📌 Core Information
🔹 Job Title: Staff AI Content Designer (12-Month Maternity Cover)
🔹 Company: Wise
🔹 Location: London, United Kingdom
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: June 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Working with AI-powered features to scale products and improve content quality across the Support squad.
- Understanding customer needs and collaborating with various teams to enhance user experiences.
- Contributing to the squad's automation content experience end to end and steering its strategy and direction.
- Elevating product and content quality and being part of a positive change in the world by fixing a broken, greedy system.
ASSUMPTION: This role requires a strong background in content design and experience working with AI tools to solve complex problems. Candidates should be comfortable navigating complexity and ambiguity and have excellent collaboration skills.
📋 Key Responsibilities
✅ Work with AI-powered features to scale products and improve content quality across the Support squad.
✅ Understand customer needs and collaborate with various teams to enhance user experiences.
✅ Contribute to the squad's automation content experience end to end and steer its strategy and direction.
✅ Elevate product and content quality and be part of a positive change in the world by fixing a broken, greedy system.
ASSUMPTION: The role involves a mix of creative and strategic tasks, requiring a balance of innovative thinking and practical execution.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field or equivalent experience.
Experience: Extensive experience (5-10 years) in content design, with a focus on consumer products and AI tools.
Required Skills:
- Proven experience in content design, with a strong portfolio showcasing user-centered design principles.
- Experience working with AI tools to solve complex problems.
- Excellent collaboration and communication skills.
- Ability to navigate complexity and ambiguity.
- Highly empathetic, with a customer-focused mindset.
- Strong quality assurance skills.
Preferred Skills:
- Experience working in a fast-paced, startup environment.
- Fluency in multiple languages.
ASSUMPTION: Candidates should have a proven track record in content design and be comfortable working with AI tools. Experience in a similar role or industry is a plus.
💰 Compensation & Benefits
Salary Range: £60,000 - £80,000 per year (AI-estimated, based on role, experience level, and location)
Benefits:
- Competitive benefits package, including health insurance and retirement plans.
- Flexible working hours and remote work options.
- Opportunities for professional development and growth.
Working Hours: Full-time (40 hours per week), with flexible hours and remote work options available.
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in London. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Wise is a global technology company specializing in cross-border money transfers and currency exchange. It operates in the competitive and rapidly evolving fintech industry.
Company Size: Wise has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Wise was founded in 2011, with a mission to make money transfers cheaper, faster, and more transparent.
Company Description:
- Wise is a global technology company, building the best way to move money around the world.
- It offers personal and business accounts for holding 40+ currencies, moving money between countries, and spending money abroad.
- Wise is also a cross-border payments network used by large companies and banks.
Company Specialties:
- Money transfer
- Currency exchange
- Foreign currency
- Crowdsourcing
- Peer-to-peer
- Fintech
- Technology
- Culture
- P2P
- Startup
- Consumer services
- Financial technology
- Mission
- Purpose
- Autonomy
- And borderless
Company Website: wise.com
ASSUMPTION: Wise is a well-established fintech company with a strong focus on innovation and customer-centricity. Its culture values autonomy, empowerment, and collaboration.
📊 Role Analysis
Career Level: This role is at the senior level, requiring extensive experience and expertise in content design and AI tools.
Reporting Structure: The role reports directly to the Support squad and collaborates with various teams across the company.
Work Arrangement: The role offers flexible working hours and remote work options, with a focus on results and autonomy.
Growth Opportunities:
- Potential to grow into a leadership role within the Content Guild or the Support squad.
- Opportunities to work on high-impact projects and drive strategic decisions.
- Chance to develop expertise in AI content design and contribute to the company's mission.
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's products and services.
🌍 Location & Work Environment
Office Type: Wise has multiple offices worldwide, with a focus on remote work and flexible hours.
Office Location(s): London, United Kingdom (with remote work options)
Geographic Context:
- London is a major global financial hub, providing ample opportunities for networking and professional growth.
- The city offers a diverse and vibrant culture, with numerous attractions and amenities.
