📌 Core Information
🔹 Job Title: Staff Content Designer - Consumer Experience
🔹 Company: StubHub
🔹 Location: Los Angeles, California, United States
🔹 Job Type: Hybrid (3 days in-office, 2 days remote)
🔹 Category: Software Development
🔹 Date Posted: 2025-05-23
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Defining and evolving StubHub’s content standards
- Leading content strategy and storytelling for key initiatives
- Collaborating with design, product, and engineering teams
- Strengthening localization approach for global markets
- Partnering with stakeholders to ensure unified voice across StubHub ecosystem
- Coaching and guiding other designers to grow their skills and contribute to a strong culture of craft
ASSUMPTION: This role requires a strategic thinker with a strong product mindset, exceptional writing skills, and the ability to influence cross-functional teams. Experience in AI-assisted content creation tools is highly desirable.
📋 Key Responsibilities
✅ Define and evolve StubHub’s content standards, including voice and tone, style guides, and integration with design systems
✅ Exercise strong product thinking, collaborating with design, product, and engineering to define product strategy and shape user experiences
✅ Lead content strategy and storytelling for key initiatives, shaping user flows, information architecture, in-product copy, and educational content
✅ Drive the advancement and adoption of content creation tools and processes, including AI-assisted workflows, to improve efficiency and elevate quality at scale
✅ Strengthen StubHub’s localization approach to ensure clear and culturally attuned content in every market and language served
✅ Partner with key stakeholders across communications, paid marketing, legal, and business operations to ensure a unified voice across the StubHub ecosystem
✅ Coach and guide other designers to grow their skills, elevate their work, and contribute to a strong culture of craft
ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and team leadership. Successful candidates will be comfortable balancing multiple priorities and shifting focus as needed.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field (or equivalent experience)
Experience: 10+ years of experience in content design, UX writing, or content strategy within a product development environment
Required Skills:
- Proven track record of launching product experiences that drive business results
- Exceptional writing, editing, and storytelling skills, with strong attention to detail
- Thrive in a fast-paced, iterative product development process
- Experience in leveraging AI to scale high-quality content is highly desirable
Preferred Skills:
- Experience with AI-assisted content creation tools
- Fluency in multiple languages
ASSUMPTION: Successful candidates will have a strong portfolio demonstrating breadth and proven writing experience in consumer-facing product experiences. They will also possess a growth mindset and a desire to learn and adapt in a fast-paced environment.
💰 Compensation & Benefits
Salary Range: $170,000 - $240,000 USD per year
Benefits:
- Accelerated growth environment with opportunities to lead experiments and tests on a massive scale
- Top-tier compensation package with enticing stock incentives
- Flexible time off with unlimited Flex Time Off
- Comprehensive benefits package, including 401k, and premium Health, Vision, and Dental Insurance options
- Team-building events that foster camaraderie and collaboration
Working Hours: Full-time (40 hours per week) with a 3-day in-office and 2-day remote schedule
ASSUMPTION: The salary range provided is an estimate based on the job title, experience level, and location. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, and negotiation.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on live event ticketing and marketplace management
Company Size: 1,001-5,000 employees (mid-size)
Founded: 2000, with headquarters in New York, NY
Company Description:
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere
- Operates in 195 countries in 33 languages and 49 available currencies
- Services customers in over 300 million tickets annually on its platform
- Offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences
Company Specialties:
- e-commerce
- Innovation
- Technology
- Entertainment
- Ticketing
- Marketplace Management
- Live Entertainment
- Partnerships
Company Website: http://www.stubhub.com
ASSUMPTION: StubHub’s focus on live event ticketing and marketplace management makes it an exciting place for professionals interested in the entertainment industry and e-commerce platforms.
📊 Role Analysis
Career Level: Experienced (10+ years of experience)
Reporting Structure: This role reports directly to the Head of Consumer Experience and works cross-functionally with design, product, and engineering teams
Work Arrangement: Hybrid (3 days in-office, 2 days remote) with locations in New York, NY and Los Angeles, CA
Growth Opportunities:
- Potential to shape the future of live entertainment through consumer-focused products and omnichannel marketing excellence
- Opportunities to lead cross-functional teams and drive strategic initiatives
- Chance to grow and mentor other designers, contributing to a strong culture of craft
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to shape the future of live entertainment and drive strategic initiatives.
