VP, Customer Growth

📌 Core Information

🔹 Job Title: VP, Customer Growth

🔹 Company: Blackpoint Cyber

🔹 Location: United States (Remote)

🔹 Job Type: Full-Time

🔹 Category: Cybersecurity

🔹 Date Posted: August 7, 2025

🔹 Experience Level: 7+ years (2+ years in leadership)

🔹 Remote Status: Yes

🚀 Job Overview

Key aspects of this role include:

• Leading post-sale customer lifecycle for Account Management and Client Success
• Driving customer satisfaction, retention, expansion, and adoption
• Collaborating cross-functionally with GTM, Product, Tech Support, and SOC teams
• Fostering a customer-centric culture and championing the voice of the customer

ASSUMPTION: This role requires a strategic and hands-on leader with a proven track record in customer success, account management, or a related field. Experience in cybersecurity or MSP-focused environments is preferred.

📋 Key Responsibilities

✅ Lead, motivate, and scale the Client Success and Account Management teams

✅ Establish key strategies to drive renewal rate improvements and upsell/cross-sell opportunities

✅ Build strong relationships with key customers and serve as an escalation point for complex issues

✅ Conduct regular 1:1s with team members to review book of business health and identify potential bottlenecks

✅ Drive Quarterly Business Reviews (QBRs) and executive engagement with strategic accounts

✅ Collaborate with various teams to enhance the customer experience and influence product roadmap

✅ Work with RevOps and finance teams to provide weekly, monthly, quarterly, and annual forecasts

✅ Define and track KPIs around product adoption, customer expansion, gross and net retention, and customer health

✅ Ensure seamless onboarding, ongoing training, and support processes are in place

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong leadership, communication, and analytical skills.

🎯 Required Qualifications

Education: Bachelor's degree required; MBA preferred but not required

Experience: 7+ years in a customer or client-facing role, including 2+ years in a leadership role

Required Skills:

• Proven ability to drive cross-functional initiatives and deliver measurable outcomes
• Excellent leadership qualities to motivate and collaborate while holding teams accountable
• Strong communication, relationship-building, and executive presence skills
• Analytical mindset with experience in metrics-driven performance and behavioral management
• Experience with churn prediction, onboarding SLAs, customer health scoring, and revenue forecasting

Preferred Skills:

• Experience in investment banking, consulting, or investing at an Associate or Engagement Manager level or higher
• Experience in cybersecurity or MSP-focused environments

ASSUMPTION: Candidates with a strong background in customer success, account management, or a related field, along with relevant experience in leadership and analytics, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: $226,500 - $250,000 (based on experience and industry standards for a VP-level role in cybersecurity)

Benefits:

• Competitive Health, Vision, Dental, and Life Insurance plans
• Robust 401k plan
• Discretionary Time Off
• Other minor perks

Working Hours: Full-time (40 hours per week) with flexibility for remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for a VP-level role in cybersecurity. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Cybersecurity (Computer and Network Security)

Company Size: 51-200 employees (Mid-size)

Founded: 2014

Company Description:

• Blackpoint Cyber is a technology-driven cybersecurity company headquartered in Denver, Colorado
• Founded by former U.S. Department of Defense and intelligence security experts
• Provides proactive, nation-state-grade cybersecurity to organizations worldwide

Company Specialties:

• Managed Detection, Response, and Remediation (MDR) services
• Proprietary technology and active Security Operations Center (SOC)
• Real-time threat elimination and risk mitigation capabilities
• Empowering Managed Service Providers (MSPs) to safeguard their clients

Company Website: blackpointcyber.com

ASSUMPTION: Blackpoint Cyber is a mid-size company with a strong focus on technology-driven cybersecurity solutions. Their expertise in managed detection and response services sets them apart in the industry.

📊 Role Analysis

Career Level: Executive (VP-level)

Reporting Structure: This role will oversee the Client Success and Account Management teams and collaborate with various departments, including GTM, Product, Tech Support, and SOC

Work Arrangement: Full-time, remote work with flexibility for on-site collaboration as needed

Growth Opportunities:

• Potential to scale and grow the Client Success and Account Management teams
• Opportunity to influence product roadmap and enhance the customer experience
• Possibility to advance within the organization as the company continues to grow

ASSUMPTION: This role offers significant growth opportunities, both in terms of team expansion and personal career development, as Blackpoint Cyber continues to grow and succeed in the cybersecurity market.

