📌 Core Information
🔹 Job Title: Senior Staff / Principal Content Designer
🔹 Company: Ebury
🔹 Location: London, United Kingdom
🔹 Job Type: Hybrid (4 days in the office, 1 day working from home per week)
🔹 Category: Design - Product
🔹 Date Posted: 2025-07-30
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Establishing exceptional content foundations for the company, defining tone of voice, personality, and values.
- Driving innovation and collaboration to bring ideas from inception to execution.
- Pushing the boundaries of our verbal identity, exploring new possibilities for what we can achieve.
- Working as an individual contributor, taking ownership and leading with autonomy.
- Championing the user's voice and contributing to a team that ships remarkable experiences.
ASSUMPTION: This role requires a high level of expertise and experience in content strategy, UX writing, or content design, with a strong track record of shipping world-class products.
📋 Key Responsibilities
✅ Establish the tone of voice and messaging across the product suite, creating guidelines to ensure consistency and empower teams across the company.
✅ Use systems thinking to connect the dots across the customer journey, ensuring seamless and engaging communication at every touchpoint.
✅ Concept, design, and write content to test messaging and voice while evolving the product’s verbal identity.
✅ Partner with design, marketing, and product teams to align messaging with platform-specific nuances and evolve the end-to-end design process to deliver exceptional customer experiences.
✅ Audit existing experiences, applying insights and metrics to identify opportunities to inform the product roadmap.
✅ Build empathy for customers by deeply understanding their needs and elevating content quality across the company.
ASSUMPTION: The role may require occasional overtime or working on projects with tight deadlines, and the successful candidate should be comfortable working in a fast-paced environment.
🎯 Required Qualifications
Education: Not specified (Assumed: Bachelor's degree or equivalent experience)
Experience: 10+ years of relevant professional experience in content strategy, UX writing, or content design, with a strong track record of shipping world-class products.
Required Skills:
- Expertise in UX disciplines like information architecture, systems design, and content research.
- Portfolio showcasing writing craft with case studies and examples of work for global or multilingual audiences.
- Interest in leveraging AI tools to enhance content development and iteration process.
- Collaborative mindset and proven ability to build trusted relationships with cross-functional teams.
- Ability to balance and prioritize multiple projects in a fast-paced environment.
Preferred Skills:
- Experience working in a global or multilingual environment.
- Familiarity with design thinking methodologies.
- Knowledge of accessibility best practices.
ASSUMPTION: While not explicitly stated, a degree in a relevant field such as English, Journalism, Communications, or a related discipline is likely to be beneficial for this role.
💰 Compensation & Benefits
Salary Range: £70,000 - £100,000 per annum (Estimated based on industry standards for a senior content designer role in London)
Benefits:
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor-made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central London Office: A fantastic location with excellent transport links.
Working Hours: Full-time (37.5 hours per week), with flexible working arrangements available.
ASSUMPTION: The salary range provided is an estimate based on industry standards for a senior content designer role in London. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services - Ebury specializes in international payments, collections, and foreign exchange services, offering financial solutions mainly to SMEs and midcaps.
Company Size: Medium to Large (1,001-5,000 employees) - Ebury has a global presence with offices in 21 countries and over 1,700 staff.
Founded: 2009 - Ebury was founded in London by Spanish engineers Juan Lobato and Salvador García.
Company Description:
- Ebury is a Fintech company that offers foreign exchange activity in over 130 currencies, cash management strategies, trade finance, and foreign exchange risk management.
- Throughout its history, the company has received more than 20 international awards, including the Financial Times 1000 Europe's fastest-growing companies 2020 and The Sunday Times Tech Track 100.
- Ebury is committed to building a workplace where everyone feels valued, supported, and empowered to thrive, with active employee networks and ESG initiatives that reflect its inclusive culture.
Company Specialties:
- Currency Exchange
- International Payments
- Risk Management
- Unlocking Working Capital
- Treasury Management
- Fund Distribution
- Import Lending
Company Website: http://www.ebury.com
ASSUMPTION: Ebury's global presence and extensive experience in the financial services industry make it an attractive employer for experienced content designers seeking to work for a well-established and successful Fintech company.
📊 Role Analysis
Career Level: Senior Staff / Principal - This role is designed for an experienced content designer with a proven track record of driving innovation and collaboration in a global organization.
Reporting Structure: The Principal Content Designer will report directly to the Head of Content Design and will work closely with cross-functional teams, including product, marketing, legal, and compliance.
Work Arrangement: Hybrid - The role requires being in the office for 4 days per week and working from home for 1 day per week.
Growth Opportunities:
- As an individual contributor, the Principal Content Designer will have the opportunity to shape the future of Ebury's product suite, help grow the team, and directly influence the experience for customers.
- With Ebury's commitment to clear, accelerated career progression, there are defined pathways to leadership and specialist roles within the company.
- The dynamic and supportive culture at Ebury prioritizes teamwork and personal growth, providing ample opportunities for professional development.
ASSUMPTION: The Principal Content Designer role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on Ebury's global presence and customer experience.
🌍 Location & Work Environment
Office Type: Central London Office - Ebury's London office is located in the Victoria Street area, with excellent transport links.
Office Location(s): 100 Victoria Street, London, London SW1E 5JL, GB
Geographic Context:
- London is a major global financial hub, with a vibrant and diverse culture.
- The city offers a wide range of amenities, entertainment options, and a thriving tech industry.
- London's time zone is GMT (Greenwich Mean Time), which may require occasional adjustments for collaboration with global teams.
Work Schedule: Full-time (37.5 hours per week), with flexible working arrangements available.
