📌 Core Information
🔹 Job Title: VP, Security Communications & Trust
🔹 Company: Blue Yonder
🔹 Location: Remote (Dallas, TX)
🔹 Job Type: Full-Time
🔹 Category: Security & Compliance
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote Solely
🚀 Job Overview
Key aspects of this role include:
- Serving as the bridge between technical incident response and customer success during cybersecurity incidents.
- Defining and executing the global security communications strategy, ensuring a trusted, transparent voice across all incident response scenarios.
- Leading a cross-functional task force to deliver aligned, high-integrity messaging and serving as the senior escalation point during cyber incidents.
- Championing a culture of trust and transparency through thought leadership, media engagement, and industry events.
ASSUMPTION: This role requires a high level of strategic thinking, exceptional communication skills, and the ability to thrive under pressure.
📋 Key Responsibilities
✅ Lead the global security communications strategy and manage communications during cybersecurity incidents.
✅ Collaborate with cross-functional teams to ensure aligned messaging and maintain customer trust.
✅ Define and maintain communications playbooks for a range of cyber events.
✅ Serve as the senior escalation point during cyber incidents and for trust-related inquiries.
✅ Design and lead crisis communication simulations and tabletop exercises to gain alignment and validate readiness.
✅ Establish and track KPIs to measure incident communications effectiveness, customer sentiment, and internal security awareness.
✅ Coach and upskill internal stakeholders on security communications protocols and best practices.
✅ Champion a culture of trust and transparency through thought leadership, media engagement, and industry events.
✅ Shape narratives that highlight the company's customer obsession and commitment to security and privacy.
ASSUMPTION: This role involves a high degree of collaboration, influencing executives and cross-functional teams, and managing high-severity security incidents.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Cybersecurity, Risk Management, or a related field.
Experience: 10+ years of experience in cybersecurity, crisis communications, or corporate incident response, including 3-5 years in a senior leadership role.
Required Skills:
- Deep understanding of the cyber threat landscape, incident response lifecycle, and security operations.
- Exceptional ability to craft and edit empathic, accurate, and clear messages under pressure.
- Experience influencing executives and cross-functional teams in complex organizations.
- Familiarity with regulatory frameworks (e.g., NIST, ISO 27001, GDPR, PrivacyMark, DORA).
Preferred Skills:
- Advanced degree (e.g., MBA, Master’s in Cybersecurity or Strategic Communications).
- Experience in highly regulated industries (e.g., Healthcare, Fintech, SaaS).
ASSUMPTION: Strong communication skills, both written and verbal, are crucial for success in this role. Additionally, experience in a similar role or industry is highly preferred.
💰 Compensation & Benefits
Salary Range: $212,361.09 - $275,639.00 USD per year
Benefits:
- Comprehensive Medical, Dental, and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- Legal Plans, Accident and Hospital Indemnity, Pet Insurance
Working Hours: Full-time, remote work with flexible hours
ASSUMPTION: The salary range provided is based on current national data and may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses, and other relevant factors.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, focusing on supply chain management and optimization.
Company Size: 5,001-10,000 employees, providing ample opportunities for collaboration and growth.
Founded: Not specified, but established as a leader in its industry.
Company Description:
- Blue Yonder is the world leader in digital supply chain transformation.
- Retailers, manufacturers, and logistics service providers worldwide rely on Blue Yonder to optimize and accelerate their supply chain from planning through fulfillment, delivery, and returns.
- Blue Yonder's AI-driven supply chain platform and multi-enterprise, multi-tier network enable more accurate forecasting and dynamic management of capacity, inventory, and transport.
Company Specialties:
- Demand Forecast & Replenishment
- Price Optimization
- Artificial Intelligence
- Retail
- Learning Solutions
- Warehouse Management
- Transportation Management
- Supply Chain Planning
- Category Management
- and Order Management
Company Website: blueyonder.com
ASSUMPTION: Blue Yonder's extensive experience and expertise in supply chain management make it an attractive employer for professionals seeking to grow in this field.
📊 Role Analysis
Career Level: Executive level, reporting directly to the CISO.
Reporting Structure: This role will lead a cross-functional task force and collaborate with various teams, including Legal, Privacy, Public Relations, Customer Success, Support, Sales, and Regulatory Affairs.
Work Arrangement: Remote solely, with the option to work from the Dallas, TX office.
Growth Opportunities:
- Potential to advance to a C-level position within the security or communications department.
- Chance to gain experience in a high-visibility, strategic role within a global organization.
- Opportunity to shape the company's voice in security and build trust with customers and stakeholders.
ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a substantial impact on the company's security communications strategy.
🌍 Location & Work Environment
Office Type: Remote, with the option to work from the Dallas, TX office.
Office Location(s): 15059 N Scottsdale Rd, Suite 400, Scottsdale, AZ 85254 (headquarters), and various global offices.
