📌 Core Information
🔹 Job Title: Staff Content Designer
🔹 Company: Narvar
🔹 Location: North America (Canada or US), Remote
🔹 Job Type: Full-time
🔹 Category: Design
🔹 Date Posted: 2025-07-28
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote Solely
🚀 Job Overview
Key aspects of this role include:
- Establishing Narvar's content design practice from the ground up
- Creating style guides, voice and tone principles, and terminology standards
- Collaborating with product designers to define information architecture
- Acting as the content design lead for the design system
- Innovating with AI tooling to improve content writing and validation
ASSUMPTION: This role requires a high level of strategic thinking and systems-based approach, as the first Staff Content Designer will be laying the foundation for the entire content design practice at Narvar.
📋 Key Responsibilities
✅ Establish the foundation for Narvar's content design practice by creating official style guides, voice and tone principles, and terminology standards
✅ Define information architecture (IA) in partnership with product designers to ensure a cohesive and intuitive user experience across the platform
✅ Shape Narvar's design system by creating scalable content standards, guidelines, and patterns that empower designers and developers to build better products, faster
✅ Innovate with AI-powered tools and workflows to help designers and developers write and validate content more effectively and consistently
✅ Govern content quality by establishing a process for reviewing and improving UI content created by product designers, acting as the key editor and coach
✅ Champion content design across the company by educating and influencing stakeholders on the value of a systems-based approach to content
✅ Collaborate deeply with product designers, PMs, and engineers to ensure content is a core, considered component of the design process
ASSUMPTION: This role involves a mix of strategic, creative, and operational tasks, requiring a versatile skill set and the ability to work effectively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline) or equivalent experience
Experience: 7+ years of experience in content design, UX writing, or a similar role, with a strong portfolio showcasing work on complex product ecosystems and design systems
Required Skills:
- Proven experience building a content design function from the ground up, including creating style guides, establishing processes, and advocating for the practice
- Deep experience contributing content standards and guidelines to a design system
- Exceptional editing and coaching skills, with a mastery of clear, concise writing
- Passion for the intersection of language and technology, with an interest in or experience with leveraging AI, scripting, or other tools to scale content operations
- Ability to connect content decisions to user needs and business goals, and effectively influence product strategy
Preferred Skills:
- Experience with user research methodologies
- Proficiency with modern design and prototyping tools like Figma
ASSUMPTION: Given the foundational nature of this role, candidates should have a proven track record in content design and a strong portfolio demonstrating their ability to establish and grow a content design practice.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 USD per year (AI-estimated, based on experience level and industry standards for similar roles)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Unlimited PTO and flexible work hours
- Parental leave and family planning benefits
- Professional development opportunities
Working Hours: Full-time (40 hours per week), with flexible work arrangements
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Narvar operates in the technology, information, and internet industry, focusing on post-purchase consumer experiences for retailers
Company Size: Narvar has 201-500 employees, providing a mid-sized company environment with opportunities for impact and growth
Founded: Narvar was founded in 2012 and has since grown to serve over 1,500 brands worldwide, including renowned names like Sephora, Levi's, and Sonos
Company Description:
- Narvar simplifies the everyday lives of consumers by driving customer loyalty through seamless post-purchase experiences
- The company works with a wide range of brands, from direct-to-consumer startups to established retailers, to retain, engage, and delight customers
- Narvar's platform supports over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages
Company Specialties:
- Retail and post-purchase experiences
- Returns, exchanges, and reverse logistics
- Order tracking and notifications
- Consumer trends and behavior
- SaaS and consumer-focused technology
Company Website: corp.narvar.com
ASSUMPTION: Narvar's focus on post-purchase consumer experiences sets it apart in the e-commerce and retail landscape, offering unique opportunities for applicants in this role.
📊 Role Analysis
Career Level: This role is at the senior level, requiring a high degree of expertise and strategic thinking in content design
Reporting Structure: The Staff Content Designer will report directly to the Head of Design and collaborate closely with product designers, PMs, and engineers across various teams
Work Arrangement: This is a remote-only position, with the option to work from anywhere in North America (Canada or US)
Growth Opportunities:
- As the first Staff Content Designer, there is ample opportunity to shape the role and grow the function within Narvar
- With the company's focus on innovation and expansion, there may be opportunities to take on additional responsibilities or move into leadership positions
- Narvar offers professional development opportunities, allowing employees to grow their skills and advance their careers
ASSUMPTION: Given the foundational nature of this role, there is significant potential for growth and impact within Narvar's content design practice.
🌍 Location & Work Environment
Office Type: Remote, with no physical office requirement
Office Location(s): N/A (remote work only)
Geographic Context:
- Narvar's remote work policy allows employees to work from anywhere in North America (Canada or US)
- This provides flexibility and the opportunity to live and work in various locations
- The company has hubs in San Francisco, Atlanta, London, and Bangalore, offering opportunities for collaboration and connection with colleagues
Work Schedule: Full-time (40 hours per week), with flexible work arrangements and unlimited PTO
ASSUMPTION: Narvar's remote work policy offers applicants the flexibility to balance their personal and professional lives while working from their preferred location.
