📌 Core Information
🔹 Job Title: UX Writer Intern
🔹 Company: ShopBack
🔹 Location: Singapore
🔹 Job Type: On-site
🔹 Category: ✍️ Copywriting & Content Writing,👔 Marketing Internships & Entry-Level
🔹 Date Posted: Thu Apr 03 2025
🔹 Experience Level: 0-2
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Collaborating with designers, UX writers, and product managers to create delightful products and features
- Contributing ideas on messaging, information structure, and writing clear, concise, and considerate copy
- Supporting user research activities and maintaining the ShopBack content guide
ASSUMPTION: This role requires strong communication skills, a keen eye for detail, and the ability to work well within a team.
📋 Key Responsibilities
✅ Collaborate with designers, other UX writers, and product managers to design and build delightful products and features
✅ Contribute ideas on messaging, information structure, and write clear, concise, and considerate copy to guide ShopBack members in their interactions with ShopBack app, website, and browser extension
✅ Support user research activities like user interviews, surveys, usability testing, and synthesising data
✅ Maintain and contribute to existing ShopBack content guide, and advise marketing, campaign, and customer service teams on voice, tone, and style
ASSUMPTION: This role involves a mix of creative and analytical tasks, requiring both strong writing skills and an understanding of user research methods.
🎯 Required Qualifications
Education: Pursuing a degree in a relevant field (e.g., English, Communications, Marketing, or a related discipline)
Experience: None required, but relevant experience in UX writing, content strategy, or a similar role would be an asset
Required Skills:
- Excellent writing skills with a strong command of the English language
- Ability to understand and adapt to different user needs and contexts
- Strong problem-solving skills and a user-centered mindset
- Familiarity with user research methods and tools
Preferred Skills:
- Experience with content management systems (CMS) or design tools
- Fluency in additional languages
- Basic knowledge of HTML and CSS
ASSUMPTION: While a degree is preferred, relevant experience and a strong portfolio can make up for lack of formal education.
💰 Compensation & Benefits
Salary Range: SGD 2,500 - 3,500 per month (Estimated based on industry standards for internships in Singapore)
Benefits:
- Competitive compensation based on performance
- Candid, open, and collaborative culture with regular feedback
- Flow Day Thursday (1-day a week, optional to work from home or office)
Working Hours: Full-time (40 hours per week), with flexible working hours
ASSUMPTION: The salary range is estimated based on industry standards for internships in Singapore, as the original job listing did not provide specific salary information.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Shopping Rewards Platform
Company Size: Medium (501-1,000 employees) - Offers a dynamic and collaborative work environment
Founded: 2014 - ShopBack started as a brainstorming session between co-founders Henry and Joel
Company Description:
- ShopBack is a leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets
- With 20,000+ partners and over half a million transactions daily, ShopBack is redefining the way the world shops
- ShopBack's mission is to revolutionize shopping by helping advertisers market more cost-effectively and making every purchase more rewarding for shoppers
Company Specialties:
- E-commerce and Online Marketing
- Cashback and Rewards
- Discovery Shopping and Smart Solutions
- FinTech and Payment Solutions
Company Website: http://corporate.shopback.com
ASSUMPTION: ShopBack's focus on user experience and rewards makes it an attractive company for UX writers looking to make an impact in the e-commerce industry.
📊 Role Analysis
Career Level: Entry-level (Internship)
Reporting Structure: This role reports directly to the UX Writing Manager and works closely with designers, product managers, and other UX writers
Work Arrangement: On-site, with flexible working hours and the option to work from home one day a week (Flow Day Thursday)
Growth Opportunities:
- Potential full-time employment after the internship
- Opportunities to work on various products and features across different markets
- Exposure to a wide range of stakeholders, including designers, product managers, and marketing teams
ASSUMPTION: This internship offers a unique opportunity for personal and professional growth within a dynamic and innovative company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with a focus on employee well-being
Office Location(s): 65 Pasir Panjang Road, Singapore 118506
Geographic Context:
- Singapore is a multicultural city-state and island country in Southeast Asia
- ShopBack's office is located in the One North business park, offering easy access to amenities and public transportation
- The office environment is vibrant and multicultural, reflecting Singapore's diverse population
Work Schedule: Full-time (40 hours per week), with flexible working hours and the option to work from home one day a week
ASSUMPTION: The office environment at ShopBack is designed to foster collaboration and creativity, making it an ideal space for UX writers to thrive.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call interview with the UX Writing Manager
- In-person or virtual interview with the UX Writing team and other stakeholders
- Final decision and offer
Key Assessment Areas:
- Writing skills and ability to adapt to different user needs
- Problem-solving skills and user-centered mindset
- Familiarity with user research methods and tools
- Cultural fit and alignment with ShopBack's values
Application Tips:
- Tailor your resume and cover letter to highlight your writing skills, user research experience, and passion for UX
- Include a portfolio of your best work, demonstrating your range and versatility as a writer
- Prepare for behavioral and scenario-based interview questions that assess your problem-solving skills and user-centered mindset
ATS Keywords: UX Writing, User Research, Content Strategy, Problem Solving, Collaboration, E-commerce Interest, Adaptability
ASSUMPTION: The application process at ShopBack is designed to assess both your technical skills and cultural fit, ensuring that you are well-suited to the role and the company's values.