- London has a temperate maritime climate, with mild winters and warm summers.
Work Schedule: Full-time (40 hours per week), with flexible hours and remote work options available.
ASSUMPTION: The role's remote work options provide flexibility and convenience, allowing candidates to balance their personal and professional lives effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Technical assessment or case study
- Final interview with the hiring manager and team members
Key Assessment Areas:
- Content design skills and portfolio
- Experience with AI tools and problem-solving
- Collaboration and communication skills
- Customer empathy and understanding
Application Tips:
- Highlight relevant experience and achievements in content design and AI tools.
- Tailor your resume and cover letter to emphasize your fit for the role and company culture.
- Prepare a portfolio showcasing your best work and explaining your design process.
- Research Wise's mission, values, and products to demonstrate your enthusiasm and understanding.
ATS Keywords: Content Design, AI Tools, User Experience, Collaboration, Empathy, Data Analysis, Process Development, Content Strategy, Quality Assurance, Customer Advocacy, Automation, Feedback Loop, Product Development, Intuitive Design, Problem Solving, Communication
ASSUMPTION: The application process is designed to assess candidates' technical skills, cultural fit, and alignment with Wise's mission and values.
🛠️ Tools & Technologies
- AI tools (e.g., natural language processing, machine learning)
- Content design software (e.g., Sketch, Figma, Adobe XD)
- Project management tools (e.g., Asana, Jira, Trello)
- Collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The role requires proficiency in content design software and a willingness to learn and adapt to new AI tools and technologies.
👔 Cultural Fit Considerations
Company Values:
- Borderless
- No BS
- One team
- Customers first
- Craftsmanship
- Challenge
Work Style:
- Autonomous and self-driven
- Collaborative and team-oriented
- Customer-focused and empathetic
- Data-driven and analytical
- Continuously learning and improving
Self-Assessment Questions:
- Do you thrive in an autonomous, self-driven work environment?
- Are you comfortable working collaboratively and cross-functionally?
- Do you have a strong customer focus and empathy for user needs?
- Are you comfortable working with data and using it to inform your decisions?
- Do you have a growth mindset and a desire to continuously learn and improve?
ASSUMPTION: Wise values a culture of autonomy, empowerment, and collaboration. Candidates should be self-driven, customer-focused, and comfortable working in a dynamic, fast-paced environment.
⚠️ Potential Challenges
- Navigating a complex, ambiguous work environment
- Balancing creative and strategic tasks
- Keeping up with the latest AI tools and technologies
- Working remotely and maintaining productivity
ASSUMPTION: The role presents unique challenges and opportunities for growth and development. Candidates should be comfortable working in a dynamic, fast-paced environment and be able to adapt to change.
📈 Similar Roles Comparison
- This role focuses more on AI content design than traditional content strategy or marketing roles.
- It requires a strong background in content design and experience working with AI tools.
- Career progression may involve moving into a leadership role within the Content Guild or the Support squad.
ASSUMPTION: This role is unique in its focus on AI content design and offers significant growth potential for the right candidate.
📝 Sample Projects
- Developing an intuitive, user-centered content model for a new AI-powered feature
- Collaborating with data scientists and developers to improve content performance and accuracy
- Creating and maintaining a style guide and content standards for the Support squad
ASSUMPTION: These sample projects illustrate the role's focus on AI content design, collaboration, and continuous improvement.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Support squad?
- How does the Content Guild collaborate and influence product decisions across the company?
- What are the most significant challenges facing the Support squad, and how can this role help address them?
- What opportunities are there for professional development and growth within this role and the company?
- How does Wise support work-life balance and employee well-being, particularly for remote workers?
ASSUMPTION: These interview questions are designed to assess the role's fit with the candidate's skills, interests, and workstyle preferences.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Wise's careers page
- Tailor your resume and cover letter to highlight your relevant experience and skills, emphasizing your fit for the role and company culture.
- Prepare a portfolio showcasing your best work and explaining your design process.
- Follow up with the hiring manager after one week if you haven't heard back.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
