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Specialist, Customer Marketing

HARMAN International
Full-time
On-site
Mexico City, Ciudad de MΓ©xico, Mexico
🌟 Customer Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Specialist, Customer Marketing

πŸ”Ή Company: HARMAN International

πŸ”Ή Location: Mexico City, Ciudad de MΓ©xico, Mexico

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: June 25, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site (Hybrid)

πŸš€ Job Overview

Key aspects of this role include:

  • Leading merchandising implementation in regional retailers
  • Building and strengthening relationships with key retailers
  • Creating and implementing POS strategy
  • Managing trade marketing budget and promotional programs
  • Supervising trade marketing team members

ASSUMPTION: This role requires a balance of strategic planning and hands-on execution, with a focus on driving sales and brand visibility through effective trade marketing.

πŸ“‹ Key Responsibilities

βœ… Build and strengthen relationships with key retailers across displays and customer marketing areas

βœ… Create and implement the POS strategy (store-in-store concepts, corners, standalone displays, etc.)

βœ… Develop POP materials and creative pitches to find the most disruptive ideas to create game-changing POS execution

βœ… Seek to achieve the highest ROI for every execution and program, evaluating the best costs and aligning closely with sales

βœ… Manage the trade marketing budget and ensure accuracy, following up with Specialists and Coordinators to maintain monthly forecast spend

βœ… Supervise the promoters program, set targets for agencies and promoters, and lead communication with the Specialist and Coordinator

βœ… Seek the best ways to send and receive displays and materials across all countries in the region

ASSUMPTION: This role requires strong project management skills, attention to detail, and the ability to work effectively with both internal and external stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Commercial, or business-related fields (preferred)

Experience: Minimum of 5-6 years of experience working directly with retail, whether on the retail, agency, or supplier side

Required Skills:

  • Analytical thinking, ROI calculations, and profitability on exhibitions
  • Proficiency in regional campaign execution and team management across different countries
  • Strong people skills and high involvement with other areas, both internal and external

Preferred Skills:

  • Category management knowledge
  • Consumer electronics knowledge

ASSUMPTION: Candidates with experience in consumer electronics and category management will have a competitive edge in this role.

πŸ’° Compensation & Benefits

Salary Range: $60,000 - $80,000 USD per year (Based on industry standards for a Marketing Specialist role in Mexico City)

Benefits:

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition reimbursement
  • β€œBe Brilliant” employee recognition and rewards program
  • An inclusive and diverse work environment that fosters and encourages professional and personal development

Working Hours: 40 hours per week, with a hybrid work arrangement (2-3 days in the office, Mexico City)

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: HARMAN International operates in the consumer electronics and automotive technology sectors, with a focus on audio and visual products, enterprise automation solutions, and services supporting the Internet of Things.

Company Size: HARMAN International has over 10,000 employees worldwide, providing a large and diverse work environment.

Founded: 1980, with a rich history in audio and technology innovation

Company Description:

  • HARMAN International is a global leader in automotive technology, lifestyle innovations, design, and analytics
  • The company is known for its renowned automotive and lifestyle solutions, including brands like JBL, Mark Levinson, and Revel
  • HARMAN International is committed to making every employee feel welcomed, valued, and empowered, with a focus on diversity, inclusion, and professional development

Company Specialties:

  • Audio and visual products
  • Automotive technology
  • Enterprise automation solutions
  • Services supporting the Internet of Things

Company Website: www.harman.com

ASSUMPTION: HARMAN International's large size and global presence offer opportunities for career growth and development, as well as exposure to diverse projects and teams.

πŸ“Š Role Analysis

Career Level: This role is at the mid-level of the marketing career path, with opportunities for growth and advancement within the company

Reporting Structure: The Trade Marketing Specialist reports directly to the head of marketing for the region and supervises a Trade Marketing Specialist based in Mexico City and a Marketing Coordinator in Guatemala

Work Arrangement: Hybrid work arrangement, with 2-3 days in the office in Mexico City

Growth Opportunities:

  • Potential to advance to a management or leadership role within the marketing department
  • Opportunities to work on diverse projects and gain experience in different aspects of trade marketing
  • Access to extensive training and development opportunities through HARMAN University

ASSUMPTION: This role offers a strong foundation for a career in trade marketing, with opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Hybrid work environment, with a focus on collaboration and flexibility

