🔹 Job Title: VIP Brand Team Lead
🔹 Company: Growe
🔹 Location: Anywhere
🔹 Job Type: On-site, Full-time
🔹 Category: Business Consulting and Services
🔹 Date Posted: June 6, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a balance of strategic planning, operational execution, and stakeholder management. It is ideal for someone with a proven track record in VIP hospitality, event management, or a related field.
✅ Developing and executing a comprehensive hospitality program tailored for VIP users, including gifting, travel experiences, luxury events, and private tournaments
✅ Working closely with VIP Managers and CRM teams to identify eligible VIP clients for hospitality offerings, ensuring all experiences align with brand values, legal regulations, and responsible gambling policies
✅ Planning, coordinating, and managing VIP events, overseeing event logistics, budgeting, vendor negotiations, and partner relations
✅ Building and maintaining relationships with hospitality, luxury goods, and service providers, negotiating preferential rates and premium services for VIP clientele, and ensuring high-quality delivery from third-party providers
✅ Managing and mentoring a small team of hospitality coordinators and event specialists, providing leadership in project planning, task delegation, and performance monitoring, collaborating closely with other internal departments
✅ Managing hospitality budgets and reporting on ROI for all VIP experiences, monitoring spending, cost-effectiveness, and value generation from hospitality activities, and providing regular reports to management with clear KPIs and performance tracking
✅ Collecting and analyzing feedback from VIP customers to refine and optimize hospitality offerings, identifying trends, preferences, and market opportunities for future experiences, and implementing continuous improvement processes to enhance VIP satisfaction
✅ Ensuring all hospitality activities fully comply with responsible gambling guidelines and regional legal regulations, and coordinating closely with Compliance, AML, and Responsible Gambling teams
ASSUMPTION: This role requires strong project management, multitasking, and leadership skills. The ideal candidate will be able to balance multiple priorities and make strategic decisions under pressure.
Education: Bachelor's degree in Hospitality Management, Event Management, or a related field (or equivalent experience)
Experience: Minimum 3 years of experience in VIP hospitality, luxury customer service, or event management (preferably in iGaming, or luxury sectors)
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with experience in the iGaming industry or working with VIP clients will have a significant advantage in this role.
Salary Range: $70,000 - $90,000 per year (based on experience and industry standards for similar roles in the iGaming sector)
Benefits:
Working Hours: Full-time, 40 hours per week, with flexibility for event scheduling and VIP client needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the iGaming sector. The actual salary may vary depending on the candidate's experience and qualifications.
Industry: Growe is a business consulting and services company specializing in ERP, enterprise software, technology, SaaS, and cloud solutions. They support organizations by solving business challenges with talent solutions.
Company Size: Growe is a small company with 11-50 employees, which may offer a more intimate work environment and opportunities for growth.
Founded: Growe was founded with a vision to shape the future of businesses by connecting top talent with organizations committed to driving innovation.
Company Description:
Company Specialties:
Company Website: www.growe-global.com
ASSUMPTION: As a small company, Growe may offer a more agile and entrepreneurial work environment, with opportunities for employees to have a significant impact on the organization's growth and success.
Career Level: This role is a mid-level management position, reporting directly to the Head of VIP Brand.
Reporting Structure: The VIP Brand Team Lead will manage a small team of hospitality coordinators and event specialists, collaborating closely with other internal departments such as VIP CRM, Compliance, Marketing, Legal, and Risk.
Work Arrangement: This role is on-site, with flexibility for event scheduling and VIP client needs. The work arrangement may include occasional travel for events and client meetings.
Growth Opportunities:
ASSUMPTION: Given Growe's focus on driving innovation and empowering businesses, this role may present unique opportunities for professional development and career advancement.
Office Type: Growe's headquarters is located in New York, NY, with a small team size of 11-50 employees. The work environment is likely to be collaborative and supportive, with a strong focus on teamwork and mutual success.
Office Location(s): 307 W 38th St, 16th Floor, New York, NY 10018, US
Geographic Context:
Work Schedule: The work schedule for this role is full-time, with flexibility for event scheduling and VIP client needs. The role may require working evenings and weekends for events and client meetings.
ASSUMPTION: The work environment at Growe is likely to be fast-paced and demanding, with a strong focus on delivering exceptional service to VIP clients. Candidates should be prepared to work flexible hours and manage multiple priorities effectively.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: VIP hospitality, luxury customer service, event management, project management, budget management, vendor negotiation, communication skills, interpersonal skills, attention to detail, organizational abilities, cultural awareness, problem-solving skills, crisis management skills
ASSUMPTION: As a small company, Growe may have a more personalized and streamlined application process. Candidates should be prepared to demonstrate their fit for the company culture and their ability to contribute to the organization's success.
ASSUMPTION: The specific tools and technologies used by Growe may vary depending on the company's internal processes and preferences. Candidates should be comfortable learning and adapting to new software as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: As a small company, Growe places a strong emphasis on cultural fit and team dynamics. Candidates should be prepared to demonstrate their alignment with the company's values and work style during the interview process.
ASSUMPTION: Given the nature of the role and the industry, candidates should be prepared to face challenges and adapt to changes as needed. Strong problem-solving and crisis management skills will be essential for success in this position.
ASSUMPTION: Candidates should consider the unique aspects of this role and its potential for career growth and development within the iGaming industry when comparing it to similar positions in other sectors.
ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and tasks that the VIP Brand Team Lead may be expected to perform in this role. The actual projects and priorities may vary depending on the company's needs and the candidate's specific skills and experiences.
ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company culture. Candidates should tailor their questions to the specific aspects of the role and the organization that are most important to them.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.