📌 Core Information
🔹 Job Title: Specialist, Employee Communications
🔹 Company: Insurance Australia Group (IAG)
🔹 Location: Sydney, New South Wales, Australia
🔹 Job Type: Full-time, Hybrid
🔹 Category: Communications
🔹 Date Posted: May 1, 2025
🔹 Experience Level: 7+ years
🔹 Remote Status: On-site (Sydney), with flexibility for Naarm (Melbourne) and Meanjin (Brisbane)
🚀 Job Overview
Key aspects of this role include:
- Strategic communication planning and execution
- Creative content creation for internal audiences
- Storytelling and narrative development
- Platform management and event coordination
- Stakeholder collaboration and data-driven improvement
ASSUMPTION: This role requires a high level of creativity, strong writing skills, and the ability to work effectively with various stakeholders.
📋 Key Responsibilities
✅ Design and execute communication campaigns aligned with business priorities and strategy
✅ Create engaging content for internal audiences across various platforms
✅ Develop storytelling projects and campaigns that connect employees to organizational vision and culture
✅ Maintain internal communication platforms with consistency and clarity
✅ Use data and feedback to measure impact and recommend improvements
✅ Collaborate with stakeholders to source timely, meaningful content
✅ Coordinate employee events, town halls, and engagement activities
✅ Innovate continuously to uplift communication practices and drive employee engagement
ASSUMPTION: This role involves a mix of strategic planning, creative content development, and stakeholder management.
🎯 Required Qualifications
Education: Bachelor’s degree in Communications, Journalism, Marketing, or a related field
Experience: 7+ years of experience in internal or corporate communications
Required Skills:
- Excellent writing and storytelling skills
- Proficient in Microsoft Office, SharePoint, and video editing tools
- Strong stakeholder management and team engagement skills
- Analytical skills and data-driven mindset
- Proactive attitude and creativity
Preferred Skills:
- Experience with insurance industry or related sectors
- Fluency in multiple languages
ASSUMPTION: Candidates with a strong background in internal communications and exceptional writing skills will be most successful in this role.
💰 Compensation & Benefits
Salary Range: AU$120,000 - AU$150,000 per annum (based on industry standards for a specialist role in Sydney)
Benefits:
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Flexible work arrangements with myFlex
- Industry-leading 20 weeks paid parental leave
- Dedicated career growth programs, including the award-winning IAG Academy
- Compassionate leave
- Inclusive leave such as public holiday swap and gender affirmation leave
- Discounts on every day and special occasion items
Working Hours: Full-time, Monday to Friday, with flexibility for remote work
ASSUMPTION: The salary range is estimated based on industry standards for a specialist role in Sydney. Benefits are subject to change and may vary based on individual circumstances.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance
Company Size: 10,001+ employees
Founded: 1851
Company Description:
- IAG is Australia and New Zealand's largest general insurance company
- Provides insurance under many leading brands, including NRMA Insurance, CGU, SGIO, SGIC, and WFI in Australia, and NZI, State, AMI, and Lumley Insurance in New Zealand
- Sees its role extending beyond paying claims to increasing awareness of risk and helping communities reduce and prevent risk
Company Specialties:
- Underwriting
- Home & Motor Claims
- CTP
- Life Insurance
- Travel Insurance
- Boat
- Lifestyle & Leisure Insurance
- Home Security
- Risk
- Reinsurance
- Shared Value
Company Website: www.iag.com.au
ASSUMPTION: IAG is a large, established insurance company with a diverse range of insurance products and services.
📊 Role Analysis
Career Level: Specialist
Reporting Structure: Reports to the Head of Employee Communications
Work Arrangement: Hybrid, with flexibility for remote work in Melbourne and Brisbane
Growth Opportunities:
- Potential career progression to a manager or leadership role within the communications team
- Broad exposure to various aspects of internal communications and employee engagement
- Opportunities to work on high-impact projects and campaigns
ASSUMPTION: This role offers opportunities for career growth and development within the communications team and the broader organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): 201 Sussex St, Level 13, Tower Two, Darling Park, Sydney, New South Wales 2000, AU
Geographic Context:
- Sydney is a major global city with a vibrant culture and diverse population
- IAG's office is located in the central business district, offering easy access to public transportation and amenities
- The office is close to Darling Harbour, the Sydney Opera House, and other iconic landmarks
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for remote work
ASSUMPTION: The Sydney office offers a modern, collaborative work environment with easy access to amenities and public transportation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and a panel of stakeholders
- Background check and reference check
Key Assessment Areas:
- Communication and presentation skills
- Writing and storytelling abilities
- Creativity and innovation
- Stakeholder management and collaboration
- Analytical skills and data-driven mindset
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Provide specific examples of your communication campaigns, content creation, and stakeholder management
- Demonstrate your understanding of IAG's business and the role's requirements
ATS Keywords: Employee Communications, Internal Communications, Storytelling, Content Creation, Stakeholder Management, Campaign Development, Employee Engagement
ASSUMPTION: The application process may vary, and applicants should be prepared to demonstrate their skills and experience through various assessment methods.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- SharePoint
- Video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
ASSUMPTION: The required tools and technologies may vary depending on the specific needs of the role and the organization.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- One IAG
- Inclusive & Diverse
- Agile & Innovative
- Accountable
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Creative and innovative
- Adaptable and responsive to change
Self-Assessment Questions:
- How do you align with IAG's company values, particularly 'Inclusive & Diverse' and 'Agile & Innovative'?
- How comfortable are you working in a hybrid environment and collaborating with remote team members?
- How do you approach continuous learning and improvement in your work?
ASSUMPTION: IAG values a diverse and inclusive work environment that fosters collaboration, innovation, and accountability.
⚠️ Potential Challenges
- Managing multiple stakeholders and competing priorities
- Keeping up with the fast-paced and ever-changing nature of internal communications
- Balancing creativity and innovation with practicality and efficiency
- Adapting to a hybrid work environment and remote team members
ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a focus on continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to related roles, this position places a stronger emphasis on storytelling and narrative development
- Industry-specific context: The insurance industry is highly regulated and focused on risk management, which may impact communication strategies and priorities
- Career path comparison: This role offers opportunities for career progression within the communications team and the broader organization
ASSUMPTION: This role is unique in its focus on employee communications and engagement within the insurance industry.
📝 Sample Projects
- Developing a comprehensive internal communication strategy for a major organizational change initiative
- Creating engaging content for an employee-facing intranet or portal
- Coordinating a company-wide event or campaign to celebrate a significant milestone or achievement
ASSUMPTION: These sample projects illustrate the range of responsibilities and the level of creativity and innovation required for this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the communications department?
- How does this role contribute to the overall employee engagement strategy, and what are the key priorities for the first 90 days?
- What are the most rewarding aspects of working in internal communications at IAG, according to current team members?
- How does IAG support the professional development and growth of its employees, particularly within the communications team?
- What are the biggest challenges facing the internal communications team in the near future, and how can this role help address them?
ASSUMPTION: These questions demonstrate a strong interest in the role, the team, and the organization, and will help applicants better understand the expectations and requirements of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your communication campaigns, content creation, and stakeholder management
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
