📌 Core Information
🔹 Job Title: Sr. Program Manager, Change Management, WW Retail Growth & Development
🔹 Company: Amazon
🔹 Location: Austin, TX; Nashville, TN; Seattle, WA; Chicago, IL
🔹 Job Type: On-site
🔹 Category: Retail & Grocery
🔹 Date Posted: April 29, 2025
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site (with potential for hybrid work)
🚀 Job Overview
Key aspects of this role include:
- Leading strategic initiatives to transform physical retail spaces, including Whole Foods Market locations and Amazon grocery stores.
- Driving innovation while ensuring seamless execution of store modifications that enhance customer experience and operational efficiency.
- Collaborating cross-functionally with Design, Construction, Finance, and Operations teams.
- Optimizing change management processes and maintaining strong stakeholder relationships.
ASSUMPTION: This role requires a balance of strategic thinking and hands-on project management, with a focus on driving results that improve the customer experience and store operations.
📋 Key Responsibilities
✅ Lead end-to-end management of store change requests, from initial assessment through implementation.
✅ Develop and optimize change management processes while maintaining strong stakeholder relationships.
✅ Analyze business cases and financial impacts for proposed store modifications.
✅ Drive cross-functional collaboration with Design, Construction, Finance, and Operations teams.
✅ Present recommendations and progress updates to senior leadership.
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills to effectively manage stakeholders and drive projects to completion.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience).
Experience: 5-10 years of experience in program management, project management, or a related field, with a focus on change management and retail operations.
Required Skills:
- Proven experience in managing change initiatives and driving results.
- Strong analytical skills and financial acumen.
- Excellent communication and stakeholder management skills.
- Ability to work cross-functionally and influence others without direct authority.
- Familiarity with retail operations and grocery industry trends.
Preferred Skills:
- Experience with Amazon's internal tools and systems.
- Fluency in multiple languages (Spanish, Mandarin, etc.).
- Experience working with diverse teams in a global environment.
ASSUMPTION: While not explicitly stated, experience in retail or grocery store operations would be beneficial for this role, as would familiarity with Amazon's internal tools and processes.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 per year (based on industry standards for a mid-senior level role in retail program management)
Benefits:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Working Hours: Full-time, typically 40 hours per week, with potential for flexible scheduling and hybrid work arrangements.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as experience, skills, and location.
📌 Applicant Insights
🔍 Company Context
Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Company Size: Amazon is a large corporation with over 10,000 employees, providing ample opportunities for growth and career development.
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington.
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Amazon's mission is to be Earth's most customer-centric company.
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse business segments offer numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Mid-Senior level (5-10 years of experience)
Reporting Structure: This role reports directly to the Retail Growth & Development leadership team and may have supervisory responsibilities for junior program managers or project managers.
Work Arrangement: On-site, with potential for hybrid work arrangements depending on business needs and team preferences.
Growth Opportunities:
- Advancement to a senior program management role or a leadership position within the Retail Growth & Development team.
- Transition to other areas of Amazon's retail operations or related business segments, such as Amazon Fresh or Amazon Go.
- Development of expertise in change management and retail operations, leading to consulting or advisory roles within the industry.
ASSUMPTION: This role offers significant growth potential within Amazon's retail operations and provides a strong foundation for a career in change management or retail operations.
🌍 Location & Work Environment
Office Type: Amazon's offices are typically modern, collaborative workspaces with a focus on employee comfort and productivity.
Office Location(s): Austin, TX; Nashville, TN; Seattle, WA; Chicago, IL
Geographic Context:
- Austin, TX: A vibrant, tech-friendly city with a growing population and a strong job market.
- Nashville, TN: A thriving city with a rich musical heritage and a growing tech industry.
- Seattle, WA: Amazon's global headquarters, located in the Pacific Northwest with a mild climate and a strong focus on outdoor recreation.
- Chicago, IL: A major metropolitan area with a diverse economy and a rich cultural scene.
Work Schedule: Full-time, typically 40 hours per week, with potential for flexible scheduling and hybrid work arrangements.
ASSUMPTION: The office locations for this role offer a mix of urban and suburban environments, with access to diverse cultural and recreational opportunities.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a HR representative or hiring manager
- On-site or virtual interview with the hiring manager and cross-functional team members
- Final round interview with senior leadership
Key Assessment Areas:
- Problem-solving and analytical skills
- Communication and stakeholder management skills
- Cross-functional collaboration and teamwork
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Highlight relevant experience in change management, retail operations, or related fields.
- Tailor your resume to emphasize skills and experiences that match the required qualifications for this role.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication style, and ability to work collaboratively with cross-functional teams.
- Research Amazon's leadership principles and be prepared to discuss how your personal values and work style align with the company's culture.
ATS Keywords: Change Management, Retail Operations, Program Management, Project Management, Stakeholder Management, Cross-Functional Collaboration, Amazon, Retail Growth & Development
ASSUMPTION: The interview process for this role will likely focus on assessing the candidate's problem-solving skills, communication style, and ability to work collaboratively with cross-functional teams.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management software (e.g., Asana, Jira, Trello)
- Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)
- Amazon's internal tools and systems (e.g., Amazon Retail, Amazon Seller Central)
ASSUMPTION: Familiarity with Amazon's internal tools and systems, as well as relevant project management and data analysis software, will be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and team-oriented culture
- Focus on innovation and continuous improvement
- Strong emphasis on customer-centric decision-making
Self-Assessment Questions:
- How do you stay organized and manage multiple projects simultaneously?
- Can you provide an example of a time when you drove a complex change initiative to a successful conclusion?
- How do you approach working with diverse teams and stakeholders with competing priorities?
ASSUMPTION: Successful candidates for this role will demonstrate strong organizational skills, a proven track record in driving change initiatives, and the ability to work effectively with diverse teams and stakeholders.
⚠️ Potential Challenges
- Managing competing priorities and stakeholder expectations for change initiatives.
- Balancing strategic thinking with tactical execution in a fast-paced, dynamic work environment.
- Navigating Amazon's complex organizational structure and internal processes.
- Adapting to changes in business priorities and market conditions.
ASSUMPTION: These challenges highlight the need for strong communication, stakeholder management, and adaptability skills in this role.
📈 Similar Roles Comparison
- Compared to other program management roles in retail, this position offers a unique focus on change management and the opportunity to drive strategic initiatives that impact customer experience and operational efficiency.
- Industry-specific context: The retail and grocery industry is highly competitive and dynamic, with a strong focus on innovation and continuous improvement.
- Career path comparison: This role offers a clear path for career growth within Amazon's retail operations, with opportunities to transition to other business segments or advance to leadership positions.
ASSUMPTION: This role provides a unique combination of strategic and tactical responsibilities, with a strong focus on driving results that enhance the customer experience and improve store operations.
📝 Sample Projects
- Leading a cross-functional team to redesign and implement a new store layout, resulting in improved customer flow and increased sales.
- Optimizing change management processes to reduce implementation time and minimize disruption to store operations.
- Analyzing business cases and financial impacts for proposed store modifications, and presenting recommendations to senior leadership.
ASSUMPTION: These sample projects highlight the strategic and tactical responsibilities of this role, as well as the importance of cross-functional collaboration and data-driven decision-making.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging change initiative you've led, and how you overcame any obstacles?
- How does this role fit into the overall Retail Growth & Development strategy, and how will my work contribute to the team's goals?
- What are the key priorities for this role in the first 90 days, and how will my onboarding process support my success in these areas?
- How does Amazon support the professional development and growth of its employees, particularly in roles like this one?
- What is the typical career path for someone in this role, and what opportunities exist for growth and advancement within Amazon's retail operations?
ASSUMPTION: These interview questions focus on understanding the role's strategic importance, the onboarding process, and career growth opportunities within Amazon's retail operations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in change management, retail operations, or related fields, and emphasize skills and experiences that match the required qualifications for this role.
- Prepare a cover letter that explains your interest in this role and how your background and skills make you a strong fit for the position.
- If you have relevant portfolio examples or case studies, be prepared to share them during the interview process to demonstrate your problem-solving skills and ability to drive results.
- Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application and reiterate your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
