SHL CS-CRM Account Specialist (合肥)

📌 Core Information

🔹 Job Title: SHL CS-CRM Account Specialist (合肥)

🔹 Company: Siemens Healthineers

🔹 Location: Hefei, Anhui, China

🔹 Job Type: Full-Time

🔹 Category: Sales & Marketing

🔹 Date Posted: April 29, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Achieving sales targets and managing customer relationships
• Analyzing market trends and handling customer complaints
• Collaborating with the business partner to achieve regional performance
• Managing project processes and ensuring compliance with reporting standards

ASSUMPTION: This role requires a strong focus on sales and customer management, with additional responsibilities in market analysis and project management.

📋 Key Responsibilities

✅ Achieve sales targets, CCR, and A/R collection

✅ Help business partner achieve regional performance

✅ Analyze local market structures, changes, and new market trends

✅ Maintain and improve customer satisfaction and relationships

✅ Deal with customer complaints and collect customer information

✅ Manage project processes and comply with reporting standards

ASSUMPTION: The role involves a mix of sales, customer management, market analysis, and project management responsibilities.

🎯 Required Qualifications

Education: Bachelor's degree or above

Experience: 2+ years of sales experience in the healthcare industry

Required Skills:

• Proven sales and customer relationship management skills
• Strong analytical and market research skills
• Excellent project management skills
• Fluency in English and Mandarin Chinese

Preferred Skills:

• Experience with CRM software
• Knowledge of the healthcare industry and market trends

ASSUMPTION: Strong sales, customer management, and analytical skills are essential for this role, with industry-specific knowledge being a plus.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a sales role with 2-5 years of experience in the healthcare industry in Hefei, the estimated salary range is CNY 250,000 - 350,000 per year.

Benefits:

• Competitive benefits package
• Opportunities for professional growth and development
• Dynamic and flexible work environment

Working Hours: Full-time, Monday to Friday, with occasional overtime as needed

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Siemens Healthineers operates in the healthcare industry, focusing on medical technology and diagnostic imaging.

Company Size: Siemens Healthineers is a large, multinational corporation with over 66,000 employees worldwide.

Founded: Siemens Healthineers was founded in 2014 as a spin-off from Siemens AG.

Company Description:

• Siemens Healthineers is a leader in medical technology, enabling healthcare providers to deliver high-quality care to patients around the world.
• The company offers a broad portfolio of medical imaging and laboratory diagnostics technologies, as well as advanced therapies.
• Siemens Healthineers is committed to creating better outcomes and experiences for patients, regardless of where they live or what health issues they face.

Company Specialties:

• Medical imaging
• Laboratory diagnostics
• Advanced therapies

Company Website: https://www.siemens-healthineers.com/

ASSUMPTION: Siemens Healthineers is a well-established company with a strong global presence and a focus on innovation in the healthcare industry.

📊 Role Analysis

Career Level: Mid-level sales and customer management role

Reporting Structure: The role reports directly to the business partner and works closely with the sales and marketing teams.

Work Arrangement: The role is based on-site in Hefei, with occasional travel to other locations as needed.

Growth Opportunities:

• Advancement to senior sales or management roles
• Expansion into other regions or product lines
• Professional development and training opportunities

ASSUMPTION: This role offers opportunities for career growth and development within the company's sales and marketing organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative office environment

Office Location(s): Hefei, Anhui, China

Geographic Context:

• Hefei is the capital and largest city of Anhui province in eastern China.
• The city is known for its historical and cultural landmarks, as well as its growing economy and job market.
• Hefei has a humid subtropical monsoon climate, with mild winters and hot, humid summers.

Work Schedule: Standard office hours, Monday to Friday, with occasional overtime as needed

ASSUMPTION: The work environment is dynamic and collaborative, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or video interview with the hiring manager
• Final decision and offer

Key Assessment Areas:

• Sales and customer management skills
• Analytical and problem-solving abilities
• Market research and trend analysis skills
• Project management and organizational skills

Application Tips:

• Highlight relevant sales and customer management experience in your resume
• Tailor your cover letter to demonstrate your understanding of the role and company
• Prepare examples of your market research and project management skills for the interview

ATS Keywords: Sales, CRM, market analysis, customer satisfaction, complaint resolution, project management, healthcare industry

ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager and the company's current hiring practices.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Microsoft Dynamics)
• Market research and analysis tools (e.g., Google Trends, social media listening tools)
• Project management software (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's current technology stack and the candidate's skills and experience.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Quality
• Customer focus

Work Style:

• Collaborative and team-oriented
• Dynamic and fast-paced
• Focused on results and continuous improvement

Self-Assessment Questions:

• Do you have a proven track record of success in sales and customer management roles?
• Are you comfortable working in a dynamic and collaborative team environment?
• Do you have strong analytical and problem-solving skills, with a focus on continuous learning and improvement?

ASSUMPTION: Siemens Healthineers values innovation, quality, and customer focus, with a work style that is collaborative, dynamic, and results-driven.

⚠️ Potential Challenges

• Meeting or exceeding sales targets in a competitive market
• Managing customer relationships and expectations in a dynamic business environment
• Keeping up with market trends and industry developments
• Balancing multiple responsibilities and priorities in a fast-paced work environment

ASSUMPTION: The role presents challenges in sales, customer management, market analysis, and project management, requiring strong skills and adaptability.

📈 Similar Roles Comparison

• Unlike other sales roles, this position requires a strong focus on market analysis and project management
• The role is part of a global organization, offering opportunities for international exposure and career growth
• Compared to other customer management roles, this position requires a broader range of skills and responsibilities

ASSUMPTION: This role offers a unique blend of sales, customer management, market analysis, and project management responsibilities, setting it apart from other similar positions.

📝 Sample Projects

• Conducting market research and analysis to identify new sales opportunities
• Developing and implementing a customer satisfaction improvement plan
• Managing a project to optimize the sales process and improve efficiency

ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for the role, from market analysis to customer management and project management.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the company's overall sales and marketing strategy?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for its employees?
• What are the most challenging aspects of the role, and how can I best prepare for them?

ASSUMPTION: These interview questions help applicants better understand the role, the company, and the work environment, enabling them to make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Siemens Healthineers talent community
• Tailor your resume to highlight your sales and customer management experience, as well as your market research and project management skills
• Write a cover letter that demonstrates your understanding of the role and your fit with the company's values and work style
• Prepare examples of your market research, customer management, and project management skills for the interview
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.