUMPTION: Humana's culture values empathy, collaboration, and continuous improvement, with a strong focus on putting health first for customers, teammates, and the company.
⚠️ Potential Challenges
- The role requires balancing the needs of customers, agents, and the business, which can be challenging in a dynamic and evolving market
- Occasional travel to Humana's offices may be required, which could present logistical challenges for some candidates
- The role is remote-friendly, which may present unique communication and collaboration challenges in a virtual work environment
- The role requires a high degree of empathy and customer-centric mindset, which can be emotionally taxing at times
ASSUMPTION: While Humana's focus on employee well-being and work-life balance helps mitigate some of these challenges, candidates should be prepared to navigate the unique demands of this role.
📈 Similar Roles Comparison
- This role is unique in its focus on driving customer lifecycle growth and operational excellence for Humana's new eCommerce channel, requiring a strong balance of customer-centric and data-driven decision-making
- Compared to other product management roles, this position offers a unique opportunity to drive change and make a significant impact on Humana's growth and success
- Career-wise, this role presents numerous opportunities for professional advancement and skill-building, given Humana's focus on employee development and growth
ASSUMPTION: While this role shares similarities with other product management positions, its unique focus on customer lifecycle growth and operational excellence sets it apart in the market.
📝 Sample Projects
- Developing and implementing a customer acquisition strategy that drives growth and improves the customer onboarding experience
- Optimizing the customer retention process by identifying and addressing pain points throughout the customer journey
- Collaborating with Engineering and Operations teams to design and implement agent-facing tools and processes that improve operational efficiency and agent satisfaction
ASSUMPTION: These sample projects illustrate the unique focus of this role on driving customer lifecycle growth and operational excellence, with a strong emphasis on customer-centric and data-driven decision-making.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the customer lifecycle and any identified areas for improvement?
- How does this role collaborate with other product managers and teams to ensure a cohesive and integrated customer experience across all channels?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Humana support the professional development and growth of its product managers?
- What is the work-life balance like for this role, and how does Humana support its employees' well-being?
ASSUMPTION: These key questions help candidates better understand the role's priorities, expectations, and opportunities for growth and development within Humana.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant product management experience and customer-centric mindset
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership abilities, and cultural fit
- If applicable, be ready to discuss your portfolio or examples of your product management work
- Follow up with the hiring manager or talent acquisition team after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
