UX Content Designer

📌 Core Information

🔹 Job Title: UX Content Designer

🔹 Company: Bank of New Zealand

🔹 Location: Auckland, New Zealand

🔹 Job Type: Full-time

🔹 Category: Design

🔹 Date Posted: June 30, 2025

🔹 Experience Level: Mid-level (2-5 years)

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Researching, designing, and implementing customer-centric content for digital channels
• Collaborating with UX Designers, Researchers, and Product Managers to create clear and accessible digital experiences
• Contributing to content guidelines, processes, and design systems
• Translating user research and analytics insights into content solutions
• Editing and collaborating on content with team members

ASSUMPTION: This role requires a strong focus on user-centered design, excellent communication skills, and the ability to work effectively with cross-functional teams.

📋 Key Responsibilities

✅ Research and design customer-centric content for digital channels, with a focus on internet banking platforms and mobile apps

✅ Collaborate with UX Designers, Researchers, Product Managers, and development teams to create clear and accessible digital experiences

✅ Contribute to content guidelines, processes, and design systems

✅ Translate user research and analytics insights into content solutions

✅ Edit and collaborate on content with team members

✅ Attend project planning meetings and discovery workshops with stakeholders and wider team members

ASSUMPTION: This role involves a mix of independent work and collaboration, requiring strong self-management skills and the ability to work effectively in a team.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communication Design, or a related discipline)

Experience: 2-5 years of experience in content design, UX writing, or a related role

Required Skills:

• Expertise in writing clear, concise micro-copy for digital channels
• Deep understanding of UX design and content principles, and best practices
• Excellent stakeholder communication and management skills
• Understanding of accessibility for digital channels
• Experience working with designers, researchers, and developers
• Passion for words and content strategy

Preferred Skills:

• Experience with content management systems (CMS)
• Knowledge of Agile methodologies
• Fluency in Te Reo Māori

ASSUMPTION: Candidates with a strong portfolio showcasing their content design skills and experience working on digital products will be highly competitive.

💰 Compensation & Benefits

Salary Range: NZD 75,000 - 90,000 per annum (Based on industry standards for mid-level UX content designers in Auckland)

Benefits:

• Flexible working arrangements
• Generous leave offering (up to six weeks' annual leave)
• Wellbeing support and initiatives

Working Hours: Full-time (40 hours per week), with flexible working arrangements available

ASSUMPTION: Salary range is estimated based on industry standards for mid-level UX content designers in Auckland. Actual salary may vary depending on the candidate's skills and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Banking

Company Size: Large (5,001-10,000 employees)

Founded: 1861

Company Description:

• Bank of New Zealand (BNZ) is a leading bank in New Zealand, offering a range of personal, business, and institutional banking services
• BNZ is committed to helping New Zealanders 'find a way' through innovative solutions and a customer-centric approach
• The bank employs over 5,000 people in New Zealand and has a strong focus on diversity, inclusion, and wellbeing

Company Specialties:

• Personal banking
• Business banking
• Institutional banking
• Private banking

Company Website: http://www.bnz.co.nz

ASSUMPTION: BNZ is a well-established bank with a strong reputation for innovation and customer focus. The company offers a range of benefits and opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: The UX Content Designer will report to the UX Content Director and work closely with UX Designers, Researchers, Product Managers, and development teams

Work Arrangement: Hybrid (on-site with flexible working arrangements)

Growth Opportunities:

• Potential to take on more responsibility and advance to a senior role within the UX Content team
• Opportunities to work on high-impact projects and contribute to the bank's digital transformation
• Chance to develop skills in related areas, such as UX research or design

ASSUMPTION: This role offers opportunities for career growth and development within the UX Content team and the broader organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): 80 Queen Street, Auckland, NZ

Geographic Context:

• Auckland is New Zealand's largest city, with a vibrant culture, diverse communities, and a strong job market
• The office is located in the CBD, with easy access to public transportation, shops, and cafes
• Auckland offers a range of housing options, from city apartments to suburban homes