🌍 Location & Work Environment

Office Type: Remote (with flexibility for on-site collaboration as needed)

Office Location(s): United States (with a headquarters in Denver, Colorado)

Geographic Context:

• Blackpoint Cyber is headquartered in Denver, Colorado, with a remote workforce across the United States
• The company serves customers worldwide, providing a global perspective on cybersecurity trends and threats
• The remote work environment offers flexibility and the opportunity to work from various locations

Work Schedule: Full-time (40 hours per week) with flexibility for remote work

ASSUMPTION: The remote work environment at Blackpoint Cyber offers flexibility and the opportunity to work from various locations within the United States, fostering a diverse and inclusive work culture.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess cultural fit and basic qualifications
• Behavioral and situational interviews to evaluate leadership, communication, and analytical skills
• Case study or project presentation to demonstrate problem-solving and strategic thinking
• Final interviews with key stakeholders, including the CEO or other executive team members

Key Assessment Areas:

• Leadership and team management skills
• Communication and relationship-building abilities
• Analytical mindset and metrics-driven approach
• Strategic thinking and problem-solving skills
• Alignment with Blackpoint Cyber's mission, values, and company culture

Application Tips:

• Highlight relevant experience in customer success, account management, or a related field
• Demonstrate a strong track record of driving measurable outcomes and improving customer satisfaction
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
• Prepare for behavioral and situational interview questions by reflecting on past experiences and accomplishments

ATS Keywords: Customer Growth, Account Management, Client Success, Leadership, Communication, Relationship Building, Analytical Skills, Metrics-Driven Performance, Cross-Functional Collaboration, Customer-Centric Culture, Revenue Forecasting, Onboarding, Training, Customer Health Scoring, Churn Prediction

ASSUMPTION: The interview process at Blackpoint Cyber is designed to assess candidates' leadership, communication, and analytical skills, as well as their alignment with the company's mission and values. Preparation and research are key to success in the application process.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
• Data analysis and visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: The specific tools and technologies used at Blackpoint Cyber may vary depending on the role and team requirements. Familiarity with common customer success, account management, and analytics tools is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Adaptable

Work Style:

• Results-driven
• Data-informed
• Strategic
• Collaborative
• Adaptable

Self-Assessment Questions:

• Do you have a proven track record of driving measurable outcomes in customer success or account management?
• Are you comfortable working in a remote, collaborative environment with a strong focus on data and metrics?
• Do you thrive in a fast-paced, dynamic work environment and embrace change and adaptability?

ASSUMPTION: Blackpoint Cyber values a customer-centric, innovative, and collaborative work environment. Candidates who align with these values and demonstrate a strong work ethic, strategic mindset, and adaptability will be well-suited for this role.

⚠️ Potential Challenges

• Managing a remote team and fostering a strong, cohesive culture
• Balancing strategic planning and day-to-day tactical execution
• Navigating a fast-paced, dynamic work environment with evolving priorities and responsibilities
• Adapting to a growing and changing organization, with new teams and initiatives emerging regularly

ASSUMPTION: The remote work environment and fast-paced nature of Blackpoint Cyber's growth present unique challenges that require strong leadership, communication, and adaptability skills.

📈 Similar Roles Comparison

• VP, Customer Success vs. VP, Customer Growth: While both roles focus on driving customer satisfaction and retention, the VP, Customer Growth role at Blackpoint Cyber has a broader scope, including account management and strategic planning
• Cybersecurity vs. Other Industries: Blackpoint Cyber's focus on cybersecurity provides unique challenges and opportunities, requiring candidates with relevant industry knowledge and experience
• Mid-size Company vs. Enterprise: Blackpoint Cyber's mid-size structure offers a more agile and collaborative work environment, with opportunities for greater influence and impact on the organization's growth and success

ASSUMPTION: The VP, Customer Growth role at Blackpoint Cyber is unique in its scope and focus, requiring candidates with a strong background in customer success, account management, or a related field, as well as relevant experience in cybersecurity and a mid-size company environment.

📝 Sample Projects

• Developing and implementing a customer health scoring model to predict churn and identify at-risk accounts
• Collaborating with the product team to enhance the customer onboarding experience and improve adoption rates
• Conducting a comprehensive review of the account management process and making data-driven recommendations for improvement

ASSUMPTION: These sample projects illustrate the strategic, data-driven, and collaborative nature of the VP, Customer Growth role at Blackpoint Cyber, requiring candidates with strong analytical, communication, and leadership skills.

❓ Key Questions to Ask During Interview

• How does Blackpoint Cyber support the professional development and growth of its employees?
• Can you describe the company's approach to fostering a customer-centric culture, and how does this role contribute to that effort?
• How does Blackpoint Cyber measure and track the success of its customer growth initiatives, and how will this role influence those metrics?
• What are the biggest challenges facing the Client Success and Account Management teams, and how can this role address them?
• How does Blackpoint Cyber collaborate with its customers to ensure their long-term success and satisfaction?

ASSUMPTION: These key questions help candidates better understand Blackpoint Cyber's company culture, growth strategies, and approach to customer success, enabling them to assess the fit and potential impact of the VP, Customer Growth role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: Blackpoint Cyber Job Application
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for behavioral and situational interview questions by reflecting on past experiences and accomplishments
• Research Blackpoint Cyber's company culture, mission, and values to demonstrate your alignment and enthusiasm for the role
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.