Spanish Speaking Customer Support for Luxury & High-End Brand Retail Department

📌 Core Information

🔹 Job Title: Spanish Speaking Customer Support for Luxury & High-End Brand Retail Department

🔹 Company: Patrique Mercier Recruitment FR

🔹 Location: Athens, Attikí, Greece

🔹 Job Type: Full-Time

🔹 Category: Customer Support

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry to Mid-Level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer support to Spanish-speaking clients in the luxury retail sector
• Handling inquiries, complaints, and returns with professionalism and empathy
• Collaborating with sales and product teams to enhance service quality
• Staying informed about luxury brands and product trends
• Gathering customer insights to drive continuous improvement

ASSUMPTION: This role requires strong communication skills, cultural sensitivity, and a passion for luxury retail to deliver outstanding customer service.

📋 Key Responsibilities

✅ Deliver outstanding customer support to Spanish-speaking clients regarding luxury products via phone, email, and chat

✅ Assist customers with inquiries about product details, availability, and order placements

✅ Handle customer complaints and returns with empathy and professionalism to ensure satisfaction

✅ Document customer interactions accurately and provide timely follow-up on all inquiries

✅ Collaborate with sales and product teams to convey customer feedback and enhance service quality

✅ Stay informed about Luxury & High-End brands and product trends to provide knowledgeable assistance

✅ Gather customer insights to support continuous improvement in service practices and offerings

ASSUMPTION: The role may involve working varied hours, including weekends and holidays, to accommodate customer needs.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Previous customer service experience, preferably in luxury retail

Required Skills:

• Fluency in Spanish and English, both written and spoken
• Excellent communication and interpersonal skills
• Strong understanding of luxury products and brand reputation
• Proficient in customer support software and standard office applications
• Ability to manage multiple tasks while maintaining strong attention to detail

Preferred Skills:

• Experience working with luxury brands
• Familiarity with CRM systems

ASSUMPTION: Candidates with experience in luxury retail or customer service will have a competitive advantage in this role.

💰 Compensation & Benefits

Salary Range: €20,000 - €25,000 per year (based on industry standards for entry to mid-level customer support roles in Athens)

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons, discounts, and other perks

Working Hours: Full-time, 40 hours per week, with flexibility to work varied hours, including weekends and holidays as necessary

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting, focusing on connecting skilled professionals with prestigious career opportunities in their native language

Company Size: Small (2-10 employees), allowing for a close-knit team and personalized support

Founded: 2022, with a focus on helping candidates find dream jobs abroad

Company Description:

• Patrique Mercier Recruitment specializes in matching the best candidates with the right employers
• The agency focuses on various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications
• Their recruitment process ensures that they match the best candidates with the right employers

Company Specialties:

• Luxury Retail
• Customer Service
• International Recruitment

Company Website: http://www.patriquemercierrecruitment.com

ASSUMPTION: Patrique Mercier Recruitment focuses on providing personalized support to candidates seeking jobs in their native language abroad.

📊 Role Analysis

Career Level: Entry to Mid-Level, with opportunities for growth and development within the company

Reporting Structure: The role reports directly to the Customer Support Manager

Work Arrangement: On-site, with flexibility to work varied hours, including weekends and holidays as necessary

Growth Opportunities:

• Advancement to a team lead or supervisory role
• Expanding language skills to support additional markets
• Transition to other customer service or support roles within the company

ASSUMPTION: This role offers opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: On-site, with a close-knit team and supportive work environment

Office Location(s): Athens, Attikí, Greece

Geographic Context:

• Athens is the capital and largest city of Greece, offering a vibrant cultural scene and historical sites
• The city is known for its mild Mediterranean climate, with warm, dry summers and mild, wet winters
• Greece is a member of the European Union and uses the Euro as its currency

Work Schedule: Full-time, with flexibility to work varied hours, including weekends and holidays as necessary

ASSUMPTION: The work environment is supportive and collaborative, with a focus on providing exceptional customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Language proficiency in Spanish and English
• Customer service skills and experience
• Communication and interpersonal skills
• Cultural sensitivity and understanding of luxury retail

Application Tips:

• Tailor your resume to highlight relevant customer service experience and language skills
• Prepare examples of when you've gone above and beyond to assist a customer
• Demonstrate your passion for luxury retail and understanding of luxury brands

ATS Keywords: Spanish, English, Customer Service, Luxury Retail, Brand Reputation, Product Knowledge, Customer Support Software

ASSUMPTION: The application process may involve assessments or tests to evaluate language proficiency and customer service skills.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Customer Support Software (e.g., Zendesk, Freshdesk)
• Standard office applications (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The company may provide training on specific tools and technologies for the role.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Excellence in service
• Integrity and professionalism
• Continuous learning and improvement

Work Style:

• Collaborative and supportive team environment
• Focus on exceptional customer service
• Adaptability to varied work hours and customer needs

Self-Assessment Questions:

• Do you have a strong commitment to providing exceptional customer service?
• Are you passionate about luxury retail and understanding of luxury brands?
• Can you work varied hours, including weekends and holidays, as necessary?

ASSUMPTION: Candidates who align with the company's values and work style will be a strong fit for this role.

⚠️ Potential Challenges

• Handling difficult or upset customers with professionalism and empathy
• Managing multiple tasks and customer inquiries simultaneously
• Adapting to varied work hours and customer needs
• Working in a fast-paced and dynamic retail environment

ASSUMPTION: The role may present challenges, but the company provides training and support to help employees succeed.

📈 Similar Roles Comparison

• This role is similar to other customer support positions in luxury retail, but may offer more focus on Spanish-speaking customers
• Industry-specific context: The luxury retail sector is known for its high standards and attention to detail in customer service
• Career path comparison: This role may lead to advancement opportunities within the company or the broader customer service industry

ASSUMPTION: This role offers unique opportunities for candidates interested in luxury retail and customer service, with a focus on Spanish-speaking customers.

📝 Sample Projects

• Developing and implementing a customer feedback system to improve service quality
• Creating and delivering training sessions on luxury brand products and customer service best practices
• Collaborating with sales and product teams to gather customer insights and enhance service offerings

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that may be undertaken in this role.

❓ Key Questions to Ask During Interview

• How does the company support employees in developing their language skills and cultural understanding?
• What opportunities are there for professional growth and development within the company?
• How does the company measure and evaluate customer service performance?
• What is the team structure and dynamic like in the Customer Support department?
• How does the company ensure work-life balance for employees working varied hours?

ASSUMPTION: Asking these questions will help candidates better understand the role, company culture, and opportunities for growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant customer service experience and language skills
• Prepare a cover letter expressing your passion for luxury retail and customer service
• Prepare examples of when you've gone above and beyond to assist a customer
• Follow up with the hiring manager one week after submission to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.