Sr. Manager, Growth & Commercial Leadership

📌 Core Information

🔹 Job Title: Sr. Manager, Growth & Commercial Leadership

🔹 Company: Flexport

🔹 Location: Amsterdam, Netherlands

🔹 Job Type: On-site

🔹 Category: Transportation, Logistics, Supply Chain and Storage

🔹 Date Posted: 2025-07-02

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving revenue growth across Europe through business development and market expansion
• Leading sales excellence programs and commercial capability building
• Coaching and developing commercial managers and SDR teams
• Managing implementation coordination and post-sale handoffs
• Collaborating cross-functionally to ensure consistent, scalable, and excellent execution

ASSUMPTION: This role requires a strategic and hands-on leader with a proven track record in sales, business development, and team management within the logistics industry.

📋 Key Responsibilities

✅ Business Development & Market Expansion: Lead business development initiatives, identify new market opportunities, evaluate product-market fit, and drive go-to-market strategy for non-FCL and Air products. Partner with product owners, general managers, and commercial managers to prioritize regional expansion and new business opportunities. Implement standardized GTM frameworks, market validation models, and cross-regional coordination mechanisms. Own business development governance, reporting, and performance tracking. Collaborate cross-functionally to resolve blockers, optimize resource allocation, and ensure alignment on market-entry decisions.

✅ Sales Excellence & Commercial Capability Building: Build and lead sales excellence programs focused on consultative, value-based selling methodologies across all commercial teams. Drive full adoption of Flexport’s Sales Playbook and embed consistent selling motions across countries and verticals. Establish and monitor comprehensive sales performance management systems, tracking KPIs across all regions and teams. Identify capability gaps within the sales organization and lead targeted development initiatives to address performance variances. Ensure sales processes align with overall GTM strategies and scale efficiently across growing regions.

✅ Commercial Manager Development & Leadership Coaching: Serve as the primary coach and developer for Commercial Managers, supporting their leadership growth and commercial effectiveness. Design structured development programs, leadership frameworks, and coaching cadences for Commercial Managers to ensure scalable team management. Provide ongoing mentorship and guidance to support leadership excellence, people development, and commercial performance accountability.

✅ SDR Team Management & Pipeline Generation: Coordinate and manage the SDR function, overseeing pipeline generation, lead qualification, and top-of-funnel performance. Develop SDR coaching frameworks, call scripts, outreach cadences, and performance benchmarks to drive consistent lead quality. Ensure strong integration between SDR efforts and downstream sales execution, optimizing handoffs and pipeline conversion rates. Continuously analyze SDR data to refine lead targeting, prospecting strategies, and overall contribution to pipeline health.

✅ Implementation Coordination & Post-Sale Handoff: Act as the strategic liaison between Sales, Commercial Managers, and Implementation teams to ensure seamless customer onboarding. Develop scalable processes to ensure commercial teams set accurate customer expectations aligned with operational delivery capabilities. Partner with Implementation leadership to refine handoff processes, resolve cross-functional friction, and continuously improve the customer onboarding experience. Identify recurring challenges in onboarding and customer success, leading cross-functional solutions to improve first-time delivery quality.

ASSUMPTION: This role requires strong project management, stakeholder communication, and cross-functional collaboration skills to drive successful execution across multiple teams and regions.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree preferred.

Experience: 5+ years of experience in sales and account management, with at least 3 years in a leadership role. Proven track record in driving revenue growth, market expansion, and sales excellence.

Required Skills:

• Proven ability to sell the Flexport value proposition, capabilities, and vision
• Thorough understanding of the logistics industry and specific market challenges and opportunities
• Excellent coaching and training skills to unlock team potential
• Strong analytical skills and data-driven decision-making
• Excellent communication, presentation, and stakeholder management skills
• Fluency in English; additional languages preferred

Preferred Skills:

• Experience with CRM systems (SFDC, Hubspot) and business intelligence tools (Looker, Power BI)
• Familiarity with Parabola or similar automation tools
• Industry-specific certifications or relevant coursework

ASSUMPTION: Candidates should have a proven ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.

💰 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year, depending on experience and qualifications. Industry standard salary range for a senior manager role in the logistics industry in Amsterdam.

Benefits:

• Daily catered lunches, breakfast, snacks, and soft drinks
• Commute expenses covered for employees living outside of Amsterdam
• 25 working days as vacation days
• Health insurance with a collective health insurance plan including a basic package and additional options
• Defined pension contribution scheme
• Equity program with the opportunity to become a shareholder in the company
• Employee Assistance Program through Aetna Resources for Living
• Parental leave benefit for both mothers and partners

Working Hours: Full-time, 40 hours per week. Flexible working hours with a focus on results and performance.

