Specialist, Account Management

📌 Core Information

🔹 Job Title: Specialist, Account Management

🔹 Company: Checkout.com

🔹 Location: Hong Kong

🔹 Job Type: Hybrid (3 days in office)

🔹 Category: Financial Services

🔹 Date Posted: July 15, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Nurturing and maintaining long-term relationships with Tier 3 and 4 merchants and partners
• Acting as the main point of contact for merchants post-live process
• Delivering expertise, education, and mentorship to merchants
• Promoting Checkout.com's value proposition and acting as a brand ambassador
• Collaborating with cross-functional teams to ensure merchant success

ASSUMPTION: This role requires a balance of strong communication skills, business acumen, and the ability to build and maintain relationships. It is ideal for someone who enjoys working with people and thrives in a dynamic, fast-paced environment.

📋 Key Responsibilities

✅ Nurture and maintain long-term relationships with Tier 3 and 4 merchants and partners

✅ Act as the main point of contact for merchants post-live process

✅ Deliver expertise, education, and mentorship to merchants

✅ Promote Checkout.com's value proposition and act as a brand ambassador

✅ Collaborate with cross-functional teams to ensure merchant success

✅ Identify and mitigate potential risks and issues that may impact merchant relationships

✅ Contribute to the development and improvement of account management processes

ASSUMPTION: This role requires a proactive approach to problem-solving and a strong customer focus. The ideal candidate will be able to anticipate merchant needs and address them proactively.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Finance, or a related field

Experience: 2-5 years of experience in account management, customer success, or a related role

Required Skills:

• Excellent communication and interpersonal skills
• Strong business acumen and commercial awareness
• Proven ability to build and maintain relationships
• Excellent problem-solving skills
• Ability to work independently and in a team environment
• Fluency in English (Mandarin or Cantonese is a plus)

Preferred Skills:

• Experience in the payments industry
• Familiarity with CRM software
• Ability to speak and write in multiple languages

ASSUMPTION: While experience in the payments industry is not required, it would be beneficial for the candidate to have a basic understanding of the payments landscape.

💰 Compensation & Benefits

Salary Range: HKD 450,000 - 600,000 per annum (Based on experience and market standards)

Benefits:

• Competitive benefits package
• Hybrid work arrangement (3 days in office)
• Opportunities for professional growth and development
• Dynamic and international work environment

Working Hours: Full-time (40 hours per week), with flexibility to work remotely 2 days a week

ASSUMPTION: The salary range provided is an estimate based on market standards for similar roles in Hong Kong. The final offer will depend on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically Fintech and Payments

Company Size: 1,001-5,000 employees (Large, with a start-up feel)

Founded: 2012, with headquarters in London, UK

Company Description:

• Checkout.com is a global payments technology company that enables businesses to accept payments anywhere, in any way, and on any platform
• They process billions of transactions annually for global brands such as Sony, SHEIN, Wise, Patreon, and GE Healthcare
• Checkout.com is known for its high-performance payments platform, which combines with its advanced fraud detection capabilities to provide a seamless and secure payment experience

Company Specialties:

• Payments
• Financial Services
• Fintech
• E-commerce
• Retail
• B2B
• Performance

Company Website: www.checkout.com

ASSUMPTION: Checkout.com is a fast-growing, international company with a strong focus on innovation and customer success. They offer a dynamic work environment with opportunities for professional growth.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and development

Reporting Structure: This role reports directly to the Head of Account Management

Work Arrangement: Hybrid (3 days in office), with flexibility to work remotely 2 days a week

Growth Opportunities:

• Progression to a Senior Account Management role
• Expansion into new markets and regions
• Cross-functional collaboration and learning opportunities

ASSUMPTION: This role offers a clear path for career progression and provides opportunities for the candidate to grow both personally and professionally.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space in Hong Kong

Office Location(s): 40-44 Bonham Strand, Hong Kong

Geographic Context:

