Team Lead, Account Management

📌 Core Information

🔹 Job Title: Team Lead, Account Management

🔹 Company: Navitus Health Solutions, LLC

🔹 Location: Remote (United States)

🔹 Job Type: Full-Time

🔹 Category: Health Care, Pharmaceuticals

🔹 Date Posted: June 5, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote (US only)

🚀 Job Overview

Key aspects of this role include:

• Leading a team of 5-10 Account Managers and Sr. Account Managers
• Coaching and developing team members to achieve high performance
• Managing a small book of key accounts and serving as a trusted advisor to clients
• Collaborating with cross-functional teams to drive operational excellence and client retention
• Executing client strategies, plan design, and serving as the voice of the customer

ASSUMPTION: This role requires a balance of leadership, strategic thinking, and strong communication skills to effectively manage a team and client relationships.

📋 Key Responsibilities

✅ Lead a team of 5-10 Account Managers and Sr. Account Managers, providing regular feedback and coaching to create accountability and sustain performance

✅ Develop and maintain trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention

✅ Facilitate and/or participate in client meetings to advise and advance resolution of open action items and/or provide routine status updates

✅ Facilitate the process for benefit changes on behalf of clients and provide direction on how those changes need to be implemented

✅ Respond to client inquiries, issues, and concerns in a timely, concise, and accurate manner

✅ Support client renewal activities in partnership with the Account Executive and Clinical Account Executive

✅ Support clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed

✅ This role may require participation in conference calls, attendance at meetings, or travel outside of normal business hours

✅ Other duties as assigned

ASSUMPTION: The role involves a mix of strategic planning, operational execution, and client relationship management, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: Bachelor's degree in business, marketing, hospitality management, or a related area or equivalent experience

Experience: 1+ years of leadership experience (direct or indirect) and 2+ years of account management experience with increasing levels of responsibility. 5+ years of experience in a customer service role.

Required Skills:

• Proven leadership and coaching skills
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Knowledge of pharmacy benefits management, insurance, or healthcare industry

Preferred Skills:

• Experience with CRM software (e.g., Salesforce, Microsoft Dynamics)
• Bilingual or multilingual skills
• Experience working remotely

ASSUMPTION: Candidates should have a strong background in account management, customer service, and leadership to excel in this role.

💰 Compensation & Benefits

Salary Range: USD $77,545.42 - $95,147.88 per year

Benefits:

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM. May require occasional work outside of normal business hours.

ASSUMPTION: The salary range is competitive for the industry and experience level, with benefits packages that prioritize work-life balance and employee well-being.

📌 Applicant Insights

🔍 Company Context

Industry: Navitus Health Solutions, LLC operates in the Health Care and Pharmaceuticals industry, focusing on pharmacy benefit management services.

Company Size: Navitus is a mid-sized company with 1,001-5,000 employees, offering a collaborative work environment with opportunities for growth and development.

Founded: 2003, with headquarters in Madison, WI

Company Description:

• Navitus Health Solutions, LLC, owned by SSM Health and Costco Wholesale Corporation, was founded in 2003 as an alternative to traditional pharmacy benefit manager (PBM) models.
• Navitus approaches pharmacy services differently, driven by a purpose to help humans and committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.
• Navitus serves over 14 million people through more than 800 plan sponsor and health plan client relationships, focusing on transparent, fully pass-through models to achieve desired health and financial outcomes.

Company Specialties:

• Pharmacy Benefit Manager and Health Care Services

Company Website: http://www.navitus.com

ASSUMPTION: Navitus' unique approach to pharmacy services and commitment to helping humans set it apart in the industry, offering applicants a meaningful and impactful work environment.

📊 Role Analysis

Career Level: This role is at the mid-career level, requiring a balance of leadership, strategic thinking, and operational execution.

Reporting Structure: The Team Lead, Account Management reports to the Director, Client Services Operations and has indirect accountability to Account Executive and Clinical Account Executive account team partners.

Work Arrangement: This role is remote, with the requirement to reside in the United States. Occasional travel may be required.

Growth Opportunities:

• Progression to a senior leadership role within the Account Management department
• Expansion into other areas of the business, such as Clinical or Operations
• Development of skills and expertise through training and mentorship opportunities

ASSUMPTION: This role offers opportunities for professional growth and development, with a clear path for career advancement within the organization.