ASSUMPTION: The salary range and benefits package are competitive for the industry and reflect the high level of responsibility and impact of this role.

📌 Applicant Insights

🔍 Company Context

Industry: Flexport operates in the transportation, logistics, supply chain, and storage industry, focusing on global trade and digital freight forwarding.

Company Size: Flexport is a mid-sized company with 1,001-5,000 employees, providing a dynamic and collaborative work environment.

Founded: Flexport was founded in 2013 and has since grown to become a leading technology platform for global logistics.

Company Description:

• Flexport is a technology platform for global logistics, empowering businesses to move goods with ease and efficiency
• The company combines advanced technology with operations on the ground to provide a fully integrated logistics service
• Flexport's mission is to make global commerce easy and accessible, enabling businesses to grow and thrive in an increasingly interconnected world

Company Specialties:

• Customs brokerage
• Freight forwarding
• Global trade
• Logistics
• Software
• Data
• Analytics
• Cloud software
• International shipping
• Supply chain management
• Digital freight forwarding
• Supply chain technology
• Supply chain tech
• Ocean freight
• Ocean shipping
• Air freight
• Air shipping
• Duty drawback
• Cargo insurance
• Capital

Company Website: www.flexport.com

ASSUMPTION: Flexport's focus on technology and innovation sets it apart in the logistics industry, providing employees with opportunities to work on cutting-edge solutions and drive industry disruption.

📊 Role Analysis

Career Level: This role is a senior management position, offering significant career growth opportunities within Flexport and the broader logistics industry.

Reporting Structure: The Sr. Manager, Growth & Commercial Leadership will report directly to the General Manager, EMEA and collaborate closely with various teams, including Sales, Commercial, Product, and Implementation.

Work Arrangement: This role is based in Amsterdam, Netherlands, with the expectation of on-site work. Flexible work arrangements may be considered based on individual needs and team requirements.

Growth Opportunities:

• Proven track record of driving revenue growth and market expansion may lead to increased responsibilities and career advancement within Flexport
• Strong performance in this role may open up opportunities to lead regional teams or take on broader global responsibilities
• Flexport's fast-paced growth and expansion provide ample opportunities for employees to grow with the company and take on new challenges

ASSUMPTION: Successful candidates will have a strong desire to grow and develop within the company, embracing the dynamic and fast-paced nature of the logistics industry.

🌍 Location & Work Environment

Office Type: Flexport's Amsterdam office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): 760 Market Street, #800, San Francisco, California 94102, US; 111 W 19th St, New York, New York 10011, US; 12181 Bluff Creek Dr, Playa Vista, California 90094, US; Nieuwezijds Voorburgwal 223, Amsterdam, North Holland, NL; 3 Canton Rd, Tsim Sha Tsui, 26F, Tower, 5 The Gateway, Harbour City,, Hong Kong, - -, HK; 600 Peachtree St NE, Atlanta, Georgia 30308, US; 23/F, Greater China International Trade Plaza Fuhua Road, Room 2302A, Futian District, Shenzhen -, CN; 370 N Carpenter St, Chicago, Illinois 60607, US; Gerhofstraße 1-3, Hamburg, 20354, DE; 1411 4th Ave, Seattle, Washington 98101, US; 65-71 Bermondsey Street, London, SE13XF, GB; Ny Carlsberg Vej 80, Copenhagen, Capital Region 1799, DK; 30 Raffles Place, Singapore, 04, SG; Cargo City Süd, Frankfurt, Hesse 60549, DE

Geographic Context:

• Amsterdam, Netherlands: A vibrant, multicultural city with a strong focus on sustainability and innovation
• Flexport's Amsterdam office is centrally located, offering easy access to public transportation and various amenities
• The Netherlands is a major European hub for logistics and transportation, providing ample opportunities for industry networking and professional development

Work Schedule: Flexport's work schedule is generally Monday to Friday, with core hours from 9:00 AM to 5:00 PM. Flexible working hours are encouraged to support work-life balance and productivity.

