📌 Core Information
🔹 Job Title: Content Designer
🔹 Company: International SOS
🔹 Location: London, City of, United Kingdom
🔹 Job Type: Full-time, Hybrid (3 days in office)
🔹 Category: Medical Practices
🔹 Date Posted: 2025-05-07
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (London office)
🚀 Job Overview
Key aspects of this role include:
- Defining the overall content strategy for products
- Crafting engaging content experiences for various personas
- Utilizing insights from research and analytics to inform content design decisions
- Collaborating with design teams to contribute to the design roadmap
- Maintaining a focus on user needs across diverse users and scenarios
ASSUMPTION: This role requires a balance of strategic thinking and hands-on content creation. The ideal candidate will have a strong background in content design and a passion for creating user-centered experiences.
📋 Key Responsibilities
✅ Define the overall content strategy for products
✅ Craft engaging content experiences for various personas and profiles
✅ Utilize insights from research and analytics to inform content design decisions
✅ Create design prototypes showing the structure, flow, and presentation of content
✅ Design reusable patterns for content presentation across multiple display platforms
✅ Collaborate with the design team to contribute to the design roadmap
✅ Maintain a focus on user needs across diverse users and scenarios
ASSUMPTION: This role involves a mix of strategic planning, creative content development, and collaborative work with the design team. The ideal candidate will be comfortable working in a dynamic, cross-functional environment.
🎯 Required Qualifications
Education: Bachelor's degree in English, journalism, design, business administration, marketing, or a related field
Experience: 5+ years of experience in crafting content experiences
Required Skills:
- Experience in qualitative and quantitative user research programs
- Portfolio examples demonstrating writing and editing content for clarity and action
- Proficiency with Figma for creating prototypes and functional designs
- Background in collaborating with cross-functional teams
- Editorial/journalistic experience is highly desired
- Experience with medical, security, or related content is a plus
- Understanding of AI and GenAI applications is a plus
Preferred Skills:
- Experience working in a global organization
- Fluency in multiple languages
ASSUMPTION: Given the global nature of the company, candidates with experience working in international teams or with diverse user bases may have an advantage.
💰 Compensation & Benefits
Salary Range: £35,000 - £45,000 per annum (AI-estimated, based on industry standards for the role, experience level, and location)
Benefits:
- Hybrid working (3 days in the office)
- Private health care, dental cover, pension scheme, life insurance
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to Employee Assistance & Employee Support Programme
- Access to Enjoy Work Events (if based in London)
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Content Designer role in London. The actual salary may vary based on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: International SOS operates in the medical services industry, specializing in security risk management, health, and wellbeing solutions for organizations worldwide.
Company Size: International SOS has 11-50 employees in the UK, but it is part of a larger global organization with over 13,000 experts across 90 countries.
Founded: 1985 (global organization)
Company Description:
- International SOS provides 24/7 support to help organizations fulfill their Duty of Care responsibilities
- The company offers customised security risk management, health, and wellbeing solutions
- International SOS has a presence in 90 countries and a team of nearly 13,000 experts
Company Specialties:
- Security risk management
- Health and wellbeing solutions
- Global medical assistance
Company Website: www.internationalsos.com
ASSUMPTION: International SOS is a well-established global organization with a strong focus on protecting and saving lives. The company's expertise and global presence make it an attractive employer for candidates seeking international opportunities.
📊 Role Analysis
Career Level: Mid-level to senior, depending on the candidate's experience and skills
Reporting Structure: This role reports directly to the Head of Content
Work Arrangement: Hybrid (3 days in the office, 2 days remote)
Growth Opportunities:
- Potential to work on global projects and collaborate with international teams
- Opportunities to develop skills in AI and GenAI applications
- Prospects for career progression within the content or design teams
ASSUMPTION: Given the global nature of the company, there are ample opportunities for candidates to grow both personally and professionally within International SOS.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with on-site amenities
Office Location(s): London (Chiswick Business Park)
Geographic Context:
- London is a major global city with a vibrant cultural scene and diverse communities
- The Chiswick Business Park location offers easy access to public transportation and nearby amenities
- The office is situated in a bustling business park with numerous other companies and facilities
Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM (with a 30-minute lunch break)
ASSUMPTION: The London office provides a dynamic and collaborative work environment, with easy access to public transportation and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call interview with the hiring manager
- In-person or virtual interview with the content and design teams
- Final interview with the Head of Content
Key Assessment Areas:
- Content strategy and design skills
- User research and analytics experience
- Collaboration and communication skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your content design experience and relevant skills
- Include examples of your content design work in your portfolio
- Prepare for behavioral and scenario-based interview questions that focus on your content strategy and design skills
- Research International SOS and be prepared to discuss how your skills and experience align with the company's mission and values
ATS Keywords: Content strategy, content design, user research, analytics, collaboration, editorial experience, medical content, security content, AI understanding, GenAI applications, Figma proficiency, cross-functional teamwork, engaging content experiences, user needs focus
ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials and prepare thoroughly for interviews to demonstrate your fit for the role.
🛠️ Tools & Technologies
- Figma
- AI and GenAI tools (as needed)
- Content management systems (CMS)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The ideal candidate will be comfortable using Figma and other design tools, as well as AI and GenAI tools as needed. Familiarity with content management systems and project management tools is also beneficial.
👔 Cultural Fit Considerations
Company Values:
- Protecting people and organizations
- Expertise and innovation
- Collaboration and teamwork
- Diversity and inclusion
- Accountability and integrity
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering high-quality content
- Adaptable and able to work in a dynamic, global environment
Self-Assessment Questions:
- How do you ensure that your content strategy aligns with the company's mission and values?
- Can you describe a time when you had to adapt your content design approach to meet the needs of diverse users or stakeholders?
- How do you stay up-to-date with industry trends and best practices in content design?
ASSUMPTION: International SOS values candidates who are passionate about protecting people and organizations, collaborative, and committed to delivering high-quality content. The ideal candidate will be able to demonstrate their alignment with the company's values and work style.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced, global environment
- Balancing strategic content planning with hands-on content creation
- Adapting to the needs of diverse users and stakeholders across different regions and cultures
- Keeping up with the latest trends and best practices in AI and GenAI applications
ASSUMPTION: The ideal candidate will be comfortable working in a dynamic, global environment and able to balance strategic planning with hands-on content creation. They will also be adaptable and able to keep up with the latest trends and best practices in AI and GenAI applications.
📈 Similar Roles Comparison
- This role is similar to a Content Strategist or UX Content Designer role, but with a stronger focus on global content strategy and medical or security content
- International SOS offers a unique opportunity to work in a global organization with a strong focus on protecting people and organizations
- Career progression opportunities may include roles such as Senior Content Designer, Content Manager, or even Head of Content
ASSUMPTION: This role is well-suited to candidates with experience in content strategy and design, particularly those with a background in medical or security content. The global nature of the organization offers unique opportunities for career growth and development.
📝 Sample Projects
- Developing a global content strategy for a new product launch
- Creating user-centered content for a medical assistance mobile app
- Designing reusable content patterns for a security risk management platform
ASSUMPTION: The ideal candidate will have experience working on global content projects and be able to provide examples of their content design work in their portfolio.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall content strategy for the organization?
- Can you describe the team structure and how this role will collaborate with other teams?
- What are the most significant challenges facing the content team currently, and how can this role help address them?
- How does International SOS support the professional development of its content designers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and helps you better understand the organization's priorities and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your content design experience and relevant skills
- Prepare a portfolio showcasing your content design work, including examples of your content strategy, user research, and design prototypes
- Prepare for behavioral and scenario-based interview questions that focus on your content strategy and design skills
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
