📌 Core Information
🔹 Job Title: Senior UX Content Designer
🔹 Company: Rapid7
🔹 Location: Boston, Massachusetts, United States
🔹 Job Type: Full-Time
🔹 Category: Computer and Network Security
🔹 Date Posted: April 30, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Lead and shape how users understand and interact with complex products.
- Influence product adoption and usability through smart, strategic content.
- Be part of a high-trust team that values craft, autonomy, and impact.
- Help define and grow the content design function across the organization.
ASSUMPTION: This role requires a high level of expertise and leadership in UX content design, with a focus on driving user-centered content strategy and design within a complex product environment.
📋 Key Responsibilities
✅ Develop and deliver content strategy across multiple touch points, ensuring clarity and user success.
✅ Collaborate with cross-functional teams to integrate language into the overall user experience and maintain a product-wide content system.
✅ Design with words, crafting concise, consistent, and conversational UI copy that guides users through complex tasks with clarity and ease.
✅ Partner deeply with designers, PMs, and engineers throughout the product development lifecycle to ensure language is tightly integrated into the overall user experience.
✅ Drive enablement, developing in-product content that supports user success and drives adoption, including walkthroughs, contextual help, and micro-learning moments.
✅ Document and communicate, owning the creation of product documentation and release notes in partnership with Product and UX teams.
✅ Champion consistency, helping evolve and maintain a product-wide content system that supports clarity, inclusivity, and usability at scale.
✅ Mentor and lead, providing guidance to other content and design peers, and helping grow content design maturity across the organization.
✅ Transform content experience, ushering in the new era of AI-authored and consumed content experience.
✅ Design frameworks and SDLC, mastering iterative delivery of content against roadmaps and content backlog in lock-step with SDLC alongside product delivery teams while leveraging key design frameworks to bring projects from discovery to delivery.
ASSUMPTION: The responsibilities listed above are comprehensive but not exhaustive. The ideal candidate should be prepared to take on additional tasks and projects as needed.
🎯 Required Qualifications
Education: Bachelor's degree in a related field or equivalent experience.
Experience: 8+ years of experience in UX writing, content design, or product content strategy, ideally within complex or technical product environments.
Required Skills:
- Exceptional writing, business impact, and systems-level content work across web or software applications.
- Ability to distill complex concepts into simple, approachable language.
- Comfortable collaborating cross-functionally and presenting work to stakeholders at all levels.
- Familiarity with design tools (like Figma) and content design workflows.
- Familiarity with GitHub, Markdown, Jira, and Content Management Systems (CMS).
Preferred Skills:
- Experience working on in-app education or enablement platforms, such as Pendo, WalkMe, or Appcues.
ASSUMPTION: While the preferred skills are not required, they would be highly beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (based on industry standards for a senior-level UX content design role in Boston).
Benefits:
- Health, dental, and vision insurance.
- 401(k) matching.
- Paid time off and flexible work arrangements.
- Professional development opportunities.
Working Hours: Full-time, with flexible work arrangements available.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Rapid7 is a leading provider of security data and analytics solutions, helping organizations around the globe securely advance.
Company Size: Rapid7 has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and impact.
Founded: Rapid7 was founded in 2000, with a rich history in the cybersecurity industry.
Company Description:
- Rapid7 offers a comprehensive suite of security tools, including vulnerability management, penetration testing, and compromised user detection.
- The company's Insight cloud simplifies the complex, providing visibility, analytics, and automation to help security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.
- Rapid7 is committed to empowering organizations to securely advance through its technology, services, and research.
Company Specialties:
- Information Security
- Vulnerability Management
- Penetration Testing
- Compromised User Detection
- Mobile Risk Management
- Enterprise Control Monitoring
- Strategic Services
- Security Programs
- Application Testing
- Automation
- Analytics
- Intrusion Detection
- Attack Surface Management
Company Website: https://www.rapid7.com/
ASSUMPTION: Rapid7's focus on security and commitment to empowering organizations make it an attractive employer for candidates interested in driving user-centered content strategy and design within a complex product environment.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring a high level of expertise and leadership in UX content design.
Reporting Structure: The Senior UX Content Designer will report directly to the Head of Content Design and work closely with cross-functional teams, including product managers, designers, and engineers.
Work Arrangement: This role is remote-friendly, with flexible work arrangements available.
Growth Opportunities:
- Mentoring and leading other content and design peers, helping grow content design maturity across the organization.
- Potential career progression into a leadership or management role within the content design function.
- Opportunities to work on cutting-edge security products and technologies.
ASSUMPTION: The growth opportunities listed above are not guaranteed but are potential paths for career development within the organization.