🌍 Location & Work Environment
Office Type: Hybrid (3 days in-office, 2 days remote)
Office Location(s): New York, NY and Los Angeles, CA
Geographic Context:
- New York, NY: A bustling city with a vibrant entertainment scene, offering a wide range of cultural experiences and networking opportunities
- Los Angeles, CA: Known for its entertainment industry, with a diverse range of live events and a strong tech industry presence
Work Schedule: Full-time (40 hours per week) with a 3-day in-office and 2-day remote schedule
ASSUMPTION: Both New York, NY and Los Angeles, CA offer unique cultural experiences and networking opportunities, making them attractive locations for professionals in the entertainment and tech industries.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- On-site or virtual interview with cross-functional team members
- Final round interview with the Head of Consumer Experience
- Background check and offer extension
Key Assessment Areas:
- Writing and storytelling skills
- Product thinking and strategic mindset
- Collaboration and teamwork
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare a portfolio showcasing your writing samples and content design projects
- Research StubHub’s products, services, and company culture to demonstrate your enthusiasm and understanding
- Practice common content design interview questions and brush up on your writing and editing skills
ATS Keywords: Content Design, UX Writing, Content Strategy, Product Development, Storytelling, Collaboration, Localization, Coaching, AI, User Experience, Information Architecture, Editing, Attention to Detail, Proactivity, Resilience, Adaptability
ASSUMPTION: Successful candidates will demonstrate a strong portfolio, exceptional writing and editing skills, and a strategic mindset. They will also show adaptability, resilience, and a strong work ethic in a fast-paced environment.
🛠️ Tools & Technologies
- AI-assisted content creation tools (e.g., Copy.ai, Frase, or similar)
- Content management systems (e.g., Contentful, Sanity, or similar)
- Design tools (e.g., Figma, Sketch, or similar)
- Project management tools (e.g., Asana, Jira, or similar)
ASSUMPTION: Familiarity with AI-assisted content creation tools, content management systems, and design tools is highly desirable for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Accountability
Work Style:
- Fast-paced and iterative product development process
- Cross-functional teamwork and collaboration
- Data-driven decision-making
- Continuous learning and improvement
- Strong focus on customer experience and user empathy
Self-Assessment Questions:
- How do you ensure clear and culturally attuned content in multiple languages and markets?
- How do you balance strategic planning with hands-on content creation and team leadership?
- How do you approach learning and adapting in a fast-paced, iterative product development environment?
ASSUMPTION: Successful candidates will align with StubHub’s company values, thrive in a fast-paced environment, and demonstrate a strong work ethic, adaptability, and a customer-centric mindset.
⚠️ Potential Challenges
- Managing multiple priorities and shifting focus in a fast-paced environment
- Balancing strategic planning with hands-on content creation and team leadership
- Ensuring clear and culturally attuned content in multiple languages and markets
- Navigating a large, complex organization with multiple stakeholders
ASSUMPTION: Successful candidates will possess strong time management skills, adaptability, and the ability to thrive in a dynamic, fast-paced environment.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on live event ticketing and marketplace management, requiring a strong understanding of the entertainment industry and consumer behavior
- Compared to other content design roles, this position places a greater emphasis on strategic planning, cross-functional collaboration, and driving business results through content-led initiatives
- Career path comparison: This role offers significant growth potential, with opportunities to lead cross-functional teams and drive strategic initiatives, ultimately shaping the future of live entertainment
ASSUMPTION: This role requires a unique blend of strategic thinking, hands-on content creation, and team leadership, making it an attractive opportunity for experienced content designers looking to make a significant impact in the live entertainment industry.
📝 Sample Projects
- Redesigning the StubHub homepage to improve user experience and drive ticket sales
- Developing a new content strategy for StubHub’s mobile app, focusing on personalization and ease of use
- Creating a comprehensive style guide and tone of voice guidelines for StubHub’s brand, ensuring consistency across all touchpoints
ASSUMPTION: Successful candidates will have a strong portfolio demonstrating their ability to tackle complex content design challenges and drive meaningful business results.
❓ Key Questions to Ask During Interview
- How does this role contribute to StubHub’s overall mission and growth strategy?
- What are the biggest challenges facing the Consumer Experience team, and how can this role help address them?
- How does StubHub support the professional growth and development of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does StubHub foster a culture of innovation and experimentation?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to driving meaningful impact at StubHub.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare a portfolio showcasing your writing samples and content design projects
- Research StubHub’s products, services, and company culture to demonstrate your enthusiasm and understanding
- Practice common content design interview questions and brush up on your writing and editing skills
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
