Spanish Speaking Customer Service for Digital Marketing & SEO Solutions Dept.

📌 Core Information

🔹 Job Title: Spanish Speaking Customer Service for Digital Marketing & SEO Solutions Dept.

🔹 Company: Patrique Mercier Recruitment ES

🔹 Location: Athens, Attikí, Greece

🔹 Job Type: On-site

🔹 Category: 🌐 Digital Marketing, 📞 Customer Service, 🔍 SEO & Content Marketing

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing customer service support to Spanish-speaking clients in digital marketing and SEO domains.
• Assisting clients with inquiries and optimizing their online presence.
• Collaborating within a team for service excellence.
• Engaging in continuous training to stay updated on industry trends.

ASSUMPTION: The job primarily involves customer support in digital marketing and SEO, suggesting a need for familiarity with these areas to effectively assist clients.

📋 Key Responsibilities

✅ Provide outstanding customer service by responding to inquiries from Spanish-speaking clients via phone, email, and chat.

✅ Assist customers with their digital marketing and SEO-related questions and issues.

✅ Maintain a professional and friendly demeanor during all customer interactions.

✅ Document customer inquiries and interactions accurately to enhance service quality.

✅ Collaborate with team members to achieve service excellence and share best practices.

✅ Participate in ongoing training to stay updated on digital marketing trends and company offerings.

ASSUMPTION: The responsibilities suggest a balance between customer interaction and internal collaboration, highlighting the importance of communication skills and teamwork.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service or digital marketing is beneficial but not mandatory.

Required Skills:

• Fluency in Spanish (written and spoken)
• Strong communication and interpersonal skills
• Ability to explain technical information clearly

Preferred Skills:

• Experience in digital marketing
• Familiarity with SEO concepts

ASSUMPTION: The job does not require previous professional experience, suggesting it is suitable for recent graduates or career changers willing to learn.

💰 Compensation & Benefits

Salary Range: Above average Greek salary (specific figures not provided)

Benefits:

• Private Health Insurance
• Training & Development opportunities
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons, discounts, and other perks

Working Hours: 40 hours per week

ASSUMPTION: The comprehensive relocation package and benefits indicate the company's effort to attract international talent.

📌 Applicant Insights

🔍 Company Context

Industry: Not specified, but involves recruitment in digital marketing and customer service sectors.

Company Size: Not specified

Founded: Not specified

Company Description:

• Specializes in recruitment for digital marketing and customer service roles
• Emphasizes bilingual customer support
• Focuses on optimizing client online presence through tailored solutions

Company Specialties:

• Digital Marketing
• SEO Solutions
• Customer Service Recruitment

Company Website: Visit website

ASSUMPTION: The lack of company-specific data suggests focusing on the provided job description and benefits for insights into the workplace culture.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting in their career or transitioning fields.

Reporting Structure: Likely to report to department team leaders or managers.

Work Arrangement: On-site in Athens, Greece, providing an international working experience.

Growth Opportunities:

• Potential to move into higher roles within digital marketing departments
• Expand understanding and skills in SEO and content marketing
• Opportunities to engage in company-led training programs

ASSUMPTION: The role's design encourages skill development, suggesting that employees who actively engage in training may see accelerated career progression.

🌍 Location & Work Environment

Office Type: Traditional office setting

Office Location(s): Athens, Attikí, Greece

Geographic Context:

• Athens is a hub for multinational companies, offering diverse cultural experiences.
• The local digital industry is rapidly growing, providing a dynamic work environment.
• Living in Athens offers rich cultural history and favorable Mediterranean climate.

Work Schedule: Regular business hours with possible need for shift flexibility due to international client base.

ASSUMPTION: Working in Athens provides practical exposure to a multicultural work environment, beneficial for professionals seeking international experience.

💼 Interview & Application Insights

Typical Process:

• Initial application screening to verify language proficiency
• First round interview focusing on customer interaction scenarios
• Technical assessment on digital marketing understanding

Key Assessment Areas:

• Language proficiency in Spanish
• Customer service aptitude
• Basic understanding of digital marketing principles

Application Tips:

• Highlight previous customer service or digital marketing experience, if any.
• Emphasize Spanish language proficiency.
• Show enthusiasm for ongoing learning and industry trends.

ATS Keywords: Customer Support, Digital Marketing, SEO, Spanish Fluency, Training and Development

ASSUMPTION: Applicants benefit from demonstrating soft skills such as communication and adaptability, critical in customer service roles.

🛠️ Tools & Technologies

• CRM tools for managing client interactions
• SEO software for assisting with client inquiries
• Communication platforms (email, chat systems)

ASSUMPTION: Familiarity with customer relationship management tools would be beneficial though training would likely be provided.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Commitment to quality service
• Fostering a collaborative team environment

Work Style:

• Team-oriented and collaborative
• Proactive problem solving
• Flexible and adaptable to change

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Can you effectively communicate complex ideas in a simple way?
• Do you thrive in team-oriented settings?

ASSUMPTION: Applicants who value teamwork and continuous improvement will likely align well with the company's culture.

⚠️ Potential Challenges

• Navigating high-volume client inquiries
• Keeping up with rapidly changing digital marketing trends
• Adapting to an international relocation
• Balancing shift work due to global client needs

ASSUMPTION: Potential challenges are typical of dynamic customer service roles, emphasizing the need for resilience and adaptability.

📈 Similar Roles Comparison

• Positions in multinational digital marketing agencies often offer similar relocation benefits.
• Other customer service roles require a balance of soft skills and digital literacy.
• SEO-specific roles might emphasize technical skills more heavily.

ASSUMPTION: Comparing with similar roles highlights the competitive advantages of this position in terms of benefits and cultural exposure.

📝 Sample Projects

• Managing a portfolio of client digital marketing queries
• Contributing to team projects in SEO optimization efforts
• Participating in workshops on the latest digital marketing tools

ASSUMPTION: Sample projects suggest tasks are designed to promote a balanced development of both technical and interpersonal skills.

❓ Key Questions to Ask During Interview

• How does the company support new hires during relocation and onboarding?
• What are the most common questions from your clients in digital marketing?
• How do team members typically collaborate on challenging client issues?
• What strategies does the company employ to stay ahead of digital marketing trends?
• Can you provide examples of career progression within the department?

ASSUMPTION: Asking informed questions during interviews can demonstrate a candidate's genuine interest and proactive approach.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your application highlights Spanish fluency and customer service skills.
• Prepare to discuss any relevant digital marketing experience during interviews.
• Be ready to relocate to Athens and engage with an international team.
• Track your application and follow up if necessary to engage with the recruitment team.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.