📌 Core Information
🔹 Job Title: VIP Customer Communications Executive (Regulatory)
🔹 Company: eDreams ODIGEO
🔹 Location: Barcelona, Spain
🔹 Job Type: Hybrid
🔹 Category: Customer Service
🔹 Date Posted: May 19, 2025
🔹 Experience Level: Entry Level
🔹 Remote Status: On-site with Hybrid option
🚀 Job Overview
Key aspects of this role include:
- Managing legal customer complaints and regulatory cases
- Collaborating with Legal Counsels to ensure excellent service
- Supporting VIP tasks and projects
- Analyzing and reporting on initiative results
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work under pressure. It is ideal for a candidate with a background in tourism and familiarity with CRM tools.
📋 Key Responsibilities
✅ Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases
✅ Manage data protection consumer rights cases
✅ Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service
✅ Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members
✅ Support VIP Communications projects by collaborating with the team members when required
✅ Measure, analyze, and report on the results of initiatives
ASSUMPTION: The role involves handling sensitive customer information and requires a high level of discretion and professionalism.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field
Experience: 0-2 years of experience in a similar role
Required Skills:
- Excellent writing and communication skills in French (native level)
- Background in Tourism
- Used to work with CRM tools
- Ability to work with G-suite
- Proficient level of English
Preferred Skills:
- Experience in legal case management, tourism-related (GDPR, tourism, and consumer regulations)
- Other languages (German, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, and/or Galician)
- Experience in PR, media relations, VIP management, and/or Social Media management
- Experience in handling VIP accounts and/or sensitive customer complaints
- GDS Amadeus and/or Galileo knowledge
- Proven successes in both traditional and interactive claims channels
ASSUMPTION: While not explicitly stated, a strong understanding of consumer and data protection regulations is essential for this role.
💰 Compensation & Benefits
Salary Range: €24,000 - €30,000 per year (AI estimate based on industry standards for entry-level roles in Barcelona)
Benefits:
- Competitive salary and benefits package
- Flexible benefits
- Performance-based bonuses
- Birthday day off
- Discounts and partnerships
- Relocation support
- Equipment choice and free equipment after 3 years
- Free Coursera access
- Soft skills workshops
- Tech training
- Leadership development
- Personalized career paths
- eVOLVE Program
- Hybrid home-office model
- After-work events
- Free fruit, coffee, and tea at offices
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Online Travel Agency (OTA)
Company Size: Large (1,001-5,000 employees)
Founded: 2000
Company Description:
- eDreams ODIGEO is the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe
- Serves millions of customers every year across 44 markets under its four renowned online travel agency brands
- Listed on the Spanish Stock Market and works with nearly 700 airlines
- Launched Prime, the first subscription product in the travel sector with over 7 million members
Company Specialties:
- travel
- car rental
- vacation packages
- travel insurance
- Prime
- AI
- Technology
- Innovation
- Diversity
- java
- react
- flights
- ux & ui
- travel agency
- ota
- and internet
Company Website: eDreams ODIGEO Careers
ASSUMPTION: eDreams ODIGEO is a well-established company in the online travel industry, offering a wide range of benefits and opportunities for career growth.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: Reports directly to the VIP Customer Communications Team Lead
Work Arrangement: Hybrid (2-3 days per week in the office)
Growth Opportunities:
- Potential career progression within the VIP Communications team or other departments
- possibility to work on cross-functional projects and gain exposure to various aspects of the business
- Opportunities to develop skills and advance in the company's eVOLVE Program
ASSUMPTION: This role offers a unique opportunity to gain experience in multiple business areas and contribute to the company's growth.
🌍 Location & Work Environment
Office Type: Hybrid (combination of on-site and remote work)
Office Location(s): Barcelona, Spain
Geographic Context:
- Barcelona is the second-largest city in Spain, with a vibrant culture, rich history, and a thriving tech industry
- The city is well-connected by public transportation and has a mild Mediterranean climate
- Barcelona is known for its unique architecture, beautiful beaches, and delicious food
Work Schedule: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: Barcelona offers a high quality of life, with a mix of urban and coastal living, and a dynamic work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager
- Final decision and offer
Key Assessment Areas:
- Communication skills, both written and verbal
- Problem-solving abilities
- Cultural fit and alignment with company values
- Technical skills related to CRM tools and G-suite
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your communication skills, problem-solving abilities, and cultural fit
- Research the company and the role to demonstrate your enthusiasm and understanding
- Follow up after the interview to express your appreciation and reiterate your interest
ATS Keywords: CRM, G-suite, customer complaints, regulatory cases, legal vocabulary, French, English, tourism, VIP management
ASSUMPTION: The application process at eDreams ODIGEO is competitive, and candidates should be prepared to demonstrate their skills and qualifications throughout the interview process.
🛠️ Tools & Technologies
- CRM tools (e.g., Salesforce, Zendesk)
- G-suite (Google Workspace)
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with CRM tools, G-suite, and other relevant software is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Data-driven
- Diverse and inclusive
Work Style:
- Agile and dynamic
- Results-oriented
- Team-focused
- Adaptable and resilient
- Continuously learning and improving
Self-Assessment Questions:
- Do you have excellent communication skills in French and English?
- Are you comfortable working with legal vocabulary and CRM tools?
- Can you thrive in a fast-paced, dynamic work environment?
- Do you have a strong sense of judgement, tact, and diplomacy?
- Are you comfortable working under pressure and prioritizing tasks?
ASSUMPTION: eDreams ODIGEO values candidates who are customer-focused, innovative, collaborative, and adaptable, with a strong work ethic and a passion for learning.
⚠️ Potential Challenges
- Handling sensitive customer information and maintaining confidentiality
- Managing a high volume of customer complaints and regulatory cases
- Working under pressure and meeting tight deadlines
- Navigating a large, dynamic organization with multiple departments and teams
- Adapting to changes in priorities and workflows
ASSUMPTION: These challenges can be overcome with strong communication skills, attention to detail, and a proactive, solutions-oriented mindset.
📈 Similar Roles Comparison
- This role is similar to Customer Service Representatives, Customer Experience Specialists, and Customer Success Managers, but with a focus on regulatory cases and VIP management
- eDreams ODIGEO's size and global presence offer more opportunities for career growth and development compared to smaller OTA companies
- This role may have more responsibility and autonomy than entry-level positions in larger corporations, offering a unique opportunity for professional growth
ASSUMPTION: This role offers a unique blend of customer service, regulatory compliance, and VIP management, with opportunities for career advancement in a large, global organization.
📝 Sample Projects
- Managing a high-profile customer complaint or regulatory case
- Collaborating with Legal Counsels to resolve a complex customer issue
- Supporting a VIP Communications project, such as a high-profile event or campaign
- Analyzing and reporting on the results of a customer satisfaction initiative
ASSUMPTION: These projects demonstrate the candidate's ability to handle complex customer issues, collaborate effectively, and analyze data to drive improvement.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the broader VIP Communications team and the company's overall strategy?
- What opportunities are there for professional growth and development within the team and the company?
- How does the company support work-life balance, especially for hybrid and remote workers?
- What are the most important qualities and skills for success in this role, according to the hiring manager?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and the company, and helps you make an informed decision about your career.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on communication skills, problem-solving abilities, and cultural fit
- Prepare examples of your communication skills, problem-solving abilities, and cultural fit to discuss during the interview
- Research the company and the role to demonstrate your enthusiasm and understanding
- Follow up after the interview to express your appreciation and reiterate your interest
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