🌍 Location & Work Environment

Office Type: Remote (work from home)

Office Location(s): United States (remote)

Geographic Context:

• Navitus has multiple office locations across the United States, with the headquarters in Madison, WI
• The remote work arrangement allows for flexibility and work-life balance
• The United States offers a diverse range of cultural, recreational, and professional opportunities

Work Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM. May require occasional work outside of normal business hours.

ASSUMPTION: The remote work arrangement provides flexibility and work-life balance, while the United States offers a diverse range of cultural, recreational, and professional opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth behavioral and situational interviews
• Final round interviews with key stakeholders
• Background check and offer extension

Key Assessment Areas:

• Leadership and coaching skills
• Communication and interpersonal skills
• Problem-solving and decision-making abilities
• Industry knowledge and understanding of pharmacy benefits management

Application Tips:

• Tailor your resume and cover letter to highlight relevant leadership, account management, and customer service experiences
• Prepare examples of your coaching and mentoring experiences
• Demonstrate your understanding of the pharmacy benefits management industry and Navitus' unique approach

ATS Keywords: Account Management, Leadership, Coaching, Customer Service, Pharmacy Benefits Management, Insurance, Healthcare, Client Relationship Management, Project Management, Operational Excellence, Communication, Problem Solving, Team Development, Strategic Planning, Performance Management, Client Support, Meeting Facilitation

ASSUMPTION: The application process is designed to assess candidates' leadership, communication, and industry-specific skills, with a focus on cultural fit and alignment with Navitus' mission and values.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Microsoft Dynamics)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The tools and technologies required for this role are standard for the industry and will be familiar to experienced account management professionals.

👔 Cultural Fit Considerations

Company Values:

• Putting People First
• Integrity
• Collaboration
• Accountability
• Innovation

Work Style:

• Results-driven and focused on achieving excellence
• Collaborative and team-oriented, with a strong emphasis on communication and coordination
• Adaptable and responsive to change, with a focus on continuous improvement

Self-Assessment Questions:

• Do you have a proven track record of successful leadership and coaching?
• Are you comfortable working remotely and managing a team in a virtual environment?
• Do you thrive in a collaborative, results-driven work environment?

ASSUMPTION: Navitus values a strong work ethic, collaboration, and a commitment to putting people first, seeking candidates who align with these core values and work styles.

⚠️ Potential Challenges

• Managing a remote team and maintaining productivity and engagement
• Balancing strategic planning and operational execution while managing client relationships
• Adapting to changes in the healthcare industry and regulatory environment
• Occasional travel requirements and potential work outside of normal business hours

ASSUMPTION: The role presents unique challenges that require strong leadership, adaptability, and a focus on results and continuous improvement.

📈 Similar Roles Comparison

• Unlike other account management roles, this position requires a balance of leadership, strategic planning, and operational execution, with a focus on client retention and customer experience
• Navitus' unique approach to pharmacy services and commitment to helping humans set it apart in the industry, offering applicants a meaningful and impactful work environment
• Career progression in this role may involve moving into senior leadership positions within the Account Management department or expanding into other areas of the business

ASSUMPTION: This role offers a unique blend of leadership, strategic planning, and operational execution, with a focus on client retention and customer experience, setting it apart from other account management positions.

📝 Sample Projects

• Developing and implementing a strategic plan to improve client retention and satisfaction
• Leading a team project to optimize account management processes and workflows
• Collaborating with cross-functional teams to drive operational excellence and client success

ASSUMPTION: The projects and initiatives in this role are designed to drive strategic growth, improve operational efficiency, and enhance client relationships, requiring strong leadership and collaboration skills.

❓ Key Questions to Ask During Interview

• Can you describe the team I will be leading and the dynamics within the department?
• How does this role fit into the overall organizational structure, and who will I be working closely with?
• What are the most significant challenges facing the team and the department currently, and how can this role address them?
• How does Navitus support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: These questions are designed to assess the role's fit within the organization, the team dynamics, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant leadership, account management, and customer service experiences
• Prepare examples of your coaching and mentoring experiences
• Demonstrate your understanding of the pharmacy benefits management industry and Navitus' unique approach
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.