💼 Interview & Application Insights
Typical Process:
- Initial screening call with the Recruiting team to discuss the role and assess fit
- Portfolio review and deep dive into content design process and thinking
- Technical assessment, focusing on content design skills and AI tooling experience
- Final interview with the Head of Design and other key stakeholders
Key Assessment Areas:
- Portfolio and case studies demonstrating content design experience and process
- AI tooling and scripting skills, with a focus on innovation and problem-solving
- Strategic thinking and ability to connect content decisions to user needs and business goals
- Communication and collaboration skills, with the ability to work effectively with various teams
Application Tips:
- Tailor your resume and portfolio to highlight your content design experience and strategic thinking
- Prepare examples of your work that demonstrate your ability to establish and grow a content design practice
- Be ready to discuss your approach to AI tooling and innovation in content design
- Research Narvar's company culture and values to ensure a strong fit
ATS Keywords: Content Design, UX Writing, Information Architecture, Design Systems, AI Tooling, Content Quality Governance, Editing, Coaching, Strategic Partnership, User Research, Prototyping Tools, Figma
ASSUMPTION: Narvar's interview process is designed to assess candidates' strategic thinking, content design skills, and ability to collaborate effectively with various teams.
🛠️ Tools & Technologies
- Figma (or similar design tools)
- AI and machine learning tools (e.g., Python, R, or other scripting languages)
- Content management systems (CMS) and other relevant platforms
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate's background and the projects they work on.
👔 Cultural Fit Considerations
Company Values:
- Simplify: Make complex things simple
- Innovate: Embrace change and continuous learning
- Collaborate: Work together to achieve more
- Delight: Create exceptional experiences for our customers and each other
- Grow: Foster a culture of growth and development
Work Style:
- Remote-friendly and flexible work arrangements
- Data-driven and user-focused approach
- Collaborative and inclusive team environment
- Focus on innovation and continuous improvement
Self-Assessment Questions:
- Do you thrive in a remote work environment and enjoy the flexibility it offers?
- Are you comfortable working with AI tools and leveraging data to inform content design decisions?
- Do you have a proven track record of establishing and growing a content design practice, and are you eager to do so again at Narvar?
ASSUMPTION: Narvar's company culture emphasizes simplicity, innovation, collaboration, and growth, making it an attractive fit for candidates who thrive in dynamic, data-driven environments.
⚠️ Potential Challenges
- Establishing a new content design practice from scratch may require significant effort and time investment
- Working remotely may present unique challenges, such as maintaining productivity and work-life balance
- Collaborating with various teams and stakeholders may require strong communication and project management skills
- Keeping up with the latest trends and best practices in content design and AI tooling may necessitate continuous learning and adaptation
ASSUMPTION: While this role presents unique opportunities for growth and impact, it also comes with its own set of challenges that candidates should be prepared to address.
📈 Similar Roles Comparison
- Unlike traditional content design roles, this position focuses on establishing a new practice rather than maintaining an existing one
- Narvar's focus on post-purchase consumer experiences sets it apart from other e-commerce and retail companies, offering unique opportunities for applicants
- This role requires a high degree of strategic thinking and innovation, making it an excellent fit for experienced content designers looking to make a significant impact
ASSUMPTION: Given the foundational nature of this role, candidates should be prepared to take on significant responsibility and drive the growth of Narvar's content design practice.
📝 Sample Projects
- Developing a comprehensive style guide and voice and tone principles for a large-scale e-commerce platform
- Collaborating with product designers to define information architecture for a new product or feature
- Creating AI-powered tools to automate content validation and improve the efficiency of content design workflows
ASSUMPTION: These sample projects demonstrate the strategic, creative, and operational aspects of the Staff Content Designer role at Narvar.
❓ Key Questions to Ask During Interview
- Can you describe the current state of content design at Narvar, and how this role will shape its future?
- How does Narvar support the growth and development of its employees, particularly in this foundational role?
- Can you provide examples of how Narvar's company culture and values are reflected in day-to-day work and decision-making?
- How does Narvar measure the success of its content design practice, and what key performance indicators (KPIs) will I be responsible for tracking?
- What opportunities are there for collaboration and knowledge-sharing with other content designers or similar roles within the company?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the opportunities for growth and impact.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and portfolio to highlight your content design experience and strategic thinking
- Prepare a cover letter that explains your interest in the role and how your background and skills make you a strong fit for Narvar
- If applicable, include examples of your work that demonstrate your ability to establish and grow a content design practice
- Follow up with the Recruiting team one week after submitting your application to check the status and express your continued interest
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
