📌 Core Information
🔹 Job Title: Team Lead B2B Key Account Management (m/w/x)
🔹 Company: FINN
🔹 Location: Munich, Germany
🔹 Job Type: Full Time
🔹 Category: Consumer Services
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (2 days remote per week)
🚀 Job Overview
Key aspects of this role include:
- Leading the Mid-Market Team responsible for managing and developing the B2B customer portfolio
- Focusing on enhancing customer experience and driving organic growth through contract renewals and fleet scaling
- Collaborating cross-functionally to improve processes and customer experience
- Developing and mentoring team members to achieve high performance and embody FINN values
ASSUMPTION: This role requires a balance of strategic thinking, strong leadership, and excellent communication skills to drive success in the Mid-Market segment.
📋 Key Responsibilities
✅ Lead and develop a high-performing Mid-Market Team responsible for managing and growing the B2B customer portfolio
✅ Strengthen customer relationships and ensure high customer satisfaction through exceptional service and proactive communication
✅ Collaborate with cross-functional teams to improve processes, products, and services, and to drive organic growth
✅ Monitor and analyze key performance indicators (KPIs) to measure team and individual performance, and to identify areas for improvement
✅ Develop and mentor team members to help them grow professionally and contribute to the team's success
ASSUMPTION: This role involves a mix of strategic planning, hands-on management, and cross-functional collaboration to achieve team and company goals.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 3+ years of experience in a dynamic, growth-oriented environment, ideally in E-Commerce or a similar digital business model, with at least 1 year in a leadership role
Required Skills:
- Proven experience in Key Account Management, Customer Success, or Sales
- Excellent communication and networking skills
- Strong analytical and problem-solving abilities
- Structured approach to process improvement
- Fluency in German and English
Preferred Skills:
- Experience in the automotive industry or mobility sector
- Knowledge of CRM systems and sales enablement tools
- Familiarity with data analysis and visualization tools
ASSUMPTION: Candidates with a strong background in customer-facing roles, a proven track record in driving growth, and excellent leadership skills are likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: €60,000 - €80,000 per year (based on experience and performance)
Benefits:
- Flexible working hours
- Stock options
- Annual training budget of €3,000
- Job car discount
- Health support
- Team events
Working Hours: Full-time (40 hours per week) with the flexibility to work from home 2 days per week
ASSUMPTION: The salary range is estimated based on market rates for similar roles in the Munich area, considering the candidate's experience level and the company's size.
📌 Applicant Insights
🔍 Company Context
Industry: Consumer Services, specifically focused on mobility and automotive
Company Size: Medium (201-500 employees), offering a dynamic and agile work environment
Founded: 2019, with a mission to drive change for people, organizations, and the planet through frictionless mobility
Company Description:
- FINN offers all-inclusive, immediately available, monthly car subscriptions
- Focuses on providing a more sustainable mobility option through funding climate protection projects
- Emphasizes customer experience, flexibility, and transparency in its offerings
Company Specialties:
- Mobility and automotive
- E-commerce
- Leasing and fleet management
- Digital products
Company Website: www.finn.com
ASSUMPTION: FINN's focus on sustainability, customer experience, and flexibility sets it apart in the mobility and automotive industry.
📊 Role Analysis
Career Level: Mid to Senior level, with opportunities for growth and development
Reporting Structure: This role reports directly to the Head of B2B Sales and has direct reports within the Mid-Market Team
Work Arrangement: Hybrid, with 2 days of remote work per week
Growth Opportunities:
- Potential to expand the Mid-Market Team and take on more responsibilities
- Opportunities to collaborate with cross-functional teams and gain exposure to different aspects of the business
- Chance to grow professionally through mentorship, training, and project-based learning
ASSUMPTION: This role offers a unique blend of leadership, strategic thinking, and hands-on management, providing ample opportunities for growth and development.
🌍 Location & Work Environment
Office Type: Modern and centrally located in Munich, with a flexible work-from-home policy
Office Location(s): Prinzregentenplatz 9, Munich, Bavaria 81675, DE
Geographic Context:
- Munich is the capital of Bavaria and the second-largest city in Germany
- Known for its vibrant culture, rich history, and strong economy
- Offers a high quality of life, with numerous parks, museums, and recreational activities
Work Schedule: Full-time (40 hours per week), with flexible working hours and the option to work from home 2 days per week
ASSUMPTION: The hybrid work arrangement and central office location in Munich provide a good balance between work-life integration and access to the city's amenities.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR department
- On-site or virtual interview with the hiring manager and team members
- Final interview with the Head of B2B Sales
Key Assessment Areas:
- Leadership and team management skills
- Communication and interpersonal skills
- Analytical and problem-solving abilities
- Industry knowledge and understanding of the role's responsibilities
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your leadership, customer success, and process improvement experiences
- Research FINN's mission, values, and company culture to demonstrate your fit
ATS Keywords: Key Account Management, Customer Success, Sales, Team Leadership, Communication, Networking, Process Improvement, KPI Management, E-Commerce, CRM
ASSUMPTION: The interview process is designed to assess the candidate's fit for the role, as well as their cultural fit with FINN's values and mission.
🛠️ Tools & Technologies
- CRM system (e.g., Salesforce, HubSpot, or Zoho CRM)
- Sales enablement tools (e.g., Salesforce Pardot, HubSpot Sales Hub, or Outreach)
- Data analysis and visualization tools (e.g., Tableau, Power BI, or Google Data Studio)
- Project management tools (e.g., Asana, Trello, or Jira)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the team's needs.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Sustainability
- Innovation
- Flexibility
- Transparency
Work Style:
- Collaborative and cross-functional
- Agile and adaptable
- Data-driven and analytical
- Customer-focused and results-oriented
Self-Assessment Questions:
- How do you embody FINN's values in your daily work?
- Can you provide an example of a time when you drove organic growth through exceptional customer service?
- How do you approach process improvement and continuous learning?
ASSUMPTION: FINN values candidates who align with their mission, values, and work style, and who can demonstrate a strong cultural fit.
⚠️ Potential Challenges
- Managing a team with varying levels of experience and expertise
- Balancing strategic planning and hands-on management responsibilities
- Adapting to a dynamic and growing company, with changing priorities and goals
- Navigating the competitive mobility and automotive industry
ASSUMPTION: These challenges can be overcome through strong leadership, effective communication, and a willingness to adapt and learn.
📈 Similar Roles Comparison
- Unlike traditional automotive or leasing roles, this position focuses on subscription-based mobility and sustainability
- Compared to other Key Account Management roles, this position requires a strong focus on customer experience, organic growth, and process improvement
- Career progression may involve moving into a more senior leadership role or expanding the Mid-Market Team's responsibilities
ASSUMPTION: This role offers a unique blend of leadership, strategic thinking, and hands-on management, with a focus on sustainability and customer experience.
📝 Sample Projects
- Developing and implementing a customer retention strategy for the Mid-Market segment
- Collaborating with the marketing team to create targeted campaigns for existing customers
- Analyzing customer data to identify trends and opportunities for growth
ASSUMPTION: These projects are designed to help the candidate demonstrate their skills and fit for the role.
❓ Key Questions to Ask During Interview
- How does this role contribute to FINN's overall mission and growth strategy?
- Can you describe the team's structure and dynamics, and how this role fits within it?
- How does FINN support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does FINN measure success for this role, and what are the key performance indicators (KPIs)?
ASSUMPTION: These questions are designed to help the candidate better understand the role, the team, and the company's expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your leadership, customer success, and process improvement experiences
- Research FINN's mission, values, and company culture to demonstrate your fit
- Follow up with the HR department one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
