A

Senior Associate, Sales Technology & Analytics Enablement - CRM Analyst

Alcon
Full-time
On-site
Mississauga, Ontario, Canada
Senior Associate, Sales Technology & Analytics Enablement - CRM Analyst

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Associate, Sales Technology & Analytics Enablement - CRM Analyst

πŸ”Ή Company: Alcon

πŸ”Ή Location: Mississauga, Ontario, Canada

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: 🎯 CRM & Loyalty Marketing, πŸ“Š Marketing Analyst, πŸ“Š Marketing Analytics & Insights

πŸ“Œ Essential Job Details

πŸš€ Job Overview

As a Senior Associate, Sales Technology & Analytics Enablement, you will be trusted to work cross-functionally with Sales, Marketing, and other commercial departments to drive operational efficiency through the implementation, adoption, and support of Salesforce CRM and digital selling tools (e.g., Pitcher, VCOM) at Alcon's Mississauga, Canada location.

πŸ“‹ Key Responsibilities

  • βœ… Assist with Adoption, User Training, and Satisfaction
  • βœ… Focus on end-user experience – continually seek ways to enhance the end-user experience
  • βœ… Assist with migration from older systems/processes into Salesforce.com
  • βœ… Act as second-level support for end-user issues, resolve and escalate production issues as necessary
  • βœ… Lead and participate in deploying new functionalities and enhancements
  • βœ… Coordinate with global and local project teams to drive solutions
  • βœ… Collaborate with business stakeholders to gather requirements, coordinate testing, training, and roll-out plans
  • βœ… Maintain project documentation (project plan, issues, testing requirements, status) and communicate status
  • βœ… Conduct end-user training sessions (train the trainer) for new functionality as required, and create user guides and training documentation as needed

🎯 Required Qualifications

Education: Secondary School Diploma, Preferred Bachelor's Degree or Post-Secondary Diploma

Experience: 1 – 5 years within the industry (eye care, medical device, pharma)

Skills: Strong written and verbal communication skills

πŸ’° Compensation & Benefits

Salary Range: Not specified

Benefits: Not specified

Industry Comparison: ASSUMPTION: The salary and benefits for this role are expected to be competitive within the medical device or pharmaceutical industry for a Senior Associate position in Canada, but the exact details are not provided.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry Position: Alcon is the global leader in eye care, providing innovative products and solutions to improve sight and improve lives.

Company Size: ASSUMPTION: Alcon is a large, established company in the medical device and pharmaceutical industry.

Company Stage: ASSUMPTION: Alcon is in a growth stage, continuously innovating and expanding its product and service offerings.

πŸ“Š Role Analysis

Career Level: Senior

Reporting Structure: ASSUMPTION: The Senior Associate, Sales Technology & Analytics Enablement - CRM Analyst role likely reports to a manager or director within the Sales, Marketing, or IT departments.

Team Size/Composition: ASSUMPTION: The role is part of a larger team focused on CRM and digital sales enablement, with opportunities to collaborate cross-functionally.

Growth Opportunities: This role can provide valuable experience in CRM and digital sales enablement, which could lead to further career advancement within the company or the industry.

🌍 Location & Work Environment

Office Type: In-office at the Mississauga, Ontario, Canada location

Geographic Context: ASSUMPTION: Mississauga is a major business hub in the Greater Toronto Area, with a diverse and highly skilled workforce.

Work Schedule: ASSUMPTION: The typical work schedule for this role is likely full-time, with some flexibility to accommodate project deadlines and customer support needs.

Regional Considerations: ASSUMPTION: The Mississauga location provides access to a large pool of talent in the technology, medical device, and pharmaceutical industries, as well as a diverse and multicultural work environment.

πŸ’Ό Interview & Application Insights

Typical Process: ASSUMPTION: The interview process for this role may include a phone or video screening, one or more in-person or virtual interviews, and potentially a technical or skills assessment.

Key Assessment Areas: ASSUMPTION: Employers will likely evaluate candidates' technical skills in CRM and digital sales tools, as well as their communication, problem-solving, and customer service abilities.

Application Tips: ASSUMPTION: Applicants should highlight their relevant experience in CRM and digital sales enablement, as well as their ability to work cross-functionally and provide excellent end-user support.

ATS Keywords: ASSUMPTION: Relevant keywords for this role may include "Salesforce CRM", "digital sales enablement", "end-user support", "project management", and "training and documentation".

πŸ› οΈ Tools & Technologies

Salesforce CRM, Pitcher, VCOM, and other digital sales and analytics tools

πŸ‘” Cultural Fit Considerations

Company Values: ASSUMPTION: Alcon values innovation, collaboration, and a focus on improving people's lives through its products and services.

Work Style: ASSUMPTION: The work environment is likely fast-paced, with a focus on continuous improvement and delivering high-quality customer and end-user experiences.

Self-Assessment: Candidates should consider whether they thrive in a dynamic, cross-functional environment that requires strong communication, technical, and problem-solving skills to support the adoption and use of CRM and digital sales tools.

⚠️ Potential Challenges

ASSUMPTION: The role may involve managing multiple projects and stakeholders simultaneously, as well as providing ongoing support and training to end-users, which could lead to a high workload and require strong organizational and prioritization skills.

πŸ“ˆ Similar Roles Comparison

ASSUMPTION: Similar roles in the industry may include CRM Analyst, Sales Operations Analyst, or Digital Transformation Specialist, with a focus on supporting the implementation, adoption, and optimization of CRM and digital sales tools.

πŸ“ Sample Projects

ASSUMPTION: Potential projects in this role may include:

  • Conducting user training and creating training materials for new Salesforce CRM functionality
  • Analyzing end-user adoption and satisfaction data to identify opportunities for process improvements
  • Coordinating the migration of data and processes from legacy systems into Salesforce
  • Collaborating with cross-functional teams to deploy new digital sales tools and technologies

❓ Key Questions to Ask During Interview

  • What are the top priorities and key initiatives for the Sales Technology & Analytics Enablement team in the next 6-12 months?
  • How does this role work with the Sales, Marketing, and IT teams to drive adoption and optimization of CRM and digital sales tools?
  • Can you provide examples of successful projects or initiatives that the team has recently completed?
  • What opportunities are there for professional development and growth within the company?
  • How does Alcon foster a culture of continuous improvement and innovation?
  • What are the biggest challenges that someone in this role is likely to face, and how does the company support its employees in overcoming them?

πŸ“Œ Disclaimer

⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.

πŸ“Œ Next Steps for Applicants

To effectively pursue this opportunity, applicants should:

  • Thoroughly review the job description and required qualifications to ensure a strong fit
  • Tailor their resume and cover letter to highlight relevant experience in CRM, digital sales enablement, and end-user support
  • Research Alcon's company culture, values, and industry position to demonstrate alignment during the interview process
  • Prepare thoughtful questions to ask the interviewer that show their interest and understanding of the role
  • Optimize their application for relevant ATS systems by incorporating the identified keywords