📌 Core Information
🔹 Job Title: Team Lead - Warsaw Customer Account Management
🔹 Company: U.S. Bank National Association (Elavon)
🔹 Location: Warsaw, Mazowieckie, Poland
🔹 Job Type: Full time
🔹 Category: Financial Services
🔹 Date Posted: June 30, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3+ days in-office)
🚀 Job Overview
Key aspects of this role include:
- Leading a team of 10 Customer Account Managers for the SME Customer portfolio in Poland
- Ensuring revenue attrition measures are managed to support the growth objectives of the European business
- Overseeing daily tasks, monitoring KPIs, and fostering professional growth of team members
- Building and maintaining positive relationships with key clients to ensure satisfaction and long-term cooperation
- Collaborating with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals
ASSUMPTION: This role requires strong leadership, team management, and client relationship skills. Experience in the payments industry and knowledge of CRM systems are beneficial.
📋 Key Responsibilities
✅ Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth
✅ Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results
✅ Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation
✅ Implementing and optimizing processes related to customer service, identifying and resolving issues
✅ Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals
✅ Preparing reports on team performance and customer service outcomes
✅ Managing client escalations and resolving complex issues to ensure high levels of satisfaction
ASSUMPTION: This role involves a mix of strategic planning, team management, and client-facing activities. Strong communication, problem-solving, and leadership skills are essential.
🎯 Required Qualifications
Education: Not specified
Experience: 3-5 years of management experience
Required Skills:
- Experience and knowledge of payments industry - PAN European
- Knowledge of technology and payment gateway providers advantageous
- Well-developed understanding of sales methodologies
- Knowledge of CRM systems e.g. Salesforce
- C1 level of English
Preferred Skills:
- 2+ years of banking/financial services experience
ASSUMPTION: Candidates with relevant industry experience and strong management skills are likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: Not specified. Industry average for a Team Lead role in Warsaw is around PLN 15,000 - 25,000 gross per month, depending on experience and skills.
Benefits:
- Health Protection
- Financial Security
- Career Growth
- Development Resources
Working Hours: Full-time, with a hybrid/flexible schedule (3+ days in-office)
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Warsaw. Actual compensation may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Elavon is a wholly-owned subsidiary of U.S. Bank, focusing on payment processing and customer service for over 1.5 million customers worldwide.
Company Size: 1,001-5,000 employees globally, with a presence in over 36 countries. This size offers opportunities for growth and diverse experiences.
Founded: Elavon was founded in 1989 and has since grown into a global leader in payment processing.
Company Description:
- Elavon delivers exceptional payment experiences across various industries, including retail, hospitality, and healthcare
- The company offers tailored payment solutions, including online, mobile, and in-person transactions
- Elavon is committed to customer-centricity, innovation, and driving revenue growth for its clients
Company Specialties:
- Retail
- Airlines
- Hospitality and T&E
- Healthcare SMB
- Private Sector
- Restaurants
- Payments and Payment Gateways
Company Website: elavon.com
ASSUMPTION: Elavon's global presence and focus on customer-centric innovation make it an attractive employer for those seeking growth and diverse experiences.
📊 Role Analysis
Career Level: Mid-level management, with opportunities for growth and development
Reporting Structure: The Team Lead reports directly to the Head of Customer Account Management for Poland
Work Arrangement: Hybrid, with an in-office expectation of 3 or more days per week
Growth Opportunities:
- Progression to a senior management role within the Customer Account Management team
- Expansion into other regions or departments within Elavon or U.S. Bank
- Development of leadership and management skills through mentorship and training programs
ASSUMPTION: This role offers opportunities for career growth and development within a large, global organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a mix of open-plan and private offices
Office Location(s): Warsaw, with potential for remote work on certain days
Geographic Context:
- Warsaw is the capital and largest city of Poland, with a population of over 1.8 million
- The city offers a vibrant cultural scene, with numerous museums, galleries, and historical sites
- Warsaw is a major economic hub, with a strong focus on finance, technology, and business services
Work Schedule: Full-time, with a hybrid/flexible schedule (3+ days in-office)
ASSUMPTION: Warsaw offers a dynamic and multicultural work environment, with ample opportunities for personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the Head of Customer Account Management for Poland
Key Assessment Areas:
- Leadership and team management skills
- Industry knowledge and understanding of payment processing
- Client relationship management and communication skills
- Problem-solving and decision-making abilities
Application Tips:
- Tailor your resume and cover letter to highlight your management experience and relevant industry skills
- Prepare examples of your leadership and problem-solving abilities in previous roles
- Research Elavon and U.S. Bank to demonstrate your understanding of the company and its values
ATS Keywords: Customer Account Management, Team Lead, Payment Processing, CRM, Salesforce, Leadership, Management, Client Relationship Management, Poland
ASSUMPTION: Elavon's recruitment process is designed to assess candidates' skills and cultural fit, with a focus on leadership, industry knowledge, and client management abilities.
🛠️ Tools & Technologies
- Salesforce CRM
- Payment gateway providers (e.g., Stripe, PayPal, etc.)
- Microsoft Office Suite
ASSUMPTION: Familiarity with these tools and technologies is beneficial but not always required. Training will be provided as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Accountability
Work Style:
- Dynamic and fast-paced
- Team-oriented and collaborative
- Focused on driving results and continuous improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you able to build and maintain strong, long-lasting client relationships?
- Do you have a proven track record of leading and managing high-performing teams?
ASSUMPTION: Elavon values candidates who are customer-focused, innovative, collaborative, and results-driven, with a strong commitment to integrity and accountability.
⚠️ Potential Challenges
- Managing a team of 10 account management specialists, with a focus on performance optimization and professional growth
- Balancing the demands of client relationship management, process optimization, and team leadership
- Adapting to a hybrid work arrangement, with a mix of in-office and remote work
- Navigating the cultural and linguistic diversity of a global organization
ASSUMPTION: These challenges can be overcome with strong leadership, effective communication, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role differs from other management positions in the payments industry due to its focus on the SME customer portfolio in Poland
- Elavon's global presence and customer-centric approach set it apart from competitors in the payment processing industry
- Career progression in this role may involve expansion into other regions or departments within Elavon or U.S. Bank
ASSUMPTION: This role offers unique opportunities for growth and development within a global organization focused on customer-centric innovation.
📝 Sample Projects
- Implementing a new customer service process to improve client satisfaction and retention rates
- Developing and delivering team training sessions on sales methodologies and client relationship management
- Collaborating with sales and marketing departments to create targeted campaigns for the SME customer segment
ASSUMPTION: These projects reflect the key responsibilities and required skills for this role, with a focus on leadership, team management, and client relationship management.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader organizational structure and growth plans for Elavon in Poland?
- What opportunities are there for professional development and career growth within this role and the broader organization?
- How does Elavon support work-life balance for its employees, particularly in a hybrid work arrangement?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: These questions demonstrate your interest in the role, the organization, and your long-term career growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your management experience and relevant industry skills
- Prepare examples of your leadership and problem-solving abilities in previous roles
- Research Elavon and U.S. Bank to demonstrate your understanding of the company and its values
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