Geographic Context:
- Dallas, TX offers a diverse and dynamic job market, with numerous opportunities in the technology and supply chain industries.
- The city is known for its vibrant culture, affordable cost of living, and no state income tax.
- Blue Yonder's global presence provides opportunities for international travel and collaboration.
Work Schedule: Full-time, remote work with flexible hours, allowing for a healthy work-life balance.
ASSUMPTION: The remote work arrangement and flexible hours provide candidates with the opportunity to balance their personal and professional lives effectively.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission.
- Phone or video screening with the HR department.
- In-depth phone or video interview with the hiring manager and/or team members.
- Final interview with the CISO or another senior leader.
- Background check and offer extension.
Key Assessment Areas:
- Communication skills and ability to craft clear, concise messages under pressure.
- Understanding of the cyber threat landscape and incident response lifecycle.
- Strategic thinking and ability to influence executives and cross-functional teams.
- Alignment with Blue Yonder's values and company culture.
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your communication skills, such as press releases, customer notifications, or internal communications you've crafted during high-stakes incidents.
- Research Blue Yonder's company culture and values to demonstrate your fit for the organization.
- Be ready to discuss your experience with regulatory frameworks and industry-specific challenges.
ATS Keywords: Cybersecurity, Crisis Communications, Incident Response, Customer Experience, Messaging, Training, Trust, Transparency, Media Engagement, Regulatory Compliance, Public Relations, Stakeholder Collaboration, KPI Tracking, Thought Leadership, Brand Stewardship, Crisis Management
ASSUMPTION: Blue Yonder's hiring process is thorough and designed to assess the candidate's fit for the role and the company's culture.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Cybersecurity incident response platforms (e.g., TheHive, IBM Resilient, Palo Alto Cortex XSOAR)
ASSUMPTION: Familiarity with industry-standard tools and platforms is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Innovative
- Collaborative
- Inclusive
- Resilient
- Accountable
Work Style:
- Fast-paced and dynamic, with a focus on results and continuous improvement.
- Collaborative and inclusive, with a strong emphasis on teamwork and cross-functional collaboration.
- Customer-centric, with a focus on understanding and addressing customer needs and expectations.
Self-Assessment Questions:
- Do you thrive under pressure and maintain composure in high-stakes situations?
- Are you passionate about building trust and maintaining transparency in communications?
- Do you have experience influencing executives and cross-functional teams in complex organizations?
ASSUMPTION: Blue Yonder values candidates who align with their customer-obsessed, innovative, and collaborative culture.
⚠️ Potential Challenges
- Managing high-severity security incidents and corresponding communications under tight deadlines.
- Balancing the needs and expectations of various stakeholders, including customers, executives, and internal teams.
- Keeping up with the evolving cyber threat landscape and regulatory requirements.
- Adapting to a fast-paced, dynamic work environment with changing priorities and tight deadlines.
ASSUMPTION: These challenges require a high level of adaptability, resilience, and strong communication skills to overcome successfully.
📈 Similar Roles Comparison
- This role is unique in its focus on security communications and trust-building during cyber incidents.
- Compared to other crisis communications roles, this position requires a deep understanding of the cyber threat landscape and incident response lifecycle.
- Career progression may include advancing to a C-level position within the security or communications department, with opportunities to shape the company's voice in security and build trust with customers and stakeholders.
ASSUMPTION: This role offers a unique blend of strategic communications, cybersecurity expertise, and customer-centric focus, making it an attractive opportunity for the right candidate.
📝 Sample Projects
- Developing and maintaining communications playbooks for various cyber events, such as ransomware, data exposure, DDoS, and zero-days.
- Crafting and editing customer notifications, executive communications, post-incident reports, public statements, and FAQs during high-severity security incidents.
- Designing and leading crisis communication simulations and tabletop exercises to gain alignment and validate readiness across the organization.
ASSUMPTION: These projects demonstrate the candidate's ability to manage high-severity security incidents, maintain customer trust, and collaborate effectively with cross-functional teams.
❓ Key Questions to Ask During Interview
- What are the most significant security challenges facing the company, and how does this role address them?
- How does the company measure the effectiveness of its incident communications, and what KPIs are tracked?
- What is the company's approach to building trust and maintaining transparency with customers and stakeholders during security incidents?
- How does the company support the professional development and growth of its employees in this role?
- What is the company's long-term vision for this role, and how does it fit into the broader security and communications strategy?
ASSUMPTION: Asking these questions demonstrates the candidate's interest in the role, the company, and its long-term success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your communication skills, experience with cybersecurity incidents, and familiarity with regulatory frameworks.
- Prepare examples of your communication skills, such as press releases, customer notifications, or internal communications you've crafted during high-stakes incidents.
- Research Blue Yonder's company culture and values to demonstrate your fit for the organization.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
