📌 Core Information
🔹 Job Title: Senior UX Writer and Content Designer
🔹 Company: Klook
🔹 Location: Singapore, Shenzhen
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving UX writing and content design solutions for complex user, product, and business problems.
- Collaborating with cross-functional stakeholders to develop a product narrative, vision, mission, or principles.
- Establishing and improving UX writing and content design processes, systems, frameworks, or patterns across multiple teams or products.
- Influencing project priorities to balance tactical and strategic efforts.
- Effectively managing multiple projects and deadlines.
ASSUMPTION: This role requires a high level of strategic thinking, collaboration, and project management skills. It involves working closely with various teams to ensure a cohesive user experience across products and platforms.
📋 Key Responsibilities
✅ Drive the development of innovative UX writing and content design solutions to complex user, product, and business problems.
✅ Build alignment by collaborating with product managers, team members, and other cross-functional stakeholders to develop a product narrative, vision, mission, or principles.
✅ Lead the establishment and improvement of holistic UX writing and content design processes, systems, frameworks, or patterns across multiple teams or products.
✅ Influence the development of priorities across projects to balance tactical and strategic efforts in alignment with larger project goals.
✅ Effectively balance multiple projects and deadlines.
ASSUMPTION: The role involves a mix of creative and strategic tasks, requiring a strong understanding of user experience, content strategy, and project management.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field (or equivalent experience).
Experience: At least 5 years of experience in UX writing, editorial, marketing, or UX writing in an agency setting. Manager experience to guide and coach one junior member.
Required Skills:
- Native-level proficiency in English and working-level proficiency in Mandarin.
- Familiarity with design tools, such as Figma, Sketch, etc.
- Strong collaboration and communication skills to work effectively with different teams.
- Empathy in both writing and working with other teams.
- Attention to detail and a commitment to delivering error-free, polished content.
Preferred Skills:
- Experience working in a fast-paced, dynamic startup environment.
- Fluency in additional languages.
ASSUMPTION: Given the role's focus on UX writing and content design, strong language skills and experience in a related field are crucial. Managerial experience is also essential for guiding and coaching junior team members.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Senior UX Writer role in Singapore and Shenzhen, the estimated salary range is SGD 80,000 - 120,000 per year for Singapore and CNY 300,000 - 500,000 per year for Shenzhen.
Benefits:
- Health insurance and dental plans.
- Retirement benefits (e.g., 401k, pension).
- Generous vacation and leave policies.
- Employee discounts on Klook experiences and services.
- Opportunities for professional development and growth.
Working Hours: Full-time position with standard office hours (9:00 AM - 6:00 PM, Monday - Friday). Occasional flexibility may be required to accommodate project deadlines.
ASSUMPTION: The salary range is estimated based on market research and may vary depending on the candidate's experience and performance. Benefits may also vary based on the candidate's location and employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Klook is a leading travel and experiences platform, specializing in curating joyful experiences for users around the world. The company operates in the competitive and dynamic travel tech industry.
Company Size: Klook is a mid-sized company with 1,001-5,000 employees, providing a collaborative and innovative work environment.
Founded: Klook was founded in 2014, with its headquarters in Hong Kong. The company has since expanded to over 30 locations worldwide.
Company Description:
- Klook is Asia's leading travel and experiences platform, offering a world of joy through attractions, tours, local transportation, and stays.
- The company aims to inspire and enable more moments of joy through its extensive range of activities in over 2,700 destinations.
- Klook is committed to delivering exceptional customer service and fostering a joyful workplace culture.
Company Specialties:
- ecommerce
- travel tech
- local experiences
- technology
- experiences
- marketing
- business development
- and software engineering
Company Website: http://www.klook.com
ASSUMPTION: Klook's focus on user experience and joyful experiences translates to a strong emphasis on UX writing and content design within the company.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring a high level of expertise and experience in UX writing and content design.
Reporting Structure: The Senior UX Writer and Content Designer will report directly to the Head of UX Writing and Content Design and may oversee one junior team member.
Work Arrangement: This is an on-site position, with the primary work location in Singapore or Shenzhen. Occasional remote work may be possible, depending on the company's policies and project requirements.
Growth Opportunities:
- Potential career progression to a leadership role, such as Head of UX Writing and Content Design or a similar position.
- Opportunities to work on high-impact projects and collaborate with diverse teams across the organization.
- Chances to develop skills in related areas, such as user research, product management, or design.
ASSUMPTION: Given Klook's rapid growth and expansion, there may be ample opportunities for career advancement and skill development within the company.
🌍 Location & Work Environment
Office Type: Klook's offices are modern, collaborative workspaces designed to foster creativity and innovation.
Office Location(s): Singapore (32 Hollywood Rd, Central) and Shenzhen (TianAn Technology Pioneer Park).
Geographic Context:
- Singapore is a multicultural city-state and island country in Southeast Asia, known for its cleanliness, safety, and vibrant food scene.