Office Location(s): Mexico City, Ciudad de MΓ©xico, Mexico

Geographic Context:

  • Mexico City is the capital and most populous city of Mexico, with a vibrant cultural scene and a growing tech industry
  • The city offers a mix of urban and suburban living options, with a cost of living that is generally lower than other major global cities
  • Mexico City has a subtropical highland climate, with mild winters and warm summers

Work Schedule: Full-time, with a hybrid work arrangement (2-3 days in the office)

ASSUMPTION: Mexico City offers a dynamic and diverse work environment, with a mix of cultural and professional opportunities.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Final interview with the marketing team or other stakeholders

Key Assessment Areas:

  • Problem-solving skills and analytical thinking
  • Communication and interpersonal skills
  • Cultural fit and alignment with HARMAN's values
  • Relevant experience and industry knowledge

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Be prepared to discuss your experience with retail, trade marketing, and budget management
  • Research HARMAN International and be ready to discuss how your career goals align with the company's mission and values

ATS Keywords: Trade Marketing, Retail Experience, Analytical Thinking, ROI Calculations, Team Management, People Skills, Category Management Knowledge, Consumer Electronics Knowledge

ASSUMPTION: The interview process for this role will focus on assessing the candidate's relevant experience, problem-solving skills, and cultural fit with HARMAN International.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Project management tools (e.g., Asana, Trello, Microsoft Project)
  • Budgeting and financial analysis tools (e.g., Microsoft Excel)
  • Retail-specific software and platforms (e.g., retail execution software, POS systems)

ASSUMPTION: Proficiency in Microsoft Office Suite and project management tools is essential for this role, while experience with retail-specific software and platforms is a plus.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation: HARMAN International encourages creativity, continuous learning, and pushing the boundaries of what's possible
  • Inclusion: The company fosters a diverse and inclusive work environment, where everyone feels valued and respected
  • Integrity: HARMAN International is committed to acting with honesty, transparency, and ethical behavior in all aspects of its business

Work Style:

  • Collaborative: The company encourages teamwork, open communication, and cross-functional collaboration
  • Adaptable: HARMAN International values employees who are flexible, resilient, and able to adapt to change
  • Results-driven: The company focuses on delivering high-quality products and services that meet or exceed customer expectations

Self-Assessment Questions:

  • Do you have experience working with retailers and managing trade marketing budgets?
  • Are you comfortable working in a hybrid work environment and collaborating with remote team members?
  • Do you share HARMAN International's values of innovation, inclusion, and integrity?

ASSUMPTION: Candidates who align with HARMAN International's values and work style will be a strong fit for this role and the company's culture.

⚠️ Potential Challenges

  • Managing a team across different countries and time zones
  • Balancing strategic planning and hands-on execution in a fast-paced environment
  • Working with tight deadlines and managing multiple projects simultaneously
  • Navigating a large and diverse organization with a complex reporting structure

ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a focus on prioritization and time management.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Trade Marketing Manager or Retail Marketing Manager position, with a focus on executing trade marketing strategies and managing retail relationships
  • In the consumer electronics industry, this role may differ from similar roles in other industries, with a greater emphasis on product innovation and technology integration
  • Career progression in trade marketing may include moving into a management or leadership role, or transitioning into a more strategic or brand-focused marketing role

ASSUMPTION: Understanding the unique aspects of this role and the consumer electronics industry will help candidates tailor their application and interview responses to highlight their relevant experience and skills.

πŸ“ Sample Projects

  • Developing and implementing a successful POS strategy for a new product launch
  • Managing a team to execute a regional trade marketing campaign, exceeding sales targets and achieving a high ROI
  • Conducting a retail audit and using the insights to inform merchandising and promotional strategies

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from strategic planning and execution to team management and data analysis.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the marketing department?
  • How does this role fit into the company's long-term growth and expansion plans?
  • What are the key priorities for this role in the first 30-60-90 days?
  • How does HARMAN International support the professional development and growth of its employees?
  • What are the most challenging aspects of working in a hybrid work environment, and how does the company address them?

ASSUMPTION: Asking these questions will help candidates better understand the role, the team, and the company culture, enabling them to make an informed decision about the opportunity.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the HARMAN talent community portal
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for your interview by researching HARMAN International and practicing your responses to common interview questions
  • Follow up with the hiring manager or HR representative after your interview to express your interest in the role and ask any remaining questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.