📌 Core Information
🔹 Job Title: Tecnico Assistenza Carrelli Elevatori
🔹 Company: KION Group
🔹 Location: San Giuliano Milanese (MI), Italy
🔹 Job Type: Full-Time
🔹 Category: Technical Support
🔹 Date Posted: 2025-07-11
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Performing scheduled maintenance and repairs on forklifts at customer locations in the Lodi and Piacenza areas
- Ensuring customer satisfaction while adhering to safety regulations and standards
- Working as part of a team to provide excellent service and support to clients
- Continuously improving fleet efficiency and reducing downtime
ASSUMPTION: This role requires a good understanding of electrical, hydraulic, and mechanical systems, as well as strong communication and problem-solving skills. Previous experience in a similar role is preferred.
📋 Key Responsibilities
✅ Execute scheduled maintenance and repairs on forklifts at customer locations in the Lodi and Piacenza areas
✅ Perform diagnostic and repair work on forklifts, focusing on electrical/electronic, mechanical, and hydraulic systems
✅ Improve fleet efficiency by identifying and addressing potential issues proactively
✅ Provide excellent customer service and support, ensuring client satisfaction
✅ Collaborate with the service team to ensure all client needs are met and KPIs are achieved
✅ Ensure all safety standards and procedures are followed
ASSUMPTION: This role requires a high level of technical proficiency and the ability to work independently and as part of a team.
🎯 Required Qualifications
Education: Technical diploma or qualification in electronics or mechanics
Experience: At least two years of relevant experience in a similar role
Required Skills:
- Strong knowledge of electrical, hydraulic, and mechanical systems
- Excellent problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Forklift license
- Knowledge of safety standards and procedures
Preferred Skills:
- Experience with specific forklift brands (e.g., Linde, STILL)
- Fluency in Italian and English
- Willingness to travel and work on-call
ASSUMPTION: Candidates with additional relevant certifications or experience in a related field may be given preference.
💰 Compensation & Benefits
Salary Range: €25,000 - €35,000 per year (based on experience and qualifications)
Benefits:
- Health insurance
- Pension plan
- Employee discounts on KION Group products and services
- Opportunities for professional development and career growth
Working Hours: Full-time, Monday to Friday, with on-call and overtime as required
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Italy. The actual salary may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Machinery Manufacturing, specifically focused on industrial trucks and related services and supply chain solutions
Company Size: 10,001+ employees, providing a large and diverse range of opportunities for career growth and development
Founded: 2006, with a history of growth and expansion in the intralogistics industry
Company Description:
- Leading manufacturer of forklift trucks and warehouse handling equipment in Europe
- Global presence in over 100 countries
- Offers a wide range of automated material handling solutions through its Dematic brand
Company Specialties:
- Industrial trucks
- Related services and supply chain solutions
- Automation and forklift
Company Website: http://www.kiongroup.com
ASSUMPTION: The KION Group is a large, international organization with a strong focus on innovation, quality, and customer satisfaction.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development within the company
Reporting Structure: The role reports to the Service Team Manager of the Milan branch
Work Arrangement: On-site, with regular travel to customer locations in the Lodi and Piacenza areas
Growth Opportunities:
- Advancement to a senior technician or team leader role
- Transition to a related role within the company, such as sales or customer support
- Opportunities for international assignments within the KION Group
ASSUMPTION: The KION Group offers numerous development opportunities in a globally active group, including the possibility of working at one of its locations abroad on a temporary basis.
🌍 Location & Work Environment
Office Type: On-site, with regular travel to customer locations
Office Location(s): San Giuliano Milanese (MI), Italy
Geographic Context:
- The role requires regular travel to customer locations in the Lodi and Piacenza areas
- The Milan area offers a vibrant and multicultural environment, with numerous opportunities for leisure and entertainment
- The region is well-connected by public transportation and major highways
Work Schedule: Full-time, Monday to Friday, with on-call and overtime as required
ASSUMPTION: The role may require occasional weekend or evening work to meet customer needs.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site technical interview and assessment
- Final interview with the hiring manager
Key Assessment Areas:
- Technical proficiency in electrical, hydraulic, and mechanical systems
- Problem-solving skills
- Communication and interpersonal skills
- Customer service orientation
Application Tips:
- Highlight relevant experience and qualifications in your resume and cover letter
- Prepare for technical questions related to forklift maintenance and repair
- Demonstrate your problem-solving skills and customer service orientation
- Research the KION Group and its products to show your interest and enthusiasm for the role
ATS Keywords: Forklift, Maintenance, Repair, Electrical, Hydraulic, Mechanical, Customer Service, Problem Solving, Teamwork
ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager or the company.
🛠️ Tools & Technologies
- Forklift diagnostic and repair tools
- Personal protective equipment (PPE)
- Company-provided vehicle and equipment
ASSUMPTION: The specific tools and technologies required for the role may vary depending on the customer and the equipment being serviced.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Collaboration
- Courage
- Excellence
Work Style:
- Team-oriented and collaborative
- Customer-focused and service-driven
- Innovative and forward-thinking
Self-Assessment Questions:
- Do you have a strong commitment to customer service and satisfaction?
- Are you able to work independently and as part of a team to achieve common goals?
- Do you have a proactive approach to problem-solving and continuous improvement?
ASSUMPTION: The KION Group values diversity and inclusion, and encourages applicants from all backgrounds to apply.
⚠️ Potential Challenges
- Occasional travel to customer locations in remote or difficult-to-reach areas
- Working in potentially hazardous environments, requiring strict adherence to safety protocols
- Meeting tight deadlines and customer expectations in a fast-paced and dynamic work environment
- Adapting to new technologies and tools as the industry evolves
ASSUMPTION: The KION Group provides comprehensive training and support to help employees overcome these challenges and succeed in their roles.
📈 Similar Roles Comparison
- Similar roles within the KION Group may have different reporting structures or work arrangements, depending on the specific needs of the customer or the company
- Other companies in the machinery manufacturing industry may have different compensation and benefit packages, as well as varying company cultures and values
- Candidates with experience in related roles, such as automotive or heavy machinery repair, may find the transition to this role relatively straightforward
ASSUMPTION: The specific requirements and expectations of similar roles may vary depending on the company and the industry.
📝 Sample Projects
- Performing a comprehensive diagnostic assessment of a forklift's electrical, hydraulic, and mechanical systems
- Developing and implementing a preventive maintenance plan for a customer's fleet of forklifts
- Training customer staff on proper forklift operation, maintenance, and safety procedures
ASSUMPTION: The specific projects and tasks assigned to the role may vary depending on the customer and the company's needs.
❓ Key Questions to Ask During Interview
- What are the most common challenges faced by technicians in this role?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the company ensure the safety and well-being of its employees in the workplace?
- What are the opportunities for international assignments within the KION Group?
ASSUMPTION: The interview process is an opportunity for candidates to learn more about the role, the company, and the industry, as well as to demonstrate their qualifications and fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and qualifications
- Prepare for technical and behavioral interview questions related to forklift maintenance, repair, and customer service
- Research the KION Group and its products to demonstrate your interest and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