Work Schedule: Full-time (40 hours per week), with flexible working arrangements available

ASSUMPTION: Auckland offers a dynamic and multicultural work environment, with a range of housing options and amenities to suit different lifestyles.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the hiring manager
• On-site interview with the UX Content team and other stakeholders
• Portfolio presentation and case study

Key Assessment Areas:

• Content design skills and portfolio
• Communication and collaboration skills
• Understanding of UX design principles and best practices
• Alignment with BNZ's values and culture

Application Tips:

• Tailor your resume and cover letter to highlight your relevant content design experience and skills
• Prepare a portfolio showcasing your best work, with a focus on digital content design
• Research BNZ's values and culture, and be prepared to discuss how your skills and experience align with the company's mission
• Prepare for case studies and portfolio presentations by practicing your presentation skills and refining your content design process

ATS Keywords: UX Content Design, Micro-Copy, Digital Channels, User Research, Stakeholder Communication, Accessibility, Content Strategy

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing candidates' content design skills, communication abilities, and cultural fit.

🛠️ Tools & Technologies

• Content management systems (CMS)
• Design tools (e.g., Sketch, Figma, Adobe XD)
• Collaboration tools (e.g., Slack, Microsoft Teams)
• Project management tools (e.g., Jira, Asana)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the team's preferences and the projects at hand.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Collaborative
• Innovative
• Respectful
• Accountable

Work Style:

• Collaborative and team-oriented
• Agile and adaptable
• Customer-centric
• Innovative and creative

Self-Assessment Questions:

• Do you have a passion for creating clear and accessible digital content?
• Are you comfortable working in a collaborative, agile environment?
• Do you thrive on helping customers find the information they need?

ASSUMPTION: BNZ values candidates who are customer-focused, collaborative, and innovative, with a strong commitment to creating clear and accessible digital content.

⚠️ Potential Challenges

• Working in a fast-paced, agile environment may require adaptability and quick decision-making
• Collaborating with cross-functional teams may present communication challenges that require strong stakeholder management skills
• Keeping up with the latest trends and best practices in UX content design may require continuous learning and development
• Balancing multiple projects and priorities may require strong time management and organizational skills

ASSUMPTION: These challenges can be overcome with strong communication, collaboration, and time management skills, as well as a commitment to continuous learning and development.

📈 Similar Roles Comparison

• Compared to other UX content designer roles, this position offers a competitive salary range and the opportunity to work for a well-established bank with a strong focus on innovation and customer experience
• In the banking industry, UX content designers play a crucial role in creating clear and accessible digital experiences for customers
• Career progression in this role may involve advancing to a senior role within the UX Content team or exploring opportunities in related areas, such as UX research or design

ASSUMPTION: This role offers competitive compensation and benefits, as well as opportunities for career growth and development within the UX Content team and the broader organization.

📝 Sample Projects

• Redesigning the user onboarding experience for BNZ's mobile banking app
• Creating clear and concise micro-copy for a new internet banking platform
• Developing a content style guide and tone of voice for BNZ's digital channels

ASSUMPTION: These sample projects illustrate the types of content design challenges and opportunities that may arise in this role, with a focus on creating clear and accessible digital experiences for customers.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how the UX Content team collaborates with other departments?
• How does BNZ support the professional development and growth of its UX Content team members?
• Can you provide examples of how BNZ's values and culture are reflected in the day-to-day work of the UX Content team?
• What are the most pressing content design challenges facing the UX Content team in the next year, and how will this role contribute to addressing them?
• How does BNZ approach accessibility in its digital channels, and what role will the UX Content Designer play in ensuring accessibility?

ASSUMPTION: These interview questions are designed to help candidates assess the fit of the role and the company, as well as to demonstrate their understanding of the content design challenges and opportunities that may arise in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant content design experience and skills
• Prepare a portfolio showcasing your best work, with a focus on digital content design
• Research BNZ's values and culture, and be prepared to discuss how your skills and experience align with the company's mission
• Prepare for case studies and portfolio presentations by practicing your presentation skills and refining your content design process
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.