• Hong Kong is a major global financial hub with a vibrant business ecosystem
• The office is located in the heart of the city, with easy access to public transportation and amenities
• The city offers a multicultural environment with a wide range of dining, entertainment, and leisure options

Work Schedule: Monday to Friday, with flexibility to work remotely 2 days a week

ASSUMPTION: The Hong Kong office provides a dynamic and international work environment, with easy access to the city's amenities and attractions.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR team
• Face-to-face interview with the hiring manager
• Final round interview with the Head of Account Management

Key Assessment Areas:

• Communication and interpersonal skills
• Business acumen and commercial awareness
• Problem-solving skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume to highlight relevant experience and skills
• Prepare examples of how you have built and maintained relationships in previous roles
• Demonstrate your understanding of the payments industry and Checkout.com's value proposition
• Show enthusiasm for the role and the company's mission

ATS Keywords: Account Management, Relationship Building, Business Advisory, Communication, Influencing, Mentorship, Problem Solving, Self-Motivation, Personal Drive, Collaboration, Customer Service, Product Knowledge, Education, Ambition, Adaptability, Performance Orientation

ASSUMPTION: The interview process at Checkout.com is designed to assess the candidate's skills and cultural fit. They value candidates who can demonstrate a strong understanding of the role and the company's mission.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Microsoft Office Suite
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The tools and technologies used in this role are standard for account management and customer success roles. Familiarity with CRM software is a plus but not required.

👔 Cultural Fit Considerations

Company Values:

• Performance-driven
• Customer-focused
• One team, one dream
• Never stop learning
• Make it happen

Work Style:

• Collaborative and team-oriented
• Dynamic and fast-paced
• Results-driven and accountable
• Adaptable and open to change

Self-Assessment Questions:

• Do you thrive in a fast-paced, collaborative environment?
• Are you passionate about delivering exceptional customer service?
• Do you have a proven track record of building and maintaining relationships?
• Are you committed to continuous learning and professional development?

ASSUMPTION: Checkout.com values candidates who are passionate, driven, and committed to delivering exceptional results. They look for individuals who are a strong cultural fit and align with their company values.

⚠️ Potential Challenges

• Managing a large portfolio of merchants with varying needs and expectations
• Balancing the demands of multiple stakeholders, including merchants, internal teams, and senior management
• Adapting to a fast-paced, dynamic work environment
• Working with merchants in different time zones and cultures

ASSUMPTION: These challenges are inherent in an account management role, particularly in a fast-growing, international company like Checkout.com. The ideal candidate will be able to thrive in this environment and adapt to change.

📈 Similar Roles Comparison

• This role is similar to an Account Manager or Customer Success Manager role in other companies
• However, Checkout.com's focus on high-performance payments and advanced fraud detection sets it apart from other players in the market
• This role offers a clear path for career progression and provides opportunities for the candidate to grow both personally and professionally

ASSUMPTION: While this role shares similarities with other account management roles, the unique aspects of Checkout.com's business model and focus on high-performance payments make it a distinct opportunity.

📝 Sample Projects

• Developing and implementing a merchant onboarding process to improve the customer experience
• Identifying and mitigating potential risks and issues that may impact merchant relationships
• Collaborating with cross-functional teams to develop and deliver targeted merchant campaigns

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of initiatives they might work on in this role. The specific projects will depend on the candidate's skills, experience, and the needs of the business.

❓ Key Questions to Ask During Interview

• Can you describe the typical day-to-day responsibilities of this role?
• How does this role contribute to the overall success of the company?
• What are the most challenging aspects of this role?
• How does Checkout.com support the professional development of its employees?
• What is the company's approach to work-life balance?

ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the work environment. They should be tailored to the candidate's specific interests and concerns.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills
• Prepare examples of how you have built and maintained relationships in previous roles
• Demonstrate your understanding of the payments industry and Checkout.com's value proposition
• Show enthusiasm for the role and the company's mission
• Follow up with the HR team one week after submitting your application to confirm receipt

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.