- Shenzhen is a major city in southern China's Guangdong province, known for its modern architecture, shopping, and theme parks.
Work Schedule: Standard office hours are from 9:00 AM to 6:00 PM, Monday through Friday. Occasional flexibility may be required to accommodate project deadlines.
ASSUMPTION: Both Singapore and Shenzhen offer unique cultural experiences and opportunities for personal growth. The work environment at Klook is collaborative and dynamic, with a strong focus on teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening.
- Phone or video call with the hiring manager to discuss the role and assess cultural fit.
- In-person or virtual interview with the team to assess technical skills and portfolio.
- Final interview with the Head of UX Writing and Content Design or another senior leader.
Key Assessment Areas:
- Portfolio and writing samples that demonstrate strong UX writing and content design skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Strategic thinking and problem-solving skills.
- Adaptability and flexibility in managing multiple projects and deadlines.
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio of your best UX writing and content design work, showcasing your ability to create meaningful and engaging user experiences.
- Be prepared to discuss your approach to UX writing and content design, as well as your understanding of Klook's products and services.
- Research Klook's company culture and values to demonstrate your fit with the organization.
ATS Keywords: UX writing, content design, user experience, user-centered design, collaboration, communication, project management, Figma, Sketch, English, Mandarin, strategic thinking, problem-solving, portfolio, resume, cover letter.
ASSUMPTION: Klook's application process is designed to assess candidates' technical skills, cultural fit, and strategic thinking abilities. Applicants should be prepared to demonstrate their expertise in UX writing and content design and their understanding of the company's products and services.
🛠️ Tools & Technologies
- Figma
- Sketch
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
ASSUMPTION: Familiarity with industry-standard design tools and collaboration platforms is essential for this role. Candidates should be comfortable using these tools to create and present their work effectively.
👔 Cultural Fit Considerations
Company Values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
Work Style:
- Collaborative and team-oriented.
- Dynamic and fast-paced, with a focus on innovation and continuous improvement.
- Results-driven, with a strong emphasis on delivering high-quality work on time.
Self-Assessment Questions:
- Do you share Klook's commitment to putting customers first and creating joyful experiences for users?
- Are you comfortable working in a dynamic, fast-paced environment and pushing boundaries to drive innovation?
- Do you have strong collaboration and communication skills, and are you able to work effectively with diverse teams and stakeholders?
ASSUMPTION: Klook's company culture is collaborative, innovative, and customer-focused. Candidates should be able to demonstrate their alignment with the company's values and work style to ensure a strong cultural fit.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced, dynamic environment.
- Collaborating effectively with cross-functional teams and stakeholders, each with their own priorities and perspectives.
- Balancing tactical and strategic efforts to drive both immediate results and long-term growth.
- Adapting to a rapidly changing work environment and industry.
ASSUMPTION: These challenges are inherent in a senior-level role within a fast-growing, dynamic company like Klook. Successful candidates will be able to navigate these challenges effectively and contribute to the company's continued success.
📈 Similar Roles Comparison
- Unlike traditional content writing roles, this position focuses specifically on UX writing and content design, requiring a strong understanding of user experience and user-centered design principles.
- Compared to other UX writing and content design roles, this senior-level position offers more strategic and leadership responsibilities, as well as the opportunity to guide and coach junior team members.
- Career progression in this role may lead to leadership positions, such as Head of UX Writing and Content Design or a similar role, with broader responsibilities and strategic decision-making authority.
ASSUMPTION: This role is unique in its focus on UX writing and content design, as well as its potential for career progression and growth within a dynamic and innovative company like Klook.
📝 Sample Projects
- Redesigning the user onboarding experience for Klook's mobile app, creating clear and engaging content that guides users through the registration and initial exploration process.
- Developing a comprehensive content style guide for Klook's products and services, ensuring consistency and coherence across all user touchpoints.
- Collaborating with the design and product teams to create intuitive and engaging in-app messaging that enhances the user experience and drives user engagement and retention.
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for UX writing and content design within Klook. Successful candidates will be able to demonstrate their ability to tackle similar projects and drive meaningful results.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role, and how it collaborates with other teams within the organization?
- How does Klook approach user research and data-informed decision-making in UX writing and content design?
- What are the most significant challenges facing the UX writing and content design team, and how can this role help address them?
- How does Klook support the professional development and growth of its UX writing and content design team members?
- What are the key priorities for this role in the first 30, 60, and 90 days, and how can I contribute to their successful execution?
ASSUMPTION: These questions are designed to help candidates assess the role's fit with their skills, experience, and career goals, as well as their understanding of Klook's organization, culture, and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, using the ATS keywords provided.
- Prepare a portfolio of your best UX writing and content design work, showcasing your ability to create meaningful and engaging user experiences.
- Be prepared to discuss your approach to UX writing and content design, as well as your understanding of Klook's products and services.
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