ASSUMPTION: Flexport's Amsterdam office offers a dynamic and engaging work environment, with a strong emphasis on collaboration, innovation, and employee well-being.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the provided link
• Phone or video screening to assess cultural fit and basic qualifications
• On-site or virtual interviews with hiring managers and team members to evaluate skills and experience
• Final round interviews with senior leadership to discuss the role and make a hiring decision

Key Assessment Areas:

• Problem-solving and analytical skills
• Sales and business development experience
• Leadership and team management capabilities
• Adaptability and resilience in a fast-paced environment
• Industry-specific knowledge and market insights

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving approach and leadership style
• Research Flexport's mission, values, and company culture to demonstrate your fit and enthusiasm for the role
• Be prepared to discuss your long-term career goals and how this role aligns with your professional development

ATS Keywords: Sales Management, Business Development, Market Expansion, Sales Excellence, Commercial Capability, Pipeline Generation, Implementation Coordination, CRM Proficiency, Data Analysis, Consultative Selling, Value-Based Selling, Resource Allocation, Problem Solving, Collaboration, Logistics Industry, Market Challenges, Market Opportunities, Team Leadership, Coaching, Training, Stakeholder Management, Cross-Functional Collaboration

ASSUMPTION: Flexport's interview process is designed to assess candidates' skills, experiences, and cultural fit, ensuring the best possible match for the role and the company.

🛠️ Tools & Technologies

• CRM: Salesforce (SFDC), Hubspot
• Business Intelligence: Looker, Power BI
• Automation: Parabola
• Project Management: Asana, Jira
• Communication: Slack, Microsoft Teams
• Collaboration: Google Workspace, Microsoft 365
• Data Analysis: Excel, Google Sheets

ASSUMPTION: Flexport's technology stack is designed to support collaboration, productivity, and data-driven decision-making, enabling employees to work efficiently and effectively.

👔 Cultural Fit Considerations

Company Values:

• Make global trade easy and accessible
• Build amazing customer experiences
• Empower employees to do their best work
• Celebrate diversity as our greatest strength
• Act like an owner
• One team, one fight

Work Style:

• Collaborative and inclusive team environment
• Fast-paced and dynamic, with a focus on results and performance
• Data-driven and analytical approach to decision-making
• Strong emphasis on continuous learning and professional development
• Open and transparent communication across all levels of the organization

Self-Assessment Questions:

• How do you align with Flexport's mission to make global trade easy and accessible?
• Describe a time when you had to adapt to a significant change in your work environment. How did you approach the situation, and what was the outcome?
• How do you ensure that your team members feel valued and supported in their professional growth and development?

ASSUMPTION: Flexport's company culture emphasizes collaboration, innovation, and employee empowerment, fostering a dynamic and engaging work environment.

⚠️ Potential Challenges

• Managing a large, diverse team across multiple regions with varying market conditions
• Balancing short-term priorities with long-term strategic initiatives
• Navigating a fast-paced, dynamic industry with evolving market demands
• Ensuring consistent execution and performance across multiple teams and regions
• Managing stakeholder expectations and aligning on market-entry decisions

ASSUMPTION: Successful candidates will have proven experience navigating complex, dynamic environments and driving results in the face of challenges and uncertainty.

📈 Similar Roles Comparison

• This role differs from other senior sales management positions in its focus on business development, market expansion, and cross-functional execution
• Flexport's emphasis on technology and innovation sets this role apart from traditional logistics and supply chain management positions
• Career path comparison: This role offers significant growth opportunities, with the potential to lead regional teams or take on broader global responsibilities

ASSUMPTION: Candidates should have a strong understanding of the logistics industry and be prepared to adapt to the unique challenges and opportunities presented by this role.

📝 Sample Projects

• Developing and executing a go-to-market strategy for a new product or service offering
• Conducting market research and analysis to identify new business opportunities
• Designing and implementing sales training programs to improve team performance
• Managing cross-functional teams to coordinate customer onboarding and ensure seamless post-sale handoffs
• Optimizing sales processes and workflows to improve efficiency and effectiveness

ASSUMPTION: Successful candidates will have a proven track record of driving results and delivering impact in similar projects and initiatives.

❓ Key Questions to Ask During Interview

• How does this role fit into Flexport's overall growth strategy, and what are the key priorities for the first 90 days?
• What are the most significant challenges facing the team or region, and how can this role address them?
• How does Flexport support the professional development and growth of its employees, particularly in senior management roles?
• What are the key performance indicators (KPIs) for this role, and how will success be measured?
• How does Flexport approach cross-functional collaboration and stakeholder management, particularly in a dynamic and fast-paced environment?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to driving success within Flexport.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving approach and leadership style
• Research Flexport's mission, values, and company culture to demonstrate your fit and enthusiasm for the role
• Be prepared to discuss your long-term career goals and how this role aligns with your professional development
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.