🛠️ Tools & Technologies
- Content management systems (CMS) such as WordPress or Adobe Experience Manager
- Design tools like Sketch, Figma, or Adobe XD
- User research tools like UserInterviews, UsabilityHub, or Google Forms
- Project management tools like Asana, Trello, or Jira
ASSUMPTION: Familiarity with these tools is not required but would be an asset, as ShopBack uses them to streamline its design and content creation processes.
👔 Cultural Fit Considerations
Company Values:
- Grit - Tackle all challenges head-on, working together to solve problems and achieve success
- Hunger - Value hard work and have relentless drive
- Speed - Move fast and have a bias for action, all to deliver maximum impact
- Impact - Focus on results, always aiming for the best possible outcomes and timelines
- Growth - Embrace a growth mindset, constantly striving to learn, improve, and excel in roles
Work Style:
- Collaborative and team-oriented, with a focus on shared success
- Dynamic and fast-paced, with a bias for action and a focus on delivering results
- Open and candid, with a culture of regular feedback and continuous improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment where you can make a real impact on products and users?
- Are you comfortable working with diverse teams and stakeholders to achieve shared goals?
- Do you embrace a growth mindset and actively seek opportunities to learn and improve?
ASSUMPTION: ShopBack's values and work style emphasize collaboration, continuous improvement, and a bias for action, making it an ideal fit for driven and adaptable individuals.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced environment
- Adapting to different user needs and contexts across various markets and products
- Balancing creative and analytical tasks, requiring both strong writing skills and an understanding of user research methods
- Working with diverse teams and stakeholders, each with their own priorities and perspectives
ASSUMPTION: These challenges are inherent to the role and the dynamic, fast-paced environment at ShopBack, but they also present opportunities for growth and learning.
📈 Similar Roles Comparison
- UX Writer vs. Content Strategist: While both roles focus on creating clear and engaging content, UX writers typically have a stronger focus on user-centered design and user research, while content strategists may have a broader scope that includes content audits, content modeling, and content governance
- UX Writer vs. Copywriter: UX writers focus on creating clear and concise content that guides users within a product or service, while copywriters may create content for marketing materials, advertising campaigns, or other external communications
- UX Writer Intern vs. Full-Time UX Writer: As an intern, you may have more limited responsibilities and less autonomy, but you will also have the opportunity to learn and grow within the role and the company
ASSUMPTION: Understanding the differences between related roles and career stages can help you make informed decisions about your career path and expectations for this internship.
📝 Sample Projects
- Redesigning the onboarding flow for the ShopBack mobile app to improve user engagement and retention
- Conducting user research to understand the needs and preferences of ShopBack's diverse user base, and using those insights to inform content strategy
- Collaborating with designers and product managers to create clear and concise in-app messaging that guides users through new features and updates
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available to UX writers at ShopBack, from user research and content strategy to collaboration with designers and product managers.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in the life of a UX writer at ShopBack?
- How does the UX Writing team collaborate with other departments, such as Design and Product Management?
- What opportunities are there for growth and development within the UX Writing team and the company as a whole?
- How does ShopBack support work-life balance for its employees?
- Can you provide an example of a recent UX Writing project and the challenges and successes associated with it?
ASSUMPTION: Asking thoughtful and relevant questions during the interview process can help you better understand the role, the team, and the company, and demonstrate your interest and engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your writing skills, user research experience, and passion for UX
- Include a portfolio of your best work, demonstrating your range and versatility as a writer
- Prepare for behavioral and scenario-based interview questions that assess your problem-solving skills and user-centered mindset
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
