Staff Content Designer - Shipping

📌 Core Information

🔹 Job Title: Staff Content Designer - Shipping

🔹 Company: eBay

🔹 Location: Toronto, Ontario, Canada

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Design

🔹 Date Posted: May 21, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site with Hybrid option

🚀 Job Overview

Key aspects of this role include:

• Leading end-to-end projects to enhance eBay's buying and selling experience
• Driving alignment with cross-functional partners and creating scalable solutions
• Defining product content strategy for web and mobile, ensuring accessibility and inclusivity
• Collaborating with the Localization team to scale content for global markets
• Contributing to the evolution of content design frameworks and guidelines

ASSUMPTION: This role requires a high level of experience and expertise in content design, with a focus on in-product UX content. It involves leading projects and driving alignment with various teams, so strong communication and collaboration skills are essential.

📋 Key Responsibilities

✅ Lead key features, products, or initiatives based on company priorities

✅ Build scalable solutions that set team standards

✅ Drive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams

✅ Ensure content is accessible and inclusive, and collaborate with the Localization team to scale content for global markets

✅ Contribute to the evolution of content design frameworks, guidelines, or standard methodologies

ASSUMPTION: This role involves a mix of strategic thinking, hands-on content creation, and collaboration with various teams. It requires a strong understanding of user-centered design principles and the ability to adapt to different project needs.

🎯 Required Qualifications

Education: Bachelor’s degree or equivalent experience in English, journalism, communications, marketing, human-centered interaction, or a related field

Experience: 8+ years of professional experience in content-focused roles, with 6+ years in in-product UX content

Required Skills:

• Proven experience leading the design process from early concept to launch
• Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity
• Strong communication, collaboration, and problem-solving skills
• Ability to drive alignment with cross-functional partners and engage in healthy debate
• Portfolio of work demonstrating human-centered design thinking and solutions

Preferred Skills:

• Experience working in e-commerce or a related industry
• Fluency in multiple languages

ASSUMPTION: Given the level of experience required, candidates should have a strong portfolio showcasing their content design skills and experience leading projects. Familiarity with e-commerce and global markets is a plus.

💰 Compensation & Benefits

Salary Range: CAD 120,000 - CAD 160,000 per year (Based on market research for senior content design roles in Toronto)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee stock purchase plan
• Tuition reimbursement and professional development opportunities

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM. May require occasional evenings or weekends to meet project deadlines.

ASSUMPTION: The salary range is an estimate based on market research for senior content design roles in Toronto. Actual compensation may vary based on factors such as experience, skills, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: eBay operates in the e-commerce industry, connecting millions of buyers and sellers worldwide. The company is known for its online marketplace, offering a wide range of products and services.

Company Size: eBay has 10,001+ employees, making it a large organization with significant resources and opportunities for career growth. As a large company, eBay offers diverse teams and projects, providing employees with ample opportunities to learn and advance.

Founded: eBay was founded in 1995 and has since grown into a global e-commerce leader.

Company Description:

• eBay is a global e-commerce platform that connects millions of buyers and sellers worldwide
• The company offers a wide range of products and services, from everyday essentials to unique collectibles
• eBay is committed to creating economic opportunity for all by connecting people and building communities

Company Specialties:

• Online marketplace
• E-commerce technology
• Global trading platform

Company Website: www.ebay.com

ASSUMPTION: eBay's large size and global presence offer employees diverse opportunities and exposure to various aspects of the business. The company's focus on connecting people and building communities creates a unique work environment.

📊 Role Analysis

Career Level: This role is a senior-level position, requiring a high level of experience and expertise in content design.

Reporting Structure: The staff content designer will report to the Content Design Manager and work closely with various cross-functional teams, including product, marketing, and customer support.

Work Arrangement: This role is a hybrid position, with a mix of on-site and remote work. Employees can expect to work on-site for collaboration and meetings, with the flexibility to work remotely as needed.

Growth Opportunities:

• Potential to lead and mentor junior content designers
• Opportunities to work on high-impact projects and initiatives
• Chance to contribute to the evolution of content design frameworks and guidelines

ASSUMPTION: As a senior-level role, this position offers opportunities for growth and leadership within the content design team. The hybrid work arrangement provides flexibility while encouraging collaboration and team building.

🌍 Location & Work Environment

Office Type: eBay's Toronto office is a modern, collaborative workspace designed to foster creativity and innovation.