ASSUMPTION: The central London location and hybrid work arrangement make this role an attractive option for experienced content designers seeking a balance between city life and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening.
- Phone or video screening with the hiring manager.
- On-site or virtual interview with the hiring manager and a panel of cross-functional team members.
- Final round interview with the Head of Content Design.
- Background check and offer extension.
Key Assessment Areas:
- Portfolio and case study presentations.
- Content audits and strategy development exercises.
- Cultural fit and team dynamics.
- Problem-solving and critical thinking skills.
- Communication and collaboration skills.
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a comprehensive portfolio showcasing your writing craft, with case studies and examples of work for global or multilingual audiences.
- Research Ebury's company culture and values to demonstrate your fit for the role and alignment with the organization's mission.
- Practice common content design interview questions and brush up on your knowledge of UX disciplines, AI tools, and industry trends.
ATS Keywords: Content Strategy, UX Writing, Content Design, Information Architecture, Systems Design, Content Research, AI Tools, Collaboration, Project Management, Global, Multilingual, Hybrid, London, Financial Services, Fintech
ASSUMPTION: The interview process for this role will focus on assessing the candidate's technical skills, cultural fit, and ability to thrive in a fast-paced, global organization.
🛠️ Tools & Technologies
- AI tools for content development and iteration process (e.g., copywriting assistants, natural language processing tools)
- Content management systems (e.g., WordPress, Adobe Experience Manager)
- Design tools (e.g., Sketch, Figma, Adobe XD)
- Project management tools (e.g., Asana, Jira, Trello)
- Collaboration tools (e.g., Microsoft Teams, Slack, Google Workspace)
ASSUMPTION: The Principal Content Designer will be expected to leverage AI tools to enhance content development and iteration processes, as well as other relevant tools and technologies to support their work.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: Ebury prioritizes understanding and meeting the needs of its customers.
- Collaborative: Ebury fosters a culture of teamwork and cross-functional collaboration.
- Innovative: Ebury encourages continuous learning, experimentation, and improvement.
- Empowering: Ebury empowers its employees to take ownership and drive change.
- Inclusive: Ebury values diversity and fosters an inclusive work environment.
Work Style:
- Agile and adaptable: Ebury's fast-paced environment requires employees to be flexible and responsive to change.
- Data-driven: Ebury uses data and analytics to inform decision-making and improve processes.
- Global mindset: Ebury's global presence requires employees to be culturally sensitive and comfortable working with diverse teams.
- Results-oriented: Ebury prioritizes delivering tangible results and achieving business objectives.
Self-Assessment Questions:
- How do you ensure that your content aligns with Ebury's customer-centric approach?
- Can you provide an example of a time when you successfully collaborated with cross-functional teams to deliver exceptional customer experiences?
- How do you approach continuous learning and staying up-to-date with industry trends and best practices in content design?
ASSUMPTION: Candidates should be able to demonstrate a strong fit with Ebury's company values and work style, with a clear understanding of the company's mission and culture.
⚠️ Potential Challenges
- The fast-paced environment may require occasional overtime or working on projects with tight deadlines.
- The global nature of the role may necessitate occasional travel or adjustments to working hours to accommodate time zones.
- The Principal Content Designer will be expected to balance multiple projects and priorities, requiring strong organizational skills and the ability to work independently.
- The role may require occasional collaboration with remote teams, which can present unique communication and cultural challenges.
ASSUMPTION: While Ebury offers a dynamic and supportive work environment, the Principal Content Designer role presents unique challenges that require a proactive and adaptable approach.
📈 Similar Roles Comparison
- Compared to other senior content designer roles, this position offers a unique opportunity to work for a well-established Fintech company with a global presence and a strong track record of success.
- Ebury's focus on innovation, collaboration, and customer-centricity sets it apart from more traditional financial services organizations.
- Career progression opportunities at Ebury may be more accelerated compared to larger, more bureaucratic organizations, offering faster growth potential for the right candidate.
ASSUMPTION: The Principal Content Designer role at Ebury presents a compelling opportunity for experienced content designers seeking to work for a successful, innovative Fintech company with a strong commitment to growth and development.
📝 Sample Projects
- Developing a comprehensive content strategy for Ebury's global product suite, ensuring consistency and empowering teams across the company.
- Conducting a content audit of Ebury's existing experiences, applying insights and metrics to inform the product roadmap and improve customer experiences.
- Collaborating with cross-functional teams to align messaging with platform-specific nuances and evolve the end-to-end design process to deliver exceptional customer experiences.
- Conceptualizing, designing, and writing content to test messaging and voice while evolving Ebury's verbal identity and pushing the boundaries of what's possible.
ASSUMPTION: The Principal Content Designer role at Ebury offers a wide range of projects and opportunities to make a significant impact on the company's global presence and customer experience.
❓ Key Questions to Ask During Interview
- Can you describe the current state of Ebury's content strategy and how this role will contribute to its evolution?
- How does Ebury support the professional development and growth of its content design team members?
- Can you provide an example of a recent content design challenge that Ebury has faced and how it was addressed?
- How does Ebury approach collaboration and information sharing between content design and other cross-functional teams?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Candidates should use the interview process to gain a clear understanding of Ebury's content strategy, team dynamics, and growth opportunities for the Principal Content Designer role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a comprehensive portfolio showcasing your writing craft, with case studies and examples of work for global or multilingual audiences.
- Research Ebury's company culture and values to demonstrate your fit for the role and alignment with the organization's mission.
- Practice common content design interview questions and brush up on your knowledge of UX disciplines, AI tools, and industry trends.
- Follow up with Gabriella Cheston, the hiring manager, one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
