Technical Success Manager (Pre/Post Sales/Technical Account Management/IDP/OCR/RPA domain)

📌 Core Information

🔹 Job Title: Technical Success Manager

🔹 Company: ABBYY

🔹 Location: India

🔹 Job Type: On-site

🔹 Category: Sales & Marketing, Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Joining a customer excellence team to transform the industry with customer-centric solutions.
• Engaging with over 10,000 customers, including Fortune 500 companies.
• Serving as a strategic advisor to customers to ensure they achieve success with ABBYY products.
• Driving growth through innovation and customer satisfaction.

ASSUMPTION: This overview assumes a commitment to customer success and innovation, based on ABBYY's emphasis on transformative industry impact and customer engagement.

📋 Key Responsibilities

✅ Conduct value discovery sessions with key customers to capture objectives and document outcomes.

✅ Articulate the gap between current and desired states in customer environments.

✅ Build and maintain strong customer relationships as a strategic advisor.

✅ Identify and facilitate customer training needs and promote product adoption.

✅ Research and resolve customer issues with technical escalation as needed.

✅ Act as the voice of the customer within ABBYY, driving feedback initiatives.

ASSUMPTION: Responsibilities inferred include proactive customer engagement and strategic guidance, aligned with ABBYY's customer-centric approach.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in pre-sales, professional services, consulting, or technical account management roles, with SaaS experience.

Required Skills:

• SaaS experience
• Technical account management
• Analytical and problem-solving skills
• Strong communication and customer-facing skills

Preferred Skills:

• Experience with ABBYY software
• Software implementation expertise

ASSUMPTION: The qualifications focus on a blend of technical and business acumen, reflecting the role's strategic advisory nature.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible working hours and options
• Paid volunteering days
• Parental leave benefits

Working Hours: 40 hours per week, with flexibility

ASSUMPTION: Compensation information is not specified, but benefits suggest a focus on work-life balance and employee well-being.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 501-1,000 employees, offering a collaborative environment

Founded: 1989

Company Description:

• Transforms data into actionable insights
• Empowers smart decision-making with AI-driven solutions
• Supports 200+ languages and real-time processing

Company Specialties:

• Artificial intelligence and machine learning
• Intelligent document processing
• Process and task mining

Company Website: https://www.abbyy.com

ASSUMPTION: The company context is compiled from both the job listing and external data, highlighting ABBYY's leadership in AI and digital transformation.

📊 Role Analysis

Career Level: Mid to senior level, given the experience requirement

Reporting Structure: Likely to report to senior management within customer excellence or account management divisions

Work Arrangement: Hybrid, with both on-site and flexible work options

Growth Opportunities:

• Opportunity to work with leading global clients
• Involvement in strategic initiatives and customer success plays
• Potential for advancement within customer excellence teams

ASSUMPTION: Career level, structure, and opportunities are inferred from job requirements and the company’s commitment to growth.

🌍 Location & Work Environment

Office Type: Likely a modern, collaborative space in line with technology industry standards

Office Location(s): Bengaluru and New Delhi, India

Geographic Context:

• Strong presence in key Indian cities known for tech innovation
• Access to a diverse talent pool
• Proximity to major business districts

Work Schedule: Flexibility expected within a 40-hour workweek

ASSUMPTION: Assumptions about the work environment are based on ABBYY’s global presence and industry standards.

💼 Interview & Application Insights

Typical Process:

• Initial screening by HR
• Technical and cultural fit interviews
• Final interview with senior management

Key Assessment Areas:

• Technical expertise and problem-solving skills
• Customer engagement and strategic thinking
• Cultural fit within ABBYY’s values

Application Tips:

• Highlight SaaS and technical account management experience
• Demonstrate customer-centric success stories
• Emphasize communication and project management skills

ATS Keywords: Technical Account Management, Customer Success, SaaS, OCR, RPA

ASSUMPTION: Application process assumptions are based on typical roles within similar industries.

🛠️ Tools & Technologies

• Microsoft Office Suite
• ABBYY's Intelligent Document Processing
• Data analytics platforms

ASSUMPTION: Tools and technologies are inferred from job requirements and ABBYY's products and services.

👔 Cultural Fit Considerations

Company Values:

• Respect, transparency, and simplicity
• Innovation and excellence
• Customer-centricity

Work Style:

• Collaborative and innovative
• Flexible yet structured
• Driven by results and impact

Self-Assessment Questions:

• How do I approach complex problem-solving?
• What experience do I have in customer-centric roles?
• Can I demonstrate my influence on SaaS product success?

ASSUMPTION: Cultural fit is aligned with ABBYY's values and emphasis on team dynamics.

⚠️ Potential Challenges

• Meeting the varied needs of a diverse global client base
• Balancing technical and business objectives to drive value
• Managing timelines in a fast-paced innovation-driven environment
• Adapting to a hybrid work model with potential travel

ASSUMPTION: Challenges inferred based on role responsibilities and industry dynamics.

📈 Similar Roles Comparison

• This role requires a balance of technical and business skills compared to purely technical roles.
• Unlike typical sales roles, it involves ongoing strategic guidance and customer success focus.
• Similar to account management but with deeper technical involvement.

ASSUMPTION: Comparisons are based on common role differentiations in the tech and SaaS industry.

📝 Sample Projects

• Implementing ABBYY's IDP solutions for Fortune 500 companies
• Leading customer training sessions to drive product adoption
• Developing customer success plays based on usage analytics

ASSUMPTION: Projects are generalized from responsibilities and industry trends, assuming typical engagements.

❓ Key Questions to Ask During Interview

• What are the key success metrics for this role?
• How does ABBYY support professional development for this position?
• Can you describe the team structure and how this role fits in?
• What are the biggest challenges faced by ABBYY’s Customer Success team?
• How does ABBYY handle feedback integration from customers?

ASSUMPTION: Questions are based on understanding success, growth, and cultural integration within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through ABBYY's Career Page
• Prepare to discuss your experience in a customer-facing technical role
• Highlight your experience in SaaS and related technologies
• Demonstrate your problem-solving and project management skills
• Prepare to discuss how you align with ABBYY's values and mission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.