Technical Account Management Intern

📌 Core Information

🔹 Job Title: Technical Account Management Intern

🔹 Company: CrowdStrike

🔹 Location: Remote, Brazil (Hybrid options available in São Paulo)

🔹 Job Type: Internship

🔹 Category: Marketing Internships & Entry-Level, Account Management

🔹 Date Posted: Monday, March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Remote/Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting in the protection of organizations against advanced cyber threats.
• Gaining experience in account management within a global cybersecurity firm.
• Developing skills in technical problem-solving and customer service.
• Engaging directly with customers to enhance their cybersecurity posture.

ASSUMPTION: This role is designed for students or recent graduates eager to enter the cybersecurity field through hands-on learning and mentorship.

📋 Key Responsibilities

✅ Assist the CS Operations team in creating and analyzing reports.

✅ Collect feedback from internal stakeholders regarding process effectiveness.

✅ Develop communications and digital content to engage clients.

✅ Work on pilot programs for key initiatives.

✅ Create client-focused health checks and reports.

ASSUMPTION: The responsibilities imply active participation in both operational and strategic initiatives, suitable for proactive learning and development.

🎯 Required Qualifications

Education: Expected graduation between December 2025 and June 2026, at or below 24 years old per Lei do Aprendiz 10.097/00 of Brazil.

Experience: Not specified; focus on specialized learning.

Required Skills:

• Proactive and self-motivated attitude.
• Strong communication abilities.
• Interest in continuous learning and collaboration.

Preferred Skills:

• Experience with data analysis platforms (e.g., Tableau, Snowflake).
• Knowledge of Python scripting and RestAPI.

ASSUMPTION: The combination of technical skills and an eagerness to learn is emphasized, suggesting a training-oriented environment.

💰 Compensation & Benefits

Salary Range: Not specified; market leader in compensation.

Benefits:

• Remote-friendly work culture with flexibility.
• Professional development workshops and mentorship.
• Inclusion in Employee Resource Groups and wellness programs.

Working Hours: 40 hours per week with potential flexible arrangements.

ASSUMPTION: As a paid internship, compensation is likely aligned with industry standards for entry-level roles.

📌 Applicant Insights

🔍 Company Context

Industry: Computer and Network Security, emphasizing cloud-native cybersecurity solutions.

Company Size: 5,001-10,000 employees, providing opportunities within a large, influential organization.

Founded: Not specified; however, known for being a leader since its founding.

Company Description:

• Develops the world's most advanced AI-native platform.
• Protects endpoints, cloud workloads, identities, and data.
• Cybersecurity innovation emphasizes automated protection and elite threat hunting.

Company Specialties:

• Next-Generation Endpoint Protection
• Managed Threat Hunting
• Threat Intelligence

Company Website: http://www.crowdstrike.com

ASSUMPTION: CrowdStrike's renowned reputation for innovation and rapid deployment supports a challenging and dynamic work environment.

📊 Role Analysis

Career Level: Entry-level internship designed to build future industry leaders.

Reporting Structure: Mentorship and guidance from seasoned professionals.

Work Arrangement: Primarily remote with hybrid options in São Paulo.

Growth Opportunities:

• Exposure to real-world cybersecurity challenges.
• Opportunities for skill development in technical and customer-facing aspects.
• Potential progression to full-time roles within CrowdStrike.

ASSUMPTION: The role appears ideal for students interested in cybersecurity careers, offering robust learning platforms and growth potential.

🌍 Location & Work Environment

Office Type: Remote with potential access to hybrid offices.

Office Location(s): São Paulo, Brazil.

Geographic Context:

• Remote-first culture supports flexible working arrangements.
• Presence in São Paulo may offer networking and collaborative opportunities.
• Global reach provides exposure to diverse challenges and solutions.

Work Schedule: Typical internships involve a standard 40-hour week, with possible remote flexibility.

ASSUMPTION: Emphasis on flexible work styles indicates support for remote work culture.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial screening by recruitment.
• Technical and HR interviews.

Key Assessment Areas:

• Technical acumen and problem-solving skills.
• Communication and teamwork capabilities.
• Motivation and alignment with company values and mission.

Application Tips:

• Highlight any cybersecurity or technical problem-solving experience.
• Demonstrate communication skills and eagerness to learn.
• Research CrowdStrike’s mission and include related achievements in your resume.

ATS Keywords: Cybersecurity, Technical Problem Solving, Customer Service, Data Analysis, Project Management

ASSUMPTION: The company likely utilizes a multi-phase hiring process, reflective of their high standards for security roles.

🛠️ Tools & Technologies

• Tableau or Snowflake for data analysis.
• Python and RestAPI skills for technical tasks.
• Familiarity with Windows Server and web technologies.

ASSUMPTION: Familiarity with the listed tools supports the technical demands of the role.

👔 Cultural Fit Considerations

Company Values:

• Innovation and a relentless focus on advancement.
• Fanatical commitment to customers.
• Community and collaboration-driven.

Work Style:

• Autonomous yet collaborative.
• Strong emphasis on remote adaptability.
• Passion for cybersecurity and self-improvement.

Self-Assessment Questions:

• Do I thrive in a fast-paced, innovation-driven environment?
• Am I prepared to learn quickly and independently?
• How have I demonstrated customer service excellence in past roles?

ASSUMPTION: Emphasis on values reflects a culture prioritizing innovation and customer satisfaction.

⚠️ Potential Challenges

• Adapting to the fast-paced changes in cybersecurity threats.
• Learning complex technologies in a short period.
• Balancing multiple tasks towards achieving impactful results.
• Aligning personal work style to a remote-first company culture.

ASSUMPTION: Role challenges are reflective of the nature of rapidly evolving cybersecurity environments.

📈 Similar Roles Comparison

• Similar roles may often include more focused technical responsibilities.
• Broader exposure to customer interactions than typical technical internships.
• Emphasis on teamwork aligns with hybrid and remote working cultures.

ASSUMPTION: Comparative roles will vary in technical complexity and customer interaction levels depending on company focus.

📝 Sample Projects

• Developing a digital communication strategy for client engagement.
• Assisting in the design and execution of pilot cybersecurity initiatives.
• Creating analytical reports on cybersecurity trends and threats.

ASSUMPTION: Projects align with building skills in technical analysis and strategic customer engagement.

❓ Key Questions to Ask During Interview

• How does CrowdStrike measure success for this internship role?
• What opportunities are there for professional development and mentorship?
• Can you describe a typical day in the life of a Technical Account Management Intern?
• How does the role contribute to the overarching goals of the company?
• What are the most challenging aspects of this internship?

ASSUMPTION: Insightful questions will help clarify the role's impact and alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the CrowdStrike careers page.
• Prepare a resume highlighting relevant experience in cybersecurity, problem-solving, and customer service.
• Complete any required assessments or tests.
• Engage actively in recruitment communications to stay updated.
• Prepare for interviews using provided insights and questions.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.