-temp- Customer Service Officer

📌 Core Information

🔹 Job Title: Temporary Customer Service Officer

🔹 Company: CMA CGM

🔹 Location: Remote (Location not specified)

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to meet unique customer needs
• Handling customer onboarding and support through digital platforms
• Partaking in setting up and building the current department
• Contributing to sustainable change within the maritime industry

ASSUMPTION: This job may involve temporary project-based responsibilities due to its temporary status and focus on departmental setup.

📋 Key Responsibilities

✅ Ensure all customer queries are responded to within agreed SLA & quality through collaboration.

✅ Prioritize customer requests based on query criticality.

✅ Analyze and dispatch queries to correct teams for efficient resolution.

✅ Alert and escalate recurring issues to the Regional Office Customer Care Manager.

✅ Monitor SLA compliance and maintain service levels per contract SOP.

✅ Manage cases based on a FIFO approach.

✅ Respond efficiently to customer inquiries and issues like shipment disruptions.

✅ Coordinate system modifications that affect customers.

✅ Collaborate with various departments to ensure coherent communication.

ASSUMPTION: Emphasis on effective coordination and rapid response indicates a customer-centric approach.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in similar customer service roles

Required Skills:

• Effective communication skills
• Great customer interfacing skills
• Professional demeanor and stress management

Preferred Skills:

• Experience in the maritime or logistics industry
• Knowledge of digital customer service platforms

ASSUMPTION: While specific education isn't mentioned, it is assumed a high school diploma or equivalent is required, typically expected in similar roles.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Not specified, typical benefits might include health insurance and paid time off
• Potential access to company-specific perks based on role and location
• Opportunities for professional development

Working Hours: 40 hours per week

ASSUMPTION: Compensation details are omitted, suggesting negotiation might occur based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain, and Storage

Company Size: 10,001+ employees, offering expansive global operations

Founded: 1978

Company Description:

• Global player in sea, land, air, and logistics solutions
• Serves 420 ports with a fleet of over 650 vessels
• Committed to energy transition and Net Zero Carbon by 2050

Company Specialties:

• Container Shipping
• Maritime and Logistics Solutions
• Media through CMA Media Group

Company Website: http://www.cma-cgm.com

ASSUMPTION: Company's large scale suggests robust resources and potential career growth opportunities within connected industries.

📊 Role Analysis

Career Level: Entry level

Reporting Structure: Likely reports to the Customer Service Manager

Work Arrangement: Primarily on-site with interactive team environments

Growth Opportunities:

• Potential to transition into permanent roles
• Opportunities in different departments due to large company size
• Exposure to industry-leading customer service operations

ASSUMPTION: Given the temporary nature, successful tenure might open paths to permanent roles.

🌍 Location & Work Environment

Office Type: Standard corporate office environment expected

Office Location(s): Likely based out of Rotterdam or other Netherlands locations

Geographic Context:

• Situated near major European transport hubs
• Access to key trade routes in Europe
• Proximity to other major CMA CGM operations

Work Schedule: Full-time, standard business hours expected

ASSUMPTION: The role involves considerable interaction with regional counterparts, likely requiring flexible hours to meet international collaboration needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening interview
• Skill assessment or scenario-based questions

Key Assessment Areas:

• Customer service capabilities
• Problem-solving skills
• Ability to manage stress and prioritize tasks

Application Tips:

• Showcase relevant customer service experience
• Demonstrate effective communication with examples
• Highlight flexibility and adaptability

ATS Keywords: Customer Service, Communication Skills, Case Management, Problem Solving, Relationship Building, Stress Management

ASSUMPTION: The application process is streamlined for efficiency. Emphasis on practical skills and scenario analysis suggests a focus on problem-solving during assessment.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) systems
• Digital communication platforms (e.g., chat, email)
• Industry-specific logistics software

ASSUMPTION: Utilization of standard CRM and communication tools is crucial for case management and stakeholder collaboration.

👔 Cultural Fit Considerations

Company Values:

• Boldness
• Imagination
• Exemplarity and Excellence

Work Style:

• Fast-paced, dynamic environment
• Team-oriented with a focus on collaboration
• Customer-focused and adaptable

Self-Assessment Questions:

• How do you handle high-pressure customer situations?
• Can you provide examples of effective teamwork?
• What strategies do you use for effective communication?

ASSUMPTION: A collaborative and flexible work style aligns employees with company goals centered on innovation and customer satisfaction.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries
• Managing complex logistical issues during service disruptions
• Adapting to fast-changing industry standards
• Meeting strict service level agreements

ASSUMPTION: The temporary nature of the job combined with the maritime industry's ever-evolving environment could present adaptation and workload management challenges.

📈 Similar Roles Comparison

• Customer Service roles in logistics demand rapid problem-solving.
• Similar roles often involve international collaboration.
• Positions require flexibility to adapt to technology and procedural changes.

ASSUMPTION: The described role aligns with other customer service roles in global shipping and logistics firms emphasizing adaptability and operational comprehension.

📝 Sample Projects

• Enhancing digital customer service interfaces
• Streamlining customer communication protocols
• Managing an initiative for improved SLA adherence

ASSUMPTION: The involvement in projects likely supports department reformation during the period of this temporary role.

❓ Key Questions to Ask During Interview

• What specific challenges does the team currently face?
• How does the company support temporary workers in skill development?
• Can you describe the onboarding process for this role?
• What communication tools does the team frequently use?
• How is success measured in this role?

ASSUMPTION: Questions should address role integration, support, and success metrics to clarify expectations and growth potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the CMA CGM careers page.
• Include a resume that highlights relevant customer service experience.
• Prepare for interviews focusing on communication and problem-solving.
• Verify working permit eligibility for the Netherlands if applicable.
• Engage with any pre-interview skill assessments provided.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.