(Senior) Sustainability Customer Success Manager (f/m/x)

📌 Core Information

🔹 Job Title: (Senior) Sustainability Customer Success Manager (f/m/x)

🔹 Company: Tanso Technologies GmbH

🔹 Location: Munich, Bavaria, Germany

🔹 Job Type: On-site

🔹 Category: Customer Service, Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining strong customer relationships
• Ensuring effective value delivery and communication
• Driving customer advocacy and best practices in sustainability
• Collaborating on customer success strategy improvements

ASSUMPTION: The role may require interface with multiple stakeholders across different organizational levels from sustainability managers to C-level executives, emphasizing relationship management and communication skills.

📋 Key Responsibilities

✅ Turn customers into Tanso advocates by communicating value effectively.

✅ Nurture and maintain professional customer relationships.

✅ Provide expertise in software adoption, carbon management, and sustainability reporting.

✅ Understand customer pain points and advocate on their behalf within Tanso.

✅ Leverage customer insights to renew and upsell opportunities.

✅ Drive customer-centric projects and contribute to product development.

✅ Enhance customer success processes and metrics tracking.

ASSUMPTION: Responsibilities likely involve both reactive and proactive engagement with the customer base, requiring strategic thinking and initiative in process improvement.

🎯 Required Qualifications

Education: Not specified, but a background in sustainability, business, or related fields may be beneficial.

Experience: 2-5 years in customer success, sustainability management, or a related field.

Required Skills:

• Customer Success and Relationship Building
• Communication and Client Advocacy
• Project Management and Software Adoption

Preferred Skills:

• Carbon Management
• Strategic Project Management

ASSUMPTION: Preferred qualifications suggest the need for a deep understanding of sustainability practices and project management skills indicating the strategic nature of the role.

💰 Compensation & Benefits

Salary Range: Not specified. The industry standard for customer success roles in sustainable technology firms typically varies widely but includes competitive packages.

Benefits:

• Highly competitive compensation package
• Attractive equity package
• Access to sponsored EGYM Wellpass
• Opportunities for professional growth in a fast-paced environment

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Salary and benefits are geared towards attracting high-caliber candidates with a passion for sustainability and innovative solutions.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a focus on Climate Intelligence

Company Size: 11-50 employees, which implies a startup culture with growth opportunities and direct impacts on company outcomes.

Founded: 2021

Company Description:

• Provides climate intelligence tools to industrial companies
• Supported by the European Innovation Council and notable VC funds
• Serves leading German industrial companies

Company Specialties:

• Software Development
• Carbon and CO2 Accounting
• Climate Intelligence Solutions

Company Website: https://www.tanso.de/

ASSUMPTION: The company’s early stage and backing by reputable investors indicate a strong growth trajectory and innovation-driven environment.

📊 Role Analysis

Career Level: Mid to Senior level, offering opportunities for leadership in customer success strategy.

Reporting Structure: Reports to the Customer Success Lead and collaborates with the Customer Success Team.

Work Arrangement: Primarily on-site with potential flexibility given the nature of customer interaction.

Growth Opportunities:

• Leading strategic initiatives within the CS team
• Advancing within a fast-growing industry and company
• Engaging with cross-functional teams to drive holistic improvements

ASSUMPTION: Growth paths include both lateral and vertical career advancements due to the company's expansion and innovation-driven focus.

🌍 Location & Work Environment

Office Type: Collaborative office environment conducive to teamwork and innovation.

Office Location(s): Sandstraße 33, Haus 2, Munich, Bavaria 80335, DE

Geographic Context:

• Located in a vibrant tech hub in Munich
• Proximity to industry partners and clients
• Access to cultural and professional networking opportunities

Work Schedule: Standard full-time schedule with occasional flexibility

ASSUMPTION: Given the on-site requirement, the job likely offers a vibrant work culture with collaborative opportunities and direct mentorship.

💼 Interview & Application Insights

Typical Process:

• Introduction to Tanso with Saskia
• Role Introduction with Franziska
• Deep dive with Franziska and Julia plus Team Lunch

Key Assessment Areas:

• Customer success expertise and relationship-building capability
• Passion for sustainability and improving customer processes
• Collaborative skills across teams and functions

Application Tips:

• Demonstrate your experience in sustainability and customer success
• Showcase examples of strategic project management and process improvements
• Express genuine interest in Tanso's mission and growth stage

ATS Keywords: Customer Success, Communications, Sustainability Management, Relationship Building, Process Improvement, Carbon Management

ASSUMPTION: The recruitment process emphasizes problem-solving skills and experience, indicating a focus on hiring strategic thinkers.

🛠️ Tools & Technologies

• Advanced Customer Relationship Management (CRM) solutions
• Sustainability reporting and carbon management tools
• Analytical and strategic project management software

ASSUMPTION: Utilization of cutting-edge tools indicates the role's alignment with tech-driven innovation and data insights strategy.

👔 Cultural Fit Considerations

Company Values:

• Sustainability and Environmental Impact
• Innovation and Growth
• Interdisciplinary Collaboration

Work Style:

• Innovative and adaptive work processes
• Team-oriented with cross-functional collaboration
• Results-driven with a focus on long-term impact

Self-Assessment Questions:

• How do you handle complex customer success strategies?
• How do you integrate sustainability into business practices?
• Can you provide an example of when you led a process improvement project?

ASSUMPTION: The company’s dynamic and interdisciplinary approach would suit individuals who thrive in innovation-focused environments with a passion for sustainability.

⚠️ Potential Challenges

• Navigating the demands of a high-growth startup environment
• Continuously updating sustainability practices and knowledge
• Balancing strategic projects with tactical customer engagements
• Executing process improvements amidst team expansions

ASSUMPTION: Challenges are typical of high-growth startups where adaptability and a proactive mindset are essential.

📈 Similar Roles Comparison

• Higher emphasis on sustainability and carbon management compared to traditional customer success roles
• Increased opportunity for strategic contribution
• Enhanced focus on interdisciplinary collaboration

ASSUMPTION: This role may offer more scope for strategic initiatives and sustainability-driven results compared to standard CS roles.

📝 Sample Projects

• Implementing a new customer engagement model focused on sustainability metrics
• Developing a feedback mechanism for product development
• Enhancing the current CS processes with innovative strategies

ASSUMPTION: Projects are likely centered around leveraging sustainability innovations to improve customer success outcome, aligning with the company’s strategic goals.

❓ Key Questions to Ask During Interview

• What are the key success metrics for this role?
• How does Tanso support sustainable initiatives?
• What ongoing training and development opportunities exist?
• How will my role impact Tanso’s growth and customer base?
• What cross-functional collaborations are expected?

ASSUMPTION: Questions should focus on understanding the strategic plans of Tanso, and how the role contributes to these broader objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss your experience and passion for sustainability
• Complete any requested assessments efficiently
• Utilize provided ATS keywords in your resume
• Follow up with any additional questions during the recruitment process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.