🌍 Location & Work Environment
Office Type: Rapid7's headquarters is located in Boston, Massachusetts, with additional offices in Austin, Texas; Singapore; Reading, UK; Belfast, Northern Ireland; Tokyo, Japan; and Tampa, Florida.
Office Location(s): 120 Causeway St, Suite 400, Boston, Massachusetts 02114, US
Geographic Context:
- Boston is a major hub for the technology and cybersecurity industries, providing ample opportunities for networking and professional growth.
- The city offers a diverse range of cultural attractions, including museums, historical sites, and sporting events.
- Boston has a humid continental climate, with warm summers and cold, snowy winters.
Work Schedule: Full-time, with flexible work arrangements available.
ASSUMPTION: The work environment at Rapid7's Boston headquarters is collaborative and innovative, with a strong focus on driving user-centered content strategy and design within a complex product environment.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager.
- Portfolio review and case study presentation.
- On-site or virtual interview with cross-functional stakeholders.
- Final interview with the Head of Content Design.
Key Assessment Areas:
- Portfolio quality and relevance to the role.
- Case study presentation and problem-solving skills.
- Cultural fit and alignment with Rapid7's values.
- Technical skills and familiarity with design tools and content design workflows.
Application Tips:
- Tailor your resume and portfolio to highlight your experience with UX writing, content design, and product content strategy within complex or technical product environments.
- Prepare a case study that demonstrates your ability to develop and deliver content strategy across multiple touch points, ensuring clarity and user success.
- Be ready to discuss your approach to collaborating with cross-functional teams and integrating language into the overall user experience.
ATS Keywords: UX writing, content design, product content strategy, technical documentation, UI copy, collaboration, design tools, GitHub, Markdown, Jira, Content Management Systems, in-app education, enablement platforms, user-centered content, mentoring, AI-authored content
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their expertise and leadership in UX content design through their portfolio, case studies, and interviews.
🛠️ Tools & Technologies
- Figma
- GitHub
- Markdown
- Jira
- Content Management Systems (CMS)
- In-app education platforms (e.g., Pendo, WalkMe, Appcues)
ASSUMPTION: The tools and technologies listed above are not exhaustive, and candidates may be required to learn and use additional tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Passionate
Work Style:
- High-trust, autonomous teams.
- Focus on craft, impact, and results.
- Collaborative and inclusive work environment.
Self-Assessment Questions:
- Do you thrive in a high-trust, autonomous work environment?
- Are you passionate about driving user-centered content strategy and design within a complex product environment?
- Do you enjoy collaborating with cross-functional teams and integrating language into the overall user experience?
ASSUMPTION: Rapid7 values candidates who align with their customer-centric, innovative, collaborative, accountable, and passionate company culture.
⚠️ Potential Challenges
- The role requires a high level of expertise and leadership in UX content design, with a focus on driving user-centered content strategy and design within a complex product environment.
- Candidates may face competition from other experienced UX content designers in the Boston area.
- The role may require occasional travel to Rapid7's other offices or client sites.
- The work environment may be fast-paced and dynamic, requiring candidates to adapt quickly to changes and new challenges.
ASSUMPTION: The potential challenges listed above are not exhaustive, and candidates should be prepared to face additional challenges as needed.
📈 Similar Roles Comparison
- This role is similar to other senior-level UX content design positions, but may offer more focus on driving user-centered content strategy and design within a complex product environment.
- Rapid7's commitment to security and empowering organizations may provide unique opportunities for growth and impact in this role.
- Career progression in this role may lead to leadership or management positions within the content design function.
ASSUMPTION: The comparisons listed above are not exhaustive, and candidates should research additional roles and companies to gain a better understanding of the UX content design landscape.
📝 Sample Projects
- Developing and delivering content strategy for a new security product launch.
- Collaborating with cross-functional teams to integrate language into the overall user experience for an enterprise-level platform.
- Mentoring junior content designers and helping grow content design maturity across the organization.
ASSUMPTION: The sample projects listed above are not exhaustive, and candidates should be prepared to take on additional projects as needed.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall content design strategy for Rapid7's products?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Rapid7 support the professional development and growth of its content design team members?
- What is the typical career path for a Senior UX Content Designer at Rapid7?
- How does Rapid7 approach collaboration and communication between content designers and other cross-functional teams?
ASSUMPTION: The key questions listed above are not exhaustive, and candidates should prepare additional questions tailored to their specific interests and concerns.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume and portfolio to highlight your experience with UX writing, content design, and product content strategy within complex or technical product environments.
- Prepare a case study that demonstrates your ability to develop and deliver content strategy across multiple touch points, ensuring clarity and user success.
- Be ready to discuss your approach to collaborating with cross-functional teams and integrating language into the overall user experience.
- Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
