📌 Core Information
🔹 Job Title: Technical Writer/ Business Analyst (Manila, PHP) - Immediate start available
🔹 Company: HKT
🔹 Location: Pasig City, Manila, Philippines
🔹 Job Type: Full-time, Hybrid
🔹 Category: Technical Writing, Business Analysis
🔹 Date Posted: April 8, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Preparing comprehensive procedural manuals and technical documentation
- Collaborating with cross-functional teams to ensure technical accuracy and compliance
- Contributing to process improvement and optimization
- Working in a dynamic and innovative environment
- Opportunities for career growth and development
ASSUMPTION: This role requires a strong understanding of technical writing, business analysis, and compliance standards within the Technology or Telecom industry.
📋 Key Responsibilities
✅ Documentation Development and Management: Prepare procedural manuals and technical documentation for service request management, incident management, change management, problem management, etc. under ITSM framework
✅ Standard Operating Procedures: Create and maintain standard operating procedures (SOPs), work instructions, and other documentation that ensures consistency, compliance, and efficiency across teams.
✅ Technical Accuracy: Ensure technical accuracy in user-facing and internal documentation, translating complex concepts into user-friendly language.
✅ Cross-functional Collaboration: Work closely with developers, engineers, and product managers to produce comprehensive documentation essential for provisioning, operations, and engineering support.
✅ High-Quality Document Creation: Develop, write, and edit high-quality technical documents that meet organizational standards.
✅ Information Gathering: Collaborate with cross-functional teams and conduct interviews with subject matter experts (SMEs) to accurately capture essential technical information.
✅ Compliance and Standards: Ensure documentation complies with relevant ISO standards and internal policies, maintaining version control of all documents.
✅ Process Improvement: Assess business processes, conduct analysis, identify improvement opportunities, and document departmental requirements to optimize existing or devise new processes.
✅ Presentation and Communication: Create and present findings to share insights with the team and communicate strategies clearly to cross-functional teams.
ASSUMPTION: This role requires strong research, analytical, and problem-solving skills to comprehend technical systems and workflows.
🎯 Required Qualifications
Education: Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or a related field.
Experience: Minimum of 3 years of experience as a Business Analyst, Technical Writer, or Engineer, with at least 2 years in technical writing for software, IT, or network-related products.
Required Skills:
- Excellent verbal and written communication skills with a keen eye for detail, clarity, and user experience
- Strong research and analytical skills to comprehend technical systems and workflows
- Proficiency in Microsoft Office Suite, Google Docs, and digital analytics tools
- Advanced-level English skills, both written and spoken
- Strong understanding of ITSM, ISO 901 and ISO 2701 standards, particularly in documentation and compliance requirements
Preferred Skills:
- Familiarity with Agile methodologies
- Knowledge of MadCap Flare or similar technical writing tools
ASSUMPTION: Candidates with experience in the Technology or Telecom industry and familiarity with ITSM frameworks will be preferred.
💰 Compensation & Benefits
Salary Range: PHP 45,000 - 60,000 per month (Estimated based on industry standards for intermediate-level Technical Writers/Business Analysts in the Philippines)
Benefits:
- Health insurance and wellness programs
- Retirement benefits and savings plans
- Employee discounts and perks
- Training and development opportunities
Working Hours: Full-time (40 hours per week), Hybrid work arrangement (2-3 days on-site per week)
ASSUMPTION: The salary range is estimated based on industry standards for intermediate-level Technical Writers/Business Analysts in the Philippines. Actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. It is a market-leading digital transformation partner for businesses and a provider of comprehensive connectivity and smart living offerings for consumers.
Company Size: HKT has 10,000+ employees globally, providing a large and diverse work environment with ample opportunities for career growth and development.
Founded: HKT was founded in 1911 and has since grown into a leading technology, media, and telecommunication company in Hong Kong and the Asia Pacific region.
Company Description:
- HKT connects businesses and people locally and globally through its comprehensive suite of integrated global communications services
- The company's network supports a portfolio of innovative solutions, including connectivity, applications, and tailored services integrated and orchestrated by Console Connect, its on-demand digital Software Defined Interconnection platform
- HKT is committed to contributing to smart city development and helping its community tech forward
Company Specialties:
- Fixed-line and broadband internet services
- Mobile services
- Integrated global communications
- Contact centers
- Innovation, IoT, mobile, technology, sustainability, international, Fin Tech, Health Tech, A.I., big data, ecosystem, quadruple-play, entertainment, pay-TV, fiber backhaul, infrastructure, 5G, digital transformation, smart city, and cloud computing
Company Website: http://www.hkt.com
ASSUMPTION: HKT's extensive experience and expertise in the technology, media, and telecommunication industry make it an attractive employer for professionals seeking a challenging and innovative work environment.
📊 Role Analysis
Career Level: Intermediate (2-5 years of experience)
Reporting Structure: This role reports directly to the Head of Documentation or a similar senior position within the organization.
