🔹 Job Title: Sr Strategic Account Specialist, Customer Support
🔹 Company: McKesson
🔹 Location: Richmond, Virginia, United States
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and the ability to work independently with minimal supervision. It also involves managing multiple priorities and meeting deadlines.
✅ Drive processes with internal teams to manage overall health of assigned accounts in compliance with team service level agreements and outlined metrics for rostering, margin opportunity, and contract connections
✅ Acts as a consultative partner that builds dedicated individual relationships and serves as a single point of contact to manage day-to-day contract activities for several multi-million-dollar large accounts
✅ Utilize strong relationships with multiple internal and external business partners (Account Managers, Customers, Group Purchasing Organizations, Contract Administration, Suppliers, etc) through consistent coordination to support assigned accounts
✅ Proactively communicate account health to the account managers and customers, highlighting progress on GPO and contract connections, margin opportunity, and customer projects
✅ Deliver quality resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions
✅ Partner with the sales team and customer to create and maintain customer specific processes to meet the needs of the customer and PSA term
✅ Make decisions in times of ambiguity, complexity, and imperfect information
✅ Obtain supporting contract documentation from suppliers through constant correspondence and assist customers in resolving eligibility issues
✅ Ensure that service level expectations are met or exceeded
ASSUMPTION: This role involves managing multiple accounts and requires strong organizational skills to keep track of various tasks and deadlines.
Education: HS Diploma or equivalent required, 4-year degree or equivalent experience preferred
Experience: 2+ years of relevant experience in account management, administrative sales support, contract administration support
Required Skills:
Preferred Skills:
ASSUMPTION: While a 4-year degree is preferred, relevant experience may be considered in lieu of a degree for this role.
Salary Range: $54,800 - $91,300 per year
Benefits:
Working Hours: Full-time, typically Monday through Friday, with some flexibility
ASSUMPTION: The salary range provided is based on McKesson's pay philosophy and is subject to change based on individual qualifications and market conditions.
Industry: McKesson is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. They partner with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.
Company Size: McKesson has over 10,000 employees worldwide, providing a large and diverse work environment.
Founded: McKesson was founded in 1833 and has since grown into a Fortune 10 company.
Company Description:
Company Specialties:
Company Website: www.mckesson.com
ASSUMPTION: McKesson's size and diversity provide ample opportunities for career growth and development.
Career Level: This role is at the mid-level career stage, requiring several years of relevant experience.
Reporting Structure: The Sr Strategic Account Specialist reports directly to the Strategic Accounts Manager.
Work Arrangement: This role is remote-friendly, with the option to work from home or a hybrid arrangement.
Growth Opportunities:
ASSUMPTION: With McKesson's size and diversity, there are numerous opportunities for career growth and development within the company.
Office Type: McKesson has a hybrid work environment, with both on-site and remote work options available.
Office Location(s): McKesson's headquarters are in St-Laurent, Qc, Canada, but this role is based in Richmond, Virginia, United States.
Geographic Context:
Work Schedule: The work schedule is typically Monday through Friday, with some flexibility for remote workers.
ASSUMPTION: The hybrid work environment at McKesson offers a balance between on-site collaboration and remote flexibility.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Management, Administrative Sales Support, Contract Administration Support, MS Office, Problem-Solving, Contract Management, Communication, Adaptability, Customer Support, Organizational Skills, Relationship Building, Independence, Results Orientation, Group Purchasing Organization Knowledge, Salesforce Experience
ASSUMPTION: The interview process at McKesson is designed to assess your problem-solving skills, communication, and adaptability, as these are critical for success in this role.
ASSUMPTION: Proficiency in MS Office, particularly Excel, is essential for this role. Familiarity with Salesforce is preferred but not required.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: McKesson values employees who are results-oriented, collaborative, adaptable, customer-focused, and performance-driven. Strong problem-solving skills, communication, and adaptability are essential for success in this role.
ASSUMPTION: The potential challenges of this role can be mitigated by strong organizational skills, effective communication, and the ability to adapt to change.
ASSUMPTION: This role is unique in its focus on strategic accounts and contract administration within the healthcare industry.
ASSUMPTION: These sample projects illustrate the variety of tasks and responsibilities in this role, from process development and implementation to contract management and customer support.
ASSUMPTION: Asking these questions during the interview process will help you better understand the role, the company culture, and the opportunities for growth and development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.