Office Location(s): 2025 Hamilton Avenue, San Jose, CA 95125, US (Headquarters) and 215 Spadina Avenue, Suite 600, Toronto, Ontario M5T 2C7, Canada (Toronto Office)

Geographic Context:

• Toronto is a multicultural city with a vibrant arts and culture scene
• The city offers a high quality of life, with numerous parks, museums, and entertainment options
• Toronto has a diverse economy, with strong sectors in technology, finance, and healthcare

Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM. May require occasional evenings or weekends to meet project deadlines.

ASSUMPTION: eBay's Toronto office provides a modern and collaborative work environment, fostering creativity and innovation. The city of Toronto offers a high quality of life, with numerous cultural attractions and a diverse economy.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with the hiring manager
• On-site or virtual interview with the content design team
• Final interview with the content design director

Key Assessment Areas:

• Portfolio review and discussion of past projects
• Problem-solving and critical thinking exercises
• Behavioral and situational interview questions
• Cultural fit and alignment with eBay's values

Application Tips:

• Tailor your resume and cover letter to highlight your content design experience and skills
• Prepare a portfolio showcasing your best work, with a focus on in-product UX content
• Research eBay's products, services, and company culture to demonstrate your enthusiasm and understanding

ATS Keywords: Content Design, UX Content, In-Product Content, Content Strategy, Accessibility, Inclusivity, Global Markets, Cross-Functional Partnership, Scalable Solutions, Project Leadership

ASSUMPTION: eBay's interview process focuses on assessing candidates' content design skills, problem-solving abilities, and cultural fit. Applicants should tailor their application materials to highlight their relevant experience and demonstrate their enthusiasm for the role.

🛠️ Tools & Technologies

• Adobe XD
• Sketch
• Figma
• InVision
• Google Workspace (Docs, Sheets, Slides)

ASSUMPTION: As a content designer, you should be proficient in using design tools such as Adobe XD, Sketch, or Figma. Familiarity with prototyping tools like InVision is also beneficial. Proficiency in Google Workspace is essential for collaboration and communication.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Inventive
• Empowered
• One Team
• Winning Together

Work Style:

• Collaborative and cross-functional
• Data-driven and user-centered
• Adaptable and innovative

Self-Assessment Questions:

• How have you demonstrated customer obsession in your previous roles?
• Can you provide an example of a time when you had to adapt to a significant change or challenge?
• How do you approach collaboration and cross-functional partnerships?

ASSUMPTION: eBay values employees who are customer-obsessed, inventive, empowered, and collaborative. Applicants should assess their alignment with these values and be prepared to provide examples of their work style and cultural fit during the interview process.

⚠️ Potential Challenges

• Managing multiple projects and priorities simultaneously
• Balancing the need for scalability with the desire for personalization and localization
• Collaborating effectively with remote team members and stakeholders
• Keeping up with the fast-paced and ever-changing e-commerce landscape

ASSUMPTION: As a senior content designer, you may face challenges related to project management, balancing scalability and personalization, remote collaboration, and staying current in the fast-paced e-commerce industry.

📈 Similar Roles Comparison

• Unlike other content design roles, this position focuses specifically on in-product UX content and shipping-related features
• eBay's global presence and scale offer unique opportunities for content localization and market-specific customization
• This role provides the chance to work on high-impact projects and initiatives, driving significant business impact

ASSUMPTION: This role is unique in its focus on in-product UX content and shipping-related features. eBay's global presence and scale offer opportunities for content localization and market-specific customization. The role provides the chance to work on high-impact projects and initiatives, driving significant business impact.

📝 Sample Projects

• Redesigning the shipping label creation process to improve usability and reduce errors
• Developing a content strategy for eBay's global expansion into new markets
• Creating and implementing a style guide for eBay's in-product messaging and notifications

ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives a staff content designer might undertake at eBay, from user-centered design and process improvement to global content strategy and style guide development.

❓ Key Questions to Ask During Interview

• Can you describe the current state of eBay's in-product content and messaging, and what areas are priorities for improvement?
• How does the content design team collaborate with other departments, such as product, marketing, and customer support?
• What opportunities are there for growth and professional development within the content design team?
• How does eBay approach accessibility and inclusivity in its content design process?
• Can you provide an example of a recent content design challenge faced by the team and how it was addressed?

ASSUMPTION: These interview questions are designed to help applicants better understand the role, the team, and the company culture. They encourage applicants to ask thoughtful and informed questions that demonstrate their interest and engagement with the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your content design experience and skills, with a focus on in-product UX content
• Prepare a portfolio showcasing your best work, with a focus on in-product UX content and shipping-related projects
• Research eBay's products, services, and company culture to demonstrate your enthusiasm and understanding
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.