Work Arrangement: Hybrid work arrangement (2-3 days on-site per week)
Growth Opportunities:
- Career progression within the Documentation or Business Analysis teams
- Expansion into related roles, such as Senior Technical Writer, Lead Business Analyst, or similar positions
- Opportunities to work on high-impact projects and contribute to the company's digital transformation initiatives
ASSUMPTION: HKT's large and diverse organization provides ample opportunities for career growth and development for motivated and talented professionals.
🌍 Location & Work Environment
Office Type: HKT's Manila office is a modern and collaborative workspace designed to foster innovation and creativity.
Office Location(s): Pasig City, Manila, Philippines
Geographic Context:
- Manila is the capital and largest city of the Philippines, with a population of over 13 million people
- The city is known for its vibrant culture, rich history, and diverse food scene
- Manila is a major hub for business, finance, and technology in Southeast Asia
Work Schedule: Full-time (40 hours per week), with a hybrid work arrangement (2-3 days on-site per week)
ASSUMPTION: HKT's Manila office provides a dynamic and multicultural work environment, with opportunities to collaborate with colleagues from various backgrounds and disciplines.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and/or team members
- Background check and reference check
- Job offer
Key Assessment Areas:
- Technical writing and documentation skills
- Business analysis and problem-solving skills
- Communication and interpersonal skills
- Cultural fit and alignment with HKT's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of technical writing, business analysis, and compliance standards within the Technology or Telecom industry
- Showcase your ability to work collaboratively and adapt to a dynamic work environment
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, attention to detail, and ability to work with cross-functional teams
ATS Keywords: Technical Writing, Business Analysis, Documentation Development, ITSM, ISO Standards, Compliance, Process Improvement, Analytical Skills, Communication Skills, Technical Proficiency, Information Gathering, Presentation Skills, Problem-solving
ASSUMPTION: HKT's recruitment process is designed to assess candidates' technical skills, cultural fit, and ability to contribute to the company's mission and values.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Google Docs
- Digital analytics tools
- MadCap Flare or similar technical writing tools (preferred)
ASSUMPTION: Familiarity with relevant tools and technologies is essential for this role, as they are used to create, manage, and maintain high-quality technical documentation.
👔 Cultural Fit Considerations
Company Values:
- Innovation and continuous improvement
- Collaboration and teamwork
- Customer-centric approach
- Integrity and accountability
Work Style:
- Dynamic and fast-paced work environment
- Cross-functional collaboration and teamwork
- Focus on results and continuous learning
- Adaptability and flexibility
Self-Assessment Questions:
- How do you ensure technical accuracy and clarity in your documentation?
- Can you provide an example of a time when you identified and addressed a process improvement opportunity?
- How do you approach working with cross-functional teams to gather and document essential technical information?
ASSUMPTION: HKT values candidates who are passionate about technology, committed to continuous learning, and eager to contribute to the company's mission and values.
⚠️ Potential Challenges
- Working in a fast-paced and dynamic environment may require adaptability and flexibility
- Collaborating with cross-functional teams may present communication and coordination challenges
- Managing multiple projects and priorities may require strong time management and organizational skills
- Working in a hybrid or remote environment may require self-motivation and discipline
ASSUMPTION: HKT's work environment may present unique challenges, but it also offers opportunities for professional growth and development.
📈 Similar Roles Comparison
- This role differs from other Technical Writer/Business Analyst positions in its focus on the Technology or Telecom industry and compliance with relevant standards
- HKT's large and diverse organization provides more extensive career growth and development opportunities compared to smaller companies
- Career progression in HKT may involve expanding into related roles, such as Senior Technical Writer, Lead Business Analyst, or similar positions
ASSUMPTION: This role offers unique opportunities for professionals seeking to advance their careers in the Technology or Telecom industry.
📝 Sample Projects
- Developing comprehensive procedural manuals and technical documentation for service request management, incident management, change management, and problem management under the ITSM framework
- Creating and maintaining standard operating procedures (SOPs), work instructions, and other documentation to ensure consistency, compliance, and efficiency across teams
- Improving business processes and workflows to optimize existing or devise new processes
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available to the Technical Writer/Business Analyst in this role.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the Documentation or Business Analysis team currently, and how can this role contribute to addressing them?
- How does the company support the professional development and growth of its Technical Writers and Business Analysts?
- What are the key priorities for this role in the first 30-60-90 days, and how will success be measured?
- How does the company foster a culture of innovation and continuous improvement within its teams?
- What are the opportunities for collaboration and knowledge-sharing with other departments or teams within the organization?
ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and commitment to contributing to HKT's mission and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, attention to detail, and ability to work with cross-functional teams
- Follow up with the hiring manager or HR representative within 7-10 business days after submitting your application, if you have not heard back
- If selected for an interview, research HKT's company culture, values, and recent projects to demonstrate your enthusiasm and preparation
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
