🔹 Job Title: Specialist, Customer Acquisition (Korean Speaker)
🔹 Company: CNX
🔹 Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
🔹 Job Type: Full-time
🔹 Category: Sales & Customer Success
🔹 Date Posted: July 11, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong communication skills, problem-solving abilities, and the capacity to handle high volumes of customer interactions.
✅ Provide accurate weekly/monthly/quarterly sales forecast
✅ Master product knowledge and technical understanding to assess client requirements
✅ Initiate steps to address customer concerns or roadblocks prohibiting satisfaction or product usage
✅ Manage external competitive pressures and handle objections to retain customers or win new customers
✅ Maintain the customer management system (CRM) to ensure all relevant data is captured
✅ Undertake sales motions such as lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
✅ Work with a team and report directly to a Sales Manager
ASSUMPTION: This role involves a high degree of customer interaction and requires strong sales and communication skills.
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 0-2 years of experience in sales, customer success, or a related role
Required Skills:
Preferred Skills:
ASSUMPTION: Proficiency in Korean is crucial for this role due to the primary focus on Korean-speaking customers.
Salary Range: MYR 3,000 - 4,500 per month (Estimated based on industry standards for entry-level sales roles in Kuala Lumpur)
Benefits:
Working Hours: 40 hours per week, Monday - Friday, with potential overtime during peak periods
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level sales roles in Kuala Lumpur. Actual compensation may vary based on experience and performance.
Industry: CNX operates in the IT Services and IT Consulting industry, focusing on technical support, sales and marketing, outsourcing, and call centers.
Company Size: CNX is a large organization with over 10,000 employees globally, providing ample opportunities for career growth and development.
Founded: CNX was founded in 1982 and has since grown into a global technology and services leader.
Company Description:
Company Specialties:
Company Website: www.concentrix.com
ASSUMPTION: CNX's large size and global presence offer numerous opportunities for career growth and development within the organization.
Career Level: This role is an entry-level position within the sales and customer success department.
Reporting Structure: The Specialist, Customer Acquisition reports directly to a Sales Manager and works collaboratively with a team.
Work Arrangement: This role is on-site, with a requirement to work from the CNX office in Kuala Lumpur.
Growth Opportunities:
ASSUMPTION: Strong performance in this role may lead to opportunities for career advancement within the sales department or other areas of the business.
Office Type: CNX's Kuala Lumpur office is a modern, collaborative workspace designed to foster innovation and productivity.
Office Location(s): Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara, Kuala Lumpur
Geographic Context:
Work Schedule: The work schedule is typically Monday - Friday, with potential overtime during peak periods. Flexible working hours may be available based on team needs and manager approval.
ASSUMPTION: The work environment at CNX's Kuala Lumpur office is dynamic and collaborative, with a strong emphasis on teamwork and innovation.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Acquisition, Sales, Korean, CRM, Customer Engagement, Sales Forecasting, Product Knowledge, Technical Understanding, Customer Satisfaction, Objection Handling, Lead Qualification, Lead Conversion, Health Checks, Contract Renewal, Team Collaboration, Communication Skills, Problem Solving, Time Management, Outbound Communication
ASSUMPTION: The application process at CNX is designed to assess communication skills, sales abilities, and cultural fit, with a focus on finding the best candidate for the role.
ASSUMPTION: The tools and technologies required for this role are standard for sales and customer success positions, with a focus on CRM software and sales enablement tools.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: CNX values employees who are adaptable, resilient, and customer-focused, with strong communication skills and the ability to thrive in a fast-paced, dynamic work environment.
ASSUMPTION: This role presents unique challenges that require strong communication skills, problem-solving abilities, and adaptability in a fast-paced, dynamic work environment.
ASSUMPTION: This role is unique in its focus on customer acquisition and retention, requiring strong communication skills and a customer-centric mindset.
ASSUMPTION: These sample projects illustrate the key responsibilities and required skills for this role, focusing on customer engagement, sales, and retention.
ASSUMPTION: These interview questions are designed to assess the role's priorities, career growth opportunities, and work-life balance, providing insight into the company's culture and